About the Business:
U-Haul of University City is a Trailer rental service located at 4857 Chestnut St, West Philadelphia, Philadelphia, Pennsylvania 19139, US.
The business is listed under trailer rental service, moving and storage service, moving supply store, packaging supply store, propane supplier, self-storage facility, truck rental agency, trailer supply store, used truck dealer, van rental agency category. It has received 147 reviews with an average rating of 2.9 stars.
Address and Contact
- Mike Malloy
- 4 months ago
- 6 months ago
- Dacian Mckenzie
- 6 months ago
- Pierrette Montone
- 7 months ago
- Janaye Taylor
- 8 months ago
U-Haul of University City is open the following days:Monday : 7AM–7PM
Tuesday : 7AM–7PM
Wednesday : 7AM–7PM
Thursday : 7AM–7PM
Friday : 7AM–8PM
Saturday : 7AM–7PM
Sunday : 9AM–5PM
Here are some reviews from our users.
"This place is absolutely terrible. Don’t even bother. Idiots working there. Reservations mean nothing. Trucks are severely damaged and they don’t care. Stay away"
"I had a truck reserved for a month to be picked up at five am. They confirmed the night before the move but when we went to pick it up there wasn't a lock box with keys. Called and apparently someone at this location cancelled it. Uhaul help line sorted it out but we still had to wake up at 4am for no reason and stand out in the cold to figure out that someone cancelled our reservation without a rhyme or reason and without alerting us. Super inconvenient and awful on a day that is already stressful. Awful awful"
"If I could give them no stars I would! Worst experience ever! The most upsetting part was the service provided by the employees. They charged me for gas when I drove the truck only 6 miles! And brought it back after realizing I didn’t need it. I didn’t even put anything in the truck and they charged me a cleaning fee! I called to speak to someone about the charges and their employee EARL WHITNEY was so rude to me! He refused to look up my reservation number to even look into why I was charged and he purposely hung up the phone on me! I called back and told him he hung up in the middle of me talking and he said “I know”. Horrible horrible horrible experience. I will never book a uhaul truck again! If you are looking to book with uhaul, I would recommend GOING TO ANOTHER LOCATION OR JUST DONT BOOK AT ALL! They have no care for customer service and only care about making money with their ridiculous charges!"
"A really, really terrible moving experience because of U-Haul. I'd like to preface that we did not experience rude or dismissive service. They are clearly under staffed, under paid, overstressed and doing thier best. We reserved a foot truck for Saturday afternoon and elected to use the app instead of at the counter. ( HUGE mistake. If you absolutely have to use UHaul, use the counter. The app is so glitchy, frustrating and outright bad you will end up at the counter anyway.) After several attempts to take a simple picture, with a hour left to go before hired movers arrived, we headed in to see what the problem was. After several minutes in a frozen line, it seemed like the computers were experiencing a malfunction. Everyone patiently waited for five minutes. Ten minutes. Fifteen minutes. Twenty. THIRTY. The woman at the counter kept saying the computers were being really slow. Then they weren't working at all. When she called what I can assume is an IT line they said to "wait it out, nothing they could do". Looking it up later, apparently this happens CONSTANTLY. She called another store. Same thing. Apparently the entire system was down nationwide. At this point we were out of time. The movers were on the clock and waiting for us. We were still without. With no way to know how long this nationwide outage was going to be, we had no choice but to cancel our movers and try the next day. At this point there wasn't a lot of choices. SO, next day. Computers are up! Great. We get the truck. Annndddd....the battery is dead. Of course. When I went in to tell them, they basically said there wasn't an extra truck available, so no truck AGAIN that day. By some miracle, someone was returning a truck at the exact same time, so we managed to finally secure a truck. But the poor soul literally signing a contract to get that exact same truck was out of luck, as well as someone who called asking if they had any ten footers available, to which they replied yes. Wouldn't want to face those two. We had to return the truck after hours. Also a terrible idea, it turns out. We had to navigate the terrible app AGAIN, and surprise, it was malfunctioning. Other people were also returning and finding the app completely broken. At this point we were so fed up with uhaul we took pictures ourselves NOT through the app and chucked the keys in the return slot, vowing to never, EVER use UHaul again. Super long, harried story short, AVOID THIS PLACE AT ALL COSTS. It literally cost us more to rent this truck, with all the mishaps and delays, than it would movers with thier own truck. Save your time, money, and sanity. Just don't come here."
"Absolutely horrible. The people who answer the phone are unprofessional, rude and need to find a new job. If it weren’t for a dire emergency thanks to Uhaul, I wouldn’t give them a dime. But I’ll never go to this location again, I know that much."