Wellby, Powered By JSC FCU

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  • 188 Reviews
Bank in Clear Lake City, Houston, Texas, US
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Wellby, Powered by JSC FCU

About the Business:

Wellby, Powered by JSC FCU is a Bank located at 1330 Gemini St, Clear Lake City, Houston, Texas  77058, US.

The business is listed under bank, credit union, car finance and loan company, mortgage lender category. It has received 188 reviews with an average rating of 2.6 stars. Their services include Drive-through .

Address and Contact



Address: 1330 Gemini St, Clear Lake City, Houston, Texas  77058, US
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Map Location:

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Reviews:

B
  • Brent
  • 3 months ago
So far, Wellby is a complete nightmare to deal with. From mortgage to debit card, they've screwed it up and I've spent hours attempting to fix it with uninvolved employees who frankly don't care. "Ca...
AJ
  • Alexander Joseph
  • 4 months ago
I just had the most personable experience since I’ve been a member. Ms Emily Medrano is literally the most understanding person I have ever met in finance. She went completely above & beyond for me. I...
RB
  • Robin Bass
  • 4 months ago
Been a loyal member since Customer service had already been tanking along with not keeping up with other banks, service and technology wise. With the change to Wellby , customer service entirely...
MF
  • M F
  • 4 months ago
I have been a member of JSC FCU since the 's. Overall, if I called for assistance or an appointment, the phone would be answered in minutes or less. Now, however, after the rebranding as Well...
AG
  • Audrey Gonzalez
  • 5 months ago
HORRIBLE CUSTOMER SERVICE!!!!!!!! I was with JSC for almost years. I can't get an answer back for weeks even when using their secure messaging. I had several issues getting mobile banking set up an...

Services:

  • Drive-through

Offers:

  • Cash advance

FAQ:

Wellby, Powered by JSC FCU is listed under

Here are some reviews from our users.

"So far, Wellby is a complete nightmare to deal with. From mortgage to debit card, they've screwed it up and I've spent hours attempting to fix it with uninvolved employees who frankly don't care. "Call customer service" I'm told. Worse than useless, it's a five minute phone tree to an employee who eventually tells you to "call customer service". It'll be three days without a debit card tomorrow. At JSCFCU it was a two minute process. Took me minutes at the branch, minutes of phone time, and still no effing card. Time to end this farce and go elsewhere."

"I just had the most personable experience since I’ve been a member. Ms Emily Medrano is literally the most understanding person I have ever met in finance. She went completely above & beyond for me. I know the transition into wellby has been difficult for all members but having someone like Emily to guide you through any concerns or questions will definitely take a ton of weight off of your chest. Thanks so much Emily!"

"Been a loyal member since Customer service had already been tanking along with not keeping up with other banks, service and technology wise. With the change to Wellby , customer service entirely disappeared. Can't reach anyone on the phone. Don't bother with the online chat . One question has gone unresolved since December"

"I have been a member of JSC FCU since the 's. Overall, if I called for assistance or an appointment, the phone would be answered in minutes or less. Now, however, after the rebranding as Wellby Financial, I cannot access my statement histories before October . The IRS have to issue a subpoena to get the information for a tax audit, should one be required. When we tried to buy a car, we were on hold twice for 1hr mins, and 1 hr 5 minutes. To obtain a cashiers check, we were still on hold after minutes, when we visited another credit union, Aventa, who were finally able to help us by gaining access to our account. The result was we needed another bank to help us access Wellby. This review could have been so different if only Wellby President and CEO Martyn Pell will do what a proper bank does - hire enought people to provide a good service. Currently, Wellby is an unuseable bank. 3// Wellby does not provide transaction detail before June , it turned out, as I attempted to provide details during company tax preparations. We had to look at all the merchants who had drawn on the account for the early part of , to complete our tax and book keeping, since Wellby does not provide a professional service. It is incredible that a bank is so incapable in the US."

"HORRIBLE CUSTOMER SERVICE!!!!!!!! I was with JSC for almost years. I can't get an answer back for weeks even when using their secure messaging. I had several issues getting mobile banking set up and had to spend my entire hour lunch break waiting in the lobby to get it resolved. They will nickel & dime you to death with their fees. They put holds on almost all your checks and deposits. They aren't live banking anymore either. I'd give zero stars if I could. I closed 4 accounts but had to keep 1 because of my loan. I wouldn't recommend Wellby to my arch nemesis!"

Wellby, Powered by JSC FCU has 2.6 stars from 188 reviews.

The address of Wellby, Powered by JSC FCU is 1330 Gemini St, Clear Lake City, Houston, Texas, US.

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