Viva Dodge Chrysler Jeep Ram

  • ·
  • 1736 Reviews
Jeep Dealer in Mission Valley, El Paso, Texas, US
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Address: 8434 Gateway Blvd E, Mission Valley, El Paso, Texas  79907, US

Map Location:

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About the Business:

Viva Dodge Chrysler Jeep Ram is a Jeep dealer located at 8434 Gateway Blvd E, Mission Valley, El Paso, Texas  79907, US.

The business is listed under jeep dealer, car dealer, ram dealer, dodge dealer, truck dealer, chrysler dealer, used car dealer, car manufacturer, used truck dealer, car finance and loan company category. It has received 1736 reviews with an average rating of 3.9 stars. Their services include Delivery, In-store shopping . Accepted payment methods include Debit cards .


Reviews:

  • Rodolfo “Rudy” Valtierra
  • 4 months ago
Had a great experience here with Sergio Trejo who helped make the buying experience painless. Very polite, patient and respectful. I highly recommend buying from here. Our son loves his new ride!
D1
  • Desertcat 11
  • 4 months ago
Stay away from this dealership!! Worst customer service ever!! Service department hardly ever picks up the phone or follows up on voicemails. When you finally do get a hold of a live person they pr...
AA
  • A Avila
  • 4 months ago
Initially they, (the service department), were very helpful and understanding with our concerns. Their communication is less than a star. I had to repeatedly call and after having my vehicle for more...
SR
  • Shawn Russ
  • 5 months ago
Buying experience was fine but the recall issues that followed have tideous to say the least. Still waiting on a resolution to a leaking window on my truck for a month.Their service line always redire...
TO
  • Teresa Ortiz
  • 5 months ago
Michael was great. Crystal had great customer service. Her friendly personality made it easy for me to seal the deal. I like that I got a great deal. I'm happy with my new truck. I will definitely com...

Services:

  • Delivery
  • In-store shopping

Offers:

  • Car wash
  • Oil change
  • Repair services

Payments:

  • Debit cards

FAQ:

Here are some reviews from our users.

"Had a great experience here with Sergio Trejo who helped make the buying experience painless. Very polite, patient and respectful. I highly recommend buying from here. Our son loves his new ride!"

"Stay away from this dealership!! Worst customer service ever!! Service department hardly ever picks up the phone or follows up on voicemails. When you finally do get a hold of a live person they promise follow ups that never happen. This is the most frustrating service experience I have had in my life!!! I complained to Dodge USA but all they do is transfer back to the local dealership leaving me at square one and feeling left alone with my problem. I get that they possibly may be understaffed due to the constraints the pandemic has been putting on the labor market but why doesn't management fill in on the front lines until things ease? With good organization communication with the customer could dramatically be improved. For the lack of management recognizing this I cannot recommend Viva Dodge and strongly suggest people look elsewhere, if they can, for service matters on Dodge vehicles. If I was Dodge USA I would seriously consider penalizing this dealership for lack of follow through and showing the customer they care."

"Initially they, (the service department), were very helpful and understanding with our concerns. Their communication is less than a star. I had to repeatedly call and after having my vehicle for more than a week, the came back with a false diagnosis for one of the issues and no parts available for the other issue that they charged us for. My car says what is wrong with it on the dash board but we had to pay for them to repeat it to us. It took 4 days to file a claim with our warranty insurance company and then they did not bother to follow up. When I did follow up, the insurance company said that cannot be the issue with our car based on lack of evidence and denied the claim. I did not think that was the issue going in and before even looking at it that's what they came up with. We will never use this dealership or recommend it to anyone. Save your $$ and go elsewhere."

"Buying experience was fine but the recall issues that followed have tideous to say the least. Still waiting on a resolution to a leaking window on my truck for a month.Their service line always redirects to a call center and even if you leave a detailed message nobody calls back."

"Michael was great. Crystal had great customer service. Her friendly personality made it easy for me to seal the deal. I like that I got a great deal. I'm happy with my new truck. I will definitely come back to get my next truck here. It's the first time I go to a dealership and don't feel the pressure."

Accepted payments methods at Viva Dodge Chrysler Jeep Ram include

  • Debit cards

Viva Dodge Chrysler Jeep Ram has 3.9 stars from 1736 reviews.

The address of Viva Dodge Chrysler Jeep Ram is 8434 Gateway Blvd E, Mission Valley, El Paso, Texas, US.

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