Warby Parker

Warby Parker is open the following days:

Wednesday :  10AM–7PM
Thursday :  10AM–7PM
Friday :  10AM–7PM
Saturday :  10AM–7PM
Sunday :  10AM–7PM
Monday :  10AM–7PM
Tuesday :  10AM–7PM

Warby Parker is listed under

• Optician
• Eye care center

Here are some reviews from our users.

"Trenton is the beston. Boy are my glasses clean now! They’re sparking clean so I can better see what good service he gives! 🙌"

"Had one of the best customer service experiences at this store recently. My mom was in need of new progressive glasses and was nervous about trying a new place but I told her about my past experience with Warby Parker so we went. My mom's English is limited so we were happy to have Eric help us and talk to my mom in Spanish, helping her find the right frames for her and answering all her questions. She also had a fantastic eye exam with Dr. Nguyen-Tran who was so helpful and insightful and helped my mom feel reassured about her new prescription. Her glasses arrived and there was an issue with them, but the store corrected it immediately and expedited the shipping so we didn't have any issues with timing. My mom is super happy with her new glasses and with the experience she had."

"Very friendly and helpful staff but they don’t offer first time contacts consultation though I scheduled it so that was disappointing."

"They have a great selection of frames at affordable prices. The store staff members are helpful and knowledgeable. It was concerning though that nobody is disinfecting the frames after customers tried them on."

"A very poor experience… Before my review… some context…. I rarely write reviews and very rarely return an item to a store for a refund or other form of rectification. I usually don’t have time, accept the loss and move on. I purchased a pair of glasses a few years ago. Within a few months in the lenses started to degrade to the point I had two technicolor blotches in front of my pupils. I was quite busy and living overseas so didn’t have a chance to take them back until just over a year. When I did, the Warby Parker representative blamed my poor care of the glasses as the source of the problem. Having owned glasses for a few decades and not being a toddler I understand how to clean glasses as to not damage them (e.g. paper towels, sand paper, hydrochloric acid, etc. were avoided ). None of the other pairs I had owned had similar problems over the years. At that time of my attempted return of the glasses, I had exceeded the 1 year warranty period. I should have probably held firm and insisted it seemed more like a defect with the coating, coating process or general lenses rather than just “wear and tear”. As I was past the warranty date, I accepted to pay the full fee to replace the lenses and have the glasses shipped back to me. At the time of that transaction, the representative explained to me that… if I have a similar problem… I should just be sure to come back before 1 year to have them repaired for free. The glasses with the replacement lenses did hold up much better. This reaffirmed my belief that the first set of lenses were defective but…no need to dwell on the past. I did however notice some deterioration and scratches. At months, I brought the glasses back to Warby Parker expecting to have them replaced with no questions asked and no fee as I was within the promised warranty period ( I don’t know why but I had the false hope that Warby Parker had a similar attitude to customers as Nordstroms). The representative explained to me that the 1 year warranty applied only to the original date of purchase. Setting aside the obvious point that a brand new set of replacement lenses should perform equally as well as lenses purchased originally with the frames, I explained that the prior Warby Parker representative advised me I would have 1 year since the time I paid for the replacement lenses for the warranty as described above. I asked to speak to a manager. The representative explained he was a trainee but will check with the manager. The manager listened to the trainee and then the trainee came back to explain as a “one time exception” they would provide me a $ credit for the replace. Great… I thought… as I may have to pay a nominal fee for shipping but my glasses would be repaired without cost. Not so… The $ credit would be applied to a $ replacement fee so I would still have pay $ for replacement lenses. He explained something about how the representative who made the original promise was no longer with the company. Like % of humans, I didn’t have time… and now don’t have the inclination… to delve into the fine print to compare verbal promises versus written contractual obligations. Given the above and the fact the manager couldn’t be bothered to engage with an unhappy customer, I left the store."