About the Business:
VCA TLC Pasadena Veterinary Specialty and Emergency is a Veterinarian located at 1412 Huntington Dr, South Pasadena, California 91030, US.
The business is listed under veterinarian, animal hospital, emergency veterinarian service category. It has received 303 reviews with an average rating of 3.9 stars.
- Charleene G
- 2 months ago
- Mirella 미레야 (Mir 미르)
- 3 months ago
- Christian Swafford
- 4 months ago
- Kendra Matthews
- 7 months ago
- James Dunn
- 7 months ago
Health and Safety:
Staff wear masks
Staff required to disinfect surfaces between visits
VCA TLC Pasadena Veterinary Specialty and Emergency is open the following days:Friday : 8AM–6PM
Saturday : 8AM–6PM
Sunday : 8AM–6PM
Monday : 8AM–12AM
Tuesday : Open 24 Hours
Wednesday : Open 24 Hours
Thursday : Open 24 Hours
Here are some reviews from our users.
"My dog has been coughing, gagging, and throwing up for days so we called here and they said to call back at 4 when we did they said the staff had just changed and to call back in 2 hours so we did, they let us take our dog so we did and they said it was a simple cough gave us medication and charged us $, it’s been over a week and she’s coughing throwing up MORE so we took her else where and now they’re telling us she has something stuck in her throat. $ for inaccurate treatment and diagnosis who knows if they even did the right procedure 🤦♀️🤦♀️"
"My dog broke a nail and she was in pain so I took her in on a Thursday at 6: am. They told me it would be a 2hr wait, but I waited around mins or so. They treated her nail, wrapped her paw and gave her antibiotics/painkillers. The bill was high, but it is expected at an ER visit. She was discharged around 9:am. The staff was nice and attentive. The one star stems from a mistake they made that would have cost me another ER visit and a few hundred dollars. They forgot to cone her. As a pet parent and the first time this type of injury has happened to my dog I didn’t know she had to be coned. So I went home thinking everything is okay, 2 days later the gauze is gone and I have to go to the ER again. Thankfully, the nail looked good and the tech just coned her. I went home and looked at the bill and they had charged me for the cone. A small mistake like this only makes me wonder if they’ll miss other things as they treat my dog in the future. This mistake could have easily cost me another few hundred dollars in treatment and threatened my dog’s life. If you’re reading this, I recommend going somewhere else. Drive the extra hour."
"We brought our dog here because she was vomiting all night. They told us there would be a 2 hour wait. After 2 hours they call us to ask us to leave our dog and pay a $ deposit. We told them we rather wait with the dog in the car instead of leaving her in a cage. They agreed. 2 hours later they came out to retrieve our dog. The man who picked her up told us it would be mins and the dr will call us. 1 hour later we called to check and they told us our dog has not be seen and it would be another 4 hour wait ! At this point we have been there for 5 hours! My wife went inside to pick up our dog as we did not want her to wait in a cage and the front desk staff could not have been more rude. “SJ” at the front desk has no business being front of house for any business. There is zero communication about when your pet will be seen and when you reach out for answers they are extremely rude. I can only imagine the level of care they actually give your pet. DO NOT take your pet here. Literally go anywhere else. EDIT: they replied below telling me to email them. I have emailed them twice and they have not replied to me. Do not be fooled by their social media person replying to reviews. They don’t have your pets best interest in mind and it shows."
"This was my first time ever having an animal emergency, and I am so glad that I came here. My sweet Cat, Smaug, developed issues on Monday night and needed to been seen by a Vet ASAP. I called and the lovely woman at the front desk informed me it would be possibly a two to three hour wait. I said that was fine and headed down instantly. To my surprise it was not a 2 hour wait to be seen, and smaug was taken in within minutes. The entire time every member of the staff was polite, and communicated every step to me as things progressed. Smaug went from needing to stay overnight, to needing to stay for a few days, to being ready to go home a day early. They called me every time anything changed, as well as they called me once in the morning, and once at night to let me know how my baby was doing. When we picked him up they sent me home with food samples to find which food he likes before we commit to a prescription food. Everyone was so nice. And I am so thankful for that. I was so scared, and so worried, and they were all so calm and understanding. I will never forget that. The visit was expensive, but what hospital visit isn't? People in the reviews complain about the cost, but these are real medical professionals doing real medical procedures on our pets. When I took on the responsibility of owning a pet I took on the responsibility of possibly needing to pat for an emergency hospital visit. I sleep great at night knowing that while I will be paying of a credit card for a bit, my cat is safe and at home and that he got the best care that he could have gotten. I will always come back here, with no hesitation. Thank you all for taking such good care of Smaug."
"It would be nice if they actually came to the door when their doorbell is rung. Why is it that they advertise OPEN hours (Monday thru Thursday) when it is obvious that they are not? Doorbell was rung at roughly 2: a.m. on // and again some minutes later. No response. I then returned to my car, to make calls to other hospitals, all the while watching to see if anyone came out. No one did. This response will be the last response that I ever receive from VCA TLC Pasadena Veterinary Specialty and Emergency. Thank you."