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Featured Review:

  • Randall Lowery
  • 7 months ago
They charged me a 20% restocking fee for an item that was pulled out of the box for 10 seconds, saw that it wouldn't fit, then put it right back in the box *exactly* as it came out. I didn't mind paying the return shipping because I think that's fair to do on my end. Never answered my emails about it. I will never do business with them again and suggest you do the same. How many people will read all these bad reviews and stay away from this company? Probably a lot. Probably adds up to way more than the 20% restocking fee that I was charged. It's amazing that they don't have the business savvy to understand this.

Contact and Address


Website: zozomusic.com

Address: 8406 Speedway Dr, North Central, San Antonio, Texas  78230, US
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About the Business:

ZoZo Music is a Musical instrument store located at 8406 Speedway Dr, North Central, San Antonio, Texas  78230, US.

The business is listed under musical instrument store category. It has received 21 reviews with an average rating of 3 stars. Their services include In-store pickup, In-store shopping, Same-day delivery, Delivery . Accepted payment methods include Checks , Debit cards , NFC mobile payments .

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Reviews:

  • Randall Lowery
  • 7 months ago
They charged me a 20% restocking fee for an item that was pulled out of the box for 10 seconds, saw that it wouldn't fit, then put it right back in the box *exactly* as it came out. I didn't mind paying the return shipping because I think that's fair to do on my end. Never answered my emails about it. I will never do business with them again and suggest you do the same. How many people will read all these bad reviews and stay away from this company? Probably a lot. Probably adds up to way more than the 20% restocking fee that I was charged. It's amazing that they don't have the business savvy to understand this.
  • Just Me
  • 1 year ago
Bought a guitar at ZoZo Music and and the staff was friendly, helpful, and answered all my questions. The guitar was gorgeous and exactly as described. What more can you ask for? I'll definitely be back for more.
  • Erin Hasa
  • 1 year ago
Bought a guitar online from them and i received a different guitar. When i reached out to customer service, the person was incredibly rude to me. I ordered a guitar without the pick guard and they sent me one with it on it. I mistakenly called it a rosette. I'm new to playing guitar like literally 2 weeks. I apologized for the mixup of terminology and the person was still rude. It also took 2 days for them to respond to me about this issue. Their refund policy is terrible and i wish i would have looked at it before i bought from them. Please avoid this company because unfortunately looks like I'm stuck with a guitar i didn't want. Not a good look considering I'm a new customer but also the last time i will buy from this place. A note to whoever handles customer service, either learn some customer service etiquette or find a new job. At least i apologized for my mistake, you're just a jerk.
  • Steven Rose
  • 1 year ago
Terrible customer service. Buy anywhere else but here, including any big box store. They sent me the wrong item and wanted me to pay return shipping to get a refund, after ignoring a few emails proving it was not the item shown on their website. BUYER BEWARE!
  • John Joaquin
  • 2 years ago
Terrible company to do business with. They sent me a damaged product that I purchased off Reverb. They refused to take responsibility for a absolutely terrible packaging job. Had to my refund through reverb. 3 months later they wrote a bogus review of the transaction. This company is so dishonest and sleazy. Buyer beware.

Services:

  • In-store pickup
  • In-store shopping
  • Same-day delivery
  • Delivery

Offers:

  • Repair services
  • Service guarantee

Short Features:

Seller of musical instruments & gear This music retailer offers brand-name guitars, keyboards, drums & gear in a low-key setting.

Payments:

  • Checks
  • Debit cards
  • NFC mobile payments

Plannings:

  • Quick visit

FAQ:

ZoZo Music is listed under

Here are some reviews from our users.

"They charged me a % restocking fee for an item that was pulled out of the box for seconds, saw that it wouldn't fit, then put it right back in the box *exactly* as it came out. I didn't mind paying the return shipping because I think that's fair to do on my end. Never answered my emails about it. I will never do business with them again and suggest you do the same. How many people will read all these bad reviews and stay away from this company? Probably a lot. Probably adds up to way more than the % restocking fee that I was charged. It's amazing that they don't have the business savvy to understand this."

"Bought a guitar at ZoZo Music and and the staff was friendly, helpful, and answered all my questions. The guitar was gorgeous and exactly as described. What more can you ask for? I'll definitely be back for more."

"Bought a guitar online from them and i received a different guitar. When i reached out to customer service, the person was incredibly rude to me. I ordered a guitar without the pick guard and they sent me one with it on it. I mistakenly called it a rosette. I'm new to playing guitar like literally 2 weeks. I apologized for the mixup of terminology and the person was still rude. It also took 2 days for them to respond to me about this issue. Their refund policy is terrible and i wish i would have looked at it before i bought from them. Please avoid this company because unfortunately looks like I'm stuck with a guitar i didn't want. Not a good look considering I'm a new customer but also the last time i will buy from this place. A note to whoever handles customer service, either learn some customer service etiquette or find a new job. At least i apologized for my mistake, you're just a jerk."

"Terrible customer service. Buy anywhere else but here, including any big box store. They sent me the wrong item and wanted me to pay return shipping to get a refund, after ignoring a few emails proving it was not the item shown on their website. BUYER BEWARE!"

"Terrible company to do business with. They sent me a damaged product that I purchased off Reverb. They refused to take responsibility for a absolutely terrible packaging job. Had to my refund through reverb. 3 months later they wrote a bogus review of the transaction. This company is so dishonest and sleazy. Buyer beware."

Accepted payments methods at ZoZo Music include

  • Checks
  • Debit cards
  • NFC mobile payments

ZoZo Music has 3 stars from 21 reviews.

The address of ZoZo Music is 8406 Speedway Dr, North Central, San Antonio, Texas, US.

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