U-Haul Moving & Storage Of South Philadelphia

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  • 357 Reviews
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Trailer Rental Service in South Philadelphia, Philadelphia, Pennsylvania, US
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About the Business:

U-Haul Moving & Storage of South Philadelphia is a Trailer rental service located at 1015-25 S 12th St, South Philadelphia, Philadelphia, Pennsylvania  19147, US.

The business is listed under trailer rental service, moving and storage service, moving supply store, packaging supply store, self-storage facility, trailer supply store, truck rental agency, used truck dealer, van rental agency category. It has received 357 reviews with an average rating of 3.6 stars.

Address and Contact


Website: uhaul.com

Address: 1015-25 S 12th St, South Philadelphia, Philadelphia, Pennsylvania  19147, US
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Map Location:

Opening Hours:

  Friday 7AM–8PM
  Saturday 7AM–7PM
  Sunday 9AM–5PM
  Monday 7AM–7PM
  Tuesday 7AM–7PM
  Wednesday 7AM–7PM
  Thursday 7AM–7PM
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Reviews:

TL
  • The Last
  • 5 months ago
Absolutely horrible. Customer service was rude and mumbling everything she said, having me to keep asking "excuse me what?". I was assigned a vehicle that was completely blocked in by two trucks and...
SP
  • Sofie Praestgaard
  • 7 months ago
Trying to get an incorrect charge refunded with corporate and no one is of any help. This store changed the location of my reservation - whatever, I can deal. Then they cancelled it day of. The kicke...
PR
  • Phillip Royds
  • 10 months ago
I rented a small van to help move a friend and it was quite a quick and easy experience. The staff are very professional and personable and I was in and out in minutes. The Van was very clean and work...
E
  • Emma
  • 11 months ago
Never returning to any Uhaul again and ensuring no one I ever know will either. We had a reservation booked this Sunday, 8/ for a cross country for truck pick up at 9 AM. Told us that it was confirm...
NH
  • Nathalie Herman
  • 11 months ago
Very poor service. We arrived to the storage facility and the representative told us that unfortunately there are no available units despite having a reservation (there have been no units available fo...

FAQ:

U-Haul Moving & Storage of South Philadelphia is open the following days:

Friday :  7AM–8PM
Saturday :  7AM–7PM
Sunday :  9AM–5PM
Monday :  7AM–7PM
Tuesday :  7AM–7PM
Wednesday :  7AM–7PM
Thursday :  7AM–7PM

Here are some reviews from our users.

"Absolutely horrible. Customer service was rude and mumbling everything she said, having me to keep asking "excuse me what?". I was assigned a vehicle that was completely blocked in by two trucks and I was told to wait until the customer next to me finished his rental purchase so he could move his truck from in front of mine."

"Trying to get an incorrect charge refunded with corporate and no one is of any help. This store changed the location of my reservation - whatever, I can deal. Then they cancelled it day of. The kicker, though, is that they apparently marked a HUGE order of moving supplies (that I guess I added to my order by mistake online?!?) picked up when I NEVER even set foot in the store. Customer service is an absolute nightmare and totally thinks I'm trying to scam them. Now I'm short cash for all kinds of random stuff - boxes, furniture pads, tv wraps, dollies, I never needed and certainly DID NOT pick up. Sucks to be taken advantage of by the only affordable moving rental option!!!!"

"I rented a small van to help move a friend and it was quite a quick and easy experience. The staff are very professional and personable and I was in and out in minutes. The Van was very clean and worked very well in addition to being very sporty and easy to drive."

"Never returning to any Uhaul again and ensuring no one I ever know will either. We had a reservation booked this Sunday, 8/ for a cross country for truck pick up at 9 AM. Told us that it was confirmed no issue. We called Friday, 8/ just to double check because we know far too many horror stories from friends and family with reservations falling through. Sure enough, they changed our reservation at 2 PM that same day without any notice. The guy on the phone who claimed to be a "manager" was absolutely terrible and actually said "oh yeah we were supposed to call you two days before your reservation with reservations changes like this but we didn't. The reservation before you extended their reservation". He had no empathy or remorse - unbelievable for someone who works in the service industry and in the moving business. We told him there has to be absolutely something to do given the inconvenience, to which he replied that there is a $ discount they give for not having it confirmed. $? Such a joke. He then gave us a $. Again a joke. Glad to know and be able to share that Uhaul values their customers this much. We have since then canceled our reservation and booked with Penske, who got us in last minute, with no issues. Sure, it is significantly higher, but at least we are guaranteed a truck and have had nothing but delightful interactions. Pay more and go with Penske. We will be sure to tell everyone we know and meet to never use Uhaul anywhere again. Spread the world. Last point, every time you call, at Uhaul start the recording states - "to keep our promises with you, this call is recorded" - they need to remove this immediately from their system as it is a LIE and they could care less. No promises here."

"Very poor service. We arrived to the storage facility and the representative told us that unfortunately there are no available units despite having a reservation (there have been no units available for the last month yet they still advertise that they have them!!). No one had communicated this to us in advance and the representative said there was nothing they could do. We went to public storage close by instead. Completely different experience from the one we experienced at uhaul. Don’t waste your time at this uhaul location."

U-Haul Moving & Storage of South Philadelphia has 3.6 stars from 357 reviews.

The address of U-Haul Moving & Storage of South Philadelphia is 1015-25 S 12th St, South Philadelphia, Philadelphia, Pennsylvania, US.

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