West Photo

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West Photo

Featured Review:

  • Alex Kovac
  • 9 months ago
This was my first time interacting with anyone at West Photo. I was recommended to call West Photo after contacting Cinequipt regarding cleaning equipment. Cinequipt was professional, courteous and offered alternative solutions. West Photo on the other hand was not. I contacted them regarding sensor cleaning equipment to which the person I spoke to didn't know what brand of they used, then checked and verified they use the same product I was calling about. I asked if he had any issues with the product in the past and he became very passive aggressive and rude repeating that they use the product everyday after he didn't even know which it was in the first place. Regardless of if it's used everyday, I would think you would be able to give me an honest opinion of your experience without being rude. The customer service quality did not meet my expectations after just speaking with another local store that was courteous. Unfortunately, I will not be bringing my business back to West Photo...

Contact and Address


Website: westphoto.com

Address: 21 University Ave NE, Nicollet Island, Minneapolis, Minnesota  55413, US
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About the Business:

West Photo is a Camera store located at 21 University Ave NE, Nicollet Island, Minneapolis, Minnesota  55413, US.

The business is listed under camera store, photo shop category. It has received 249 reviews with an average rating of 4.6 stars. Their services include In-store pickup, In-store shopping, Delivery . Accepted payment methods include Debit cards , NFC mobile payments , Credit cards .

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Reviews:

  • Alex Kovac
  • 9 months ago
This was my first time interacting with anyone at West Photo. I was recommended to call West Photo after contacting Cinequipt regarding cleaning equipment. Cinequipt was professional, courteous and offered alternative solutions. West Photo on the other hand was not. I contacted them regarding sensor cleaning equipment to which the person I spoke to didn't know what brand of they used, then checked and verified they use the same product I was calling about. I asked if he had any issues with the product in the past and he became very passive aggressive and rude repeating that they use the product everyday after he didn't even know which it was in the first place. Regardless of if it's used everyday, I would think you would be able to give me an honest opinion of your experience without being rude. The customer service quality did not meet my expectations after just speaking with another local store that was courteous. Unfortunately, I will not be bringing my business back to West Photo...
  • Sonia Merten
  • 11 months ago
I've rented lenses here on 4 different occasions and I've always had a fantastic experience! To get the best bang for your buck, I recommend picking up a lens on a Friday - you'll pay the 1 day rate but won't have to return it until Monday. If you rent during the weekday, they're also pretty generous with the pickup/return window, but it's not quite as long as the weekend. Rental prices are very reasonable - I'm typically paying $30-40 for the lens that I want. If you're a Sony shooter, I'd highly recommend trying out the 50mm 1.2 - I was astounded by it (and now I want to buy it!) The employees are friendly and helpful. I'm so glad I discovered this store.
  • Justin Wetzel
  • 1 year ago
Rental prices are affordable. Not a lot of stock due to... You know, the pandemic and places not making products and shipping from Japan and other countries being limited. But staff was great and I look forward to a lens purchase!!
  • V. Paul V
  • 1 year ago
Friendly service. Knowledgeable techs. Still does B/W and C41 film developing and printing. Great stock for rental needs. It’s nice to have local sales source for studio and portrait photography needs, such as light, stands, backgrounds, etc. Not much used gear.
  • D Read
  • 1 year ago
I emailed West Photo about a product I was looking for. A sales person got back to me very quickly with product information and an estimate. Old school. The product was a very good brand, the price was fair. They shipped it for me, right away. Having a great store is not just about the physical location. Thank you, Kyle, for the great service.

Health and Safety:

  • Staff required to disinfect surfaces between visits

Services:

  • In-store pickup
  • In-store shopping
  • Delivery

Offers:

  • Repair services
  • Service guarantee

Payments:

  • Debit cards
  • NFC mobile payments
  • Credit cards

Plannings:

  • Quick visit

FAQ:

West Photo is listed under

Here are some reviews from our users.

"This was my first time interacting with anyone at West Photo. I was recommended to call West Photo after contacting Cinequipt regarding cleaning equipment. Cinequipt was professional, courteous and offered alternative solutions. West Photo on the other hand was not. I contacted them regarding sensor cleaning equipment to which the person I spoke to didn't know what brand of they used, then checked and verified they use the same product I was calling about. I asked if he had any issues with the product in the past and he became very passive aggressive and rude repeating that they use the product everyday after he didn't even know which it was in the first place. Regardless of if it's used everyday, I would think you would be able to give me an honest opinion of your experience without being rude. The customer service quality did not meet my expectations after just speaking with another local store that was courteous. Unfortunately, I will not be bringing my business back to West Photo."

"I've rented lenses here on 4 different occasions and I've always had a fantastic experience! To get the best bang for your buck, I recommend picking up a lens on a Friday - you'll pay the 1 day rate but won't have to return it until Monday. If you rent during the weekday, they're also pretty generous with the pickup/return window, but it's not quite as long as the weekend. Rental prices are very reasonable - I'm typically paying $ for the lens that I want. If you're a Sony shooter, I'd highly recommend trying out the mm 1.2 - I was astounded by it (and now I want to buy it!) The employees are friendly and helpful. I'm so glad I discovered this store."

"Rental prices are affordable. Not a lot of stock due to... You know, the pandemic and places not making products and shipping from Japan and other countries being limited. But staff was great and I look forward to a lens purchase!!"

"Friendly service. Knowledgeable techs. Still does B/W and C film developing and printing. Great stock for rental needs. It’s nice to have local sales source for studio and portrait photography needs, such as light, stands, backgrounds, etc. Not much used gear."

"I emailed West Photo about a product I was looking for. A sales person got back to me very quickly with product information and an estimate. Old school. The product was a very good brand, the price was fair. They shipped it for me, right away. Having a great store is not just about the physical location. Thank you, Kyle, for the great service."

Accepted payments methods at West Photo include

  • Debit cards
  • NFC mobile payments
  • Credit cards

West Photo has 4.6 stars from 249 reviews.

The address of West Photo is 21 University Ave NE, Nicollet Island, Minneapolis, Minnesota, US.

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