Tower Health Medical Group Family Medicine - Manayunk

• Family practice physician
• Doctor
• General practitioner
• Medical group

"Joke of a provider. New doctor every time. If you want to feel like a number without anyone taking the time to understand your needs, go here…For everyone else best of luck finding a place that cares"

"Dr. Steven Nguyen was very helpful, caring, and kind. I loved my visit because of his outstanding service. Thank you!"

"A friend of mine highly recommended Dr. Alicia Tucker. She sounds like a great doctor, but I haven’t been able to see her because of the incredible incompetence of the office staff. The first time I scheduled an appointment (a month away because of her full schedule), I received a confirmation text the day before and noticed that a different doctor was mentioned in the confirmation. I called the office and was informed that Dr. Tucker’s schedule had changed so they had switched me to a different doctor. I politely explained that I had specifically scheduled an appointment with Dr. Tucker and that the office staff should have called me to give me that update and ask if I’d like to see a different doctor or reschedule my appointment. At that point I requested another appointment that was another 3 weeks away. On that day, I arrived at the address in my confirmation text but couldn’t find any signage with the office name. I called several times but received a message that the office was closed although it clearly wasn’t since it was the time of my appointment. I walked around for minutes then noticed a sign stating that the office was opposite their listed address and was actually in Jamestown St. Neither of the streets that are perpendicular to Shurs Lane are Jamestown so I tried calling several more times only to get the same message. I walked around for more minutes and finally found the street (it runs parallel to Shurs lane). I explained what had happened to the office staff and was flippantly told that the phone service doesn’t switch over until 8: (this is a problem that should be remedied ASAP). I informed her that as a new patient, I should have been informed when I made my appointment that the office isn’t actually located where their listed address is and given specific instructions for how to find the office. She agreed but told me that I wouldn’t be able to see the doctor. I could see a resident or wait another 3.5 weeks for another appointment. weeks is far too long for me to wait. I’ll be finding another doctor. My partner also scheduled an appointment with Dr. Tucker and was switched to a different doctor without notice and also could not find the office (luckily their phones were on that day). There needs to be an immediate review of policies & procedures related to rescheduling & patient intake; staff should be given soft skills classes; and the phone service needs to be updated with actual opening times. I hope positive changes are implemented very soon because there are far too many negative reviews of this practice."

"This was a nice facility to receive care from when I first started some years ago when Dr. Sternbach was practicing at this location. Although I still attend this location, I hate that they do not practice confidentiality here. They will discuss your medical information amongst each other in the hallway outside of your room door. They speak very loudly and the walls are not that thick. I hear other patients diagnosis and they hear mine. Mainly because they meet in the halls outside of the rooms to discuss your diagnosis or whatever your issue is. I guess no one complains and the professionals there do not care about protecting your private health information when they freely discuss you in their halls."

"I’ve been with this practice for three years. While the staff and doctors seem like good caring individuals, the structure and organization of the practice makes getting any consist help very difficult. Calling for help requires contacting a scheduling office who relays your request. I’ve been suffering in bed for four days waiting for someone to return my call concerning blood tests results and a diagnosis. Also they are always closed on weekends, so don’t expect any help on a weekend. EDIT: I followed up as they suggested below, but never got any response."