Contact and Address
Map Location:
About the Business:
United States Postal Service is a Post office located at 311 New Bern Ave, Downtown, Raleigh, North Carolina 27601, US.
The business is listed under post office, logistics service, money order service, passport office, shipping and mailing service category. It has received 59 reviews with an average rating of 2.7 stars. Their services include Delivery .
Photos:
Reviews:
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- Kelly BW
- 1 year ago
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- BeOptimistic4213
- 1 year ago
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- Lisa Fellman
- 1 year ago
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- Dilan Mattison
- 1 year ago
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- Chalisa Williams
- 1 year ago
Categories:
Services:
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Delivery
FAQ:
"No complaints- I needed to forward mail for a family member who passed away. As usual for this location I was treated kindly by the woman who helped me. This is in complete contrast to the grumpy, rude worker I encountered at the Holly Springs location who barked at me about not having the document she wanted me to have versus what the USPS website says I need to have. I find when you treat people like you want to be treated, everyone gets treated better."
"I’ve noticed a lot of negative reviews here related to frustrations regarding passports and although I can’t speak to this, this is my second time coming to the post office and have had a good and pleasant experience with ALL staff members even people waiting in line have been friendly with one another. Both times I arrived within to mins of closing and no one has been rude or impolite if anything helpful. Last time the woman who closed the door even let some people come in at 5pm before she closed. So…just dropping this to let them know I’ve appreciated my visits! Update: Came again today (Ive been mailing off clothes I’ve sold on PoshMark and this is a convenient location to stop after work) and I can’t emphasize enough how great and friendly everyone is. Staff updated me that perhaps one individual who may have been a source of the negative reviews is no longer employed there so come pay them a visit for your mailing needs!"
"What a relief to find a knowledgeable person to take my passport photo! After taking one myself using the online tutorial from the state department and being rejected to going to another vendor who did not follow guidelines, I walked in, was asked to wait even though I didn't have an appointment, and was graciously reassured that this my photo would not be rejected!"
"If you would like an idea what hell is like, try doing business at this post office. The website to book an appointment for a passport for the most part just doesn't work. After much frustration I booked an appointment. I come in on time for this appointment and wait at the desk for passports where no workers were while workers at the other desk just stared at me with no suggestions. After a hot minute I go to the other desk where mailing is done and say I have a passport appointment. I'm then told the passport "agent" is injured and I was called and there was a message left telling me this. I would like the record to state I was never called nor was there a message left. I was then referred to another post office where I can only imagine what kind of psychological torture awaits me there. Here's a picture of chocolate milk"
"They have the worst customer service EVER just Horrible customer service. They were close to closing and I was there to ship somethings to my sisters. I started writing the label on my package only to notice I left my phone in the car with the address . I asked the AA woman with the locs if I had enough time to go to my car to grab my phone for the address and she replied “we’re about to close” RUDE AS EVER. I mean she hardly looked up from what she was doing. I’m not mad that she said no but it was her tone and body language. I went to leave out and the door was locked so the other AA lady came to unlock the door . She just unlocked it didn’t say a word so I said have a nice day she didn’t even want to say it back . What’s going on at this post office cause the workers moral is lost . Maybe they need some new workers with a fresh approach cause clearly the ones they have aren’t happy about something .The whole atmosphere in this location is depressing. The location on Sunnybrook road is better it’s welcoming the workers speak as you come in and leave."