West Seattle Computers

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West Seattle Computers

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Address: 3215 California Ave SW, Southwest, Seattle, Washington  98116, US
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About the Business:

West Seattle Computers is a Computer repair service located at 3215 California Ave SW, Southwest, Seattle, Washington  98116, US.

The business is listed under computer repair service, computer consultant, computer store, internet service provider category. It has received 63 reviews with an average rating of 4.3 stars. Their services include Online appointments .

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Reviews:

BW
  • Brody Webster
  • 10 months ago
Only had a phone conversation with the guy but he's extremely helpful and seems to be quite educated on computers he was able to steer me in the right direction and offer some possible solutions. Over...
MC
  • Mark Crotty
  • 1 year ago
In the last three months I've used Eric and his guys to help me decide on two new laptops and get them all set up. Both users had very different needs, and Eric listened very carefully to our desires....
DM
  • Dasha Medvedeva
  • 2 years ago
I am so happy I took my Macbook to this shop, I was starting to get really worried and the thought of buying a new or more current Macbook for $1,+ was terrifying and not financially smart for...
MJ
  • Mary Jo Bukovic
  • 2 years ago
I'm dependent upon my laptop for work/travel, and was dismayed when TSA removed my laptop from my bag without my knowledge behind the x-ray machine. I arrived home without my laptop, and when I finall...
JN
  • Julija Naskova
  • 2 years ago
I called this place and inquired about repair of water damage on my computer. I was quoted by Nathaniel $ for cleaning the water damage for a total of $ if the computer works. When I brought my c...

Health and Safety:

  • Appointment required

Services:

  • Online appointments

FAQ:

Here are some reviews from our users.

"Only had a phone conversation with the guy but he's extremely helpful and seems to be quite educated on computers he was able to steer me in the right direction and offer some possible solutions. Overall very nice guy and very helpful."

"In the last three months I've used Eric and his guys to help me decide on two new laptops and get them all set up. Both users had very different needs, and Eric listened very carefully to our desires. They handled the data transfer and set up perfectly. Overall, my experience was exemplary."

"I am so happy I took my Macbook to this shop, I was starting to get really worried and the thought of buying a new or more current Macbook for $1,+ was terrifying and not financially smart for me at the time. I e-mailed West Seattle computers and they responded quickly and called me. Ron and the crew were very respectful and provided efficient information and service even in the time of COVID. I got a call every step of the way and Ron went over what my computer needed and he went over pricing and procedure with me before doing anything. I am very excited to have a year old laptop working like new while not loosing any of my essential programs."

"I'm dependent upon my laptop for work/travel, and was dismayed when TSA removed my laptop from my bag without my knowledge behind the x-ray machine. I arrived home without my laptop, and when I finally tracked it down and had it Fed-Exed to me, the hinge was broken. Panic! Unfortunately, more than the hinge was damaged, and it was more cost effective to buy a new laptop than to repair my old one. West Seattle Computers was very helpful and honest in their diagnosis and assessment. Eric gave me good pointers on a replacement, and they transferred everything from my old hard drive and got me back up and running quickly. Very knowledgeable, patient, and pleasant techs, and they followed up to make sure I was satisfied.. Nice to have a local business that I know I can trust."

"I called this place and inquired about repair of water damage on my computer. I was quoted by Nathaniel $ for cleaning the water damage for a total of $ if the computer works. When I brought my computer in on Friday, the front desk guy Ron quoted me $ for cleaning. Nathaniel intervened confirming the $ quote. on my request, they were going to check with the manager Eric on the price discrepancy. I also tried to inquire what does the cleaning entails, and Ron went completely blank. I asked if this includes sonic bath cleaning and he said that they don't do that and "the technician uses cleaning solution". Three days later on Monday morning I called and Ron tells me the technician hasn't looked at my computer yet. So you mean to tell me you didn't do anything with it for three days, at least you could have opened it and let it dry over the weekend - I asked? Then he said 'oh we did that' and repeated what I said which sounded like a lie. He calls me few hours later to tell me there are water damages on various components, something I already knew because I opened the computer and saw the water damage indicators turned red. Again I asked him what exactly was done with my computer and again he is not capable of providing clear information, not even tell me if they tried to turn it on or not. What he was the most concerned about was that I need to pay they additional $. I asked to speak to the Manager but he was out till Tuesday. I hang up but called a bit later to talk to the technician and Ron tells me he is busy and will call me later. I tell him I need to know what was done so that I can tell that to the next place I am taking my computer to. Again, some wishy washy answer how the technician is really busy and he cannot speak to me, but the Manager approved to have the $ waived. Can I speak to the manager, can you have him call me? At this point, I didn’t expect the manager nor the technician to provide me with clear information. More so, I suspect there was nothing done on my computer, and that this place doesn't really know how to deal with this kind of issue. Ron asked me if I still want to pick up my computer, I said of course. Then he asked me if I need to have the data recovered, and I said no. When I went to pick up the computer, I was not able to get more details on what was done with it, even though the technician was just sitting idle watching YouTube. Again, Ron intervened and said he'll call the police, because I insisted on an explanation about the wash they supposedly performed on my computer. From other reviews, it looks like the only thing that this business can do with computers is transfer data. Why would I wanna deal with this place when its frontman lack basic customer service skills? And no thanks, data recovery is something that even a woman like me can do. For everything else, next time I am willing to drive outside of West Seattle if this is what it takes to have some honest repair done."

West Seattle Computers has 4.3 stars from 63 reviews.

The address of West Seattle Computers is 3215 California Ave SW, Southwest, Seattle, Washington, US.

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