- Linzey N
- 4 months ago
Contact and Address
About the Business:
Urban Tails Pet Resort - Midtown is a Pet boarding service located at 1618 Webster St, Midtown, Houston, Texas 77003, US.
The business is listed under pet boarding service, dog day care center, dog trainer, kennel, pet groomer, pet trainer category. It has received 108 reviews with an average rating of 3.9 stars.
- Linzey N
- 4 months ago
- Evan Alvarez
- 9 months ago
- Miles M
- 1 year ago
- 1 year ago
- Runs With Wolves
- 1 year ago
Here are some reviews from our users.
"I hate to complain because they did a decent job grooming my husky. The hair cut was quite a bit shorter than I requested which is something I could get over but I just noticed they completely shaved his stomach after I gave specific instructions directly to the groomer to not use a shaver on him. We just wanted his hair cleaned up a bit. Very disappointing as they’ve done a great job in the past. Any reputable place knows not to shave double coated dogs."
"Our boys have come here for lodging for years. They have so much fun it’s almost like they are upset when we pick them up! We love this place and they are extremely detailed and loving to each and every pet they care for. I definitely recommend bringing your pups here when you go on a trip!"
"WARNING! ** URBAN TAILS PET RESORT KILLED OUR DOG!! ** It is very difficult for us to write this review, but I’m hoping it will give us some closer and peace for our Beloved Marley Girl. While our dog “Marley” was at the groomer getting simple nail trim and bath, we received a phone call from Urban Tails stating that there was an “accident”. We rushed to the groomer to find out the worst news. Our beloved Marley was dead. The groomer stated she brought Marley to the back room and place Marley in a bath tub and placed her on a choke collar. After the groomer was done giving Marley a bath, the groomer stated: “…Marley jumped out of the tub and broke her neck… it all happened so quickly, it was an accident..” At first, I was sympathetic to the situation, but as i demanded to see the video footage, I was denied viewing any video footage because the owner of Urban Tails stated: “.. it’s too graphic to watch..” We left Urban Tails with our sweet Marley’s body wrapped in a cold wet towel. Our lawyer also requested to view the video footage. This is when we found out the TRUTH. After the groomer finished rinsing Marley, the groomer proceeded to leave the room leaving Marley soaking wet, attached to the choke holder and alone in the tub. Approx 1 min later, Marley began to look around. Then she jumped out of the tub with the choke collar still attached. Marley then began to struggle for her life, gasping for air and trying to reach for anything to help her breath. She could not touch the ground. She struggled for 8 WHOLE MINUTES according to the video footage. Her body went limb at 9 minutes. Marley was found hanging by the choke collar outside of the tub by a different groomer at minutes. minutes have passed since the original groomer left the room. Her body was unresponsive and Marley was dead. The original story given to us by the groomer was a complete lie. This was NO accident!! This was complete and utter NEGLIGENCE!! Marley did not die instantly as the groomer stated. Our poor Marley struggled for her life and suffered a senseless death. We feel tremendous guilt for trusting our family member with Urban Tails. We should have never brought her there. If you love your pet as much as we do, please please please DO NOT bring your pet to Urban Tails. Nothing on earth will bring beloved Marley back to us. But we hope to inform others to learn from our tragedy. The groomer should have never left her unattended and the use of choke collars should only be used by properly trained groomers or omitted from grooming / bathing techniques completely. The heartache of losing a loved one in such a sudden tragic manner is overwhelmingly difficult. Please DO NOT bring your pet to Urban Tails!! In solidarity - Marley’s parents"
"I took Sage (Siberian Husky) 4 month old puppy to get groomed for the first time and he came out smelling AMAZING. Sage also stayed for doggy daycare after his grooming, and he did NOT want to leave. he had so much fun playing with his paw buddies. Danielle was great help from booking Sages appointment to caring for my bub."
"First of all, the owner is a money hungry thief. The entire place is unorganized and complete chaos. Dogs get into fights in the daycare constantly. Might as well be called “doggy fight club.” The staff is NOT properly trained on how to handle dogs safely, nor are they properly educated on dog behavior. They just throw people in and hope for the best. Hell, I don’t even know if they hope for the best. The work environment is so stressful that it makes people physically sick. Oh! And did you know a dog died in their grooming salon? Just read that first review. So sad. The facility is unsanitary and smells horrible. They don’t clean anything properly and the owner is too cheap to buy proper cleaning supplies or fix the facility so it’s safe and sanitary. If you don’t pay extra money for your dog to get out for walks or playtimes, they spend their stay in a kennel screaming and alone. It’s not a great environment for dogs. It’s honestly not. There are far better, safer places to leave your pets. Do your research. Be smart. And don’t leave your animals here."