The Westin Tampa Waterside

Hotel in Southeast Tampa, Tampa, Florida, US
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Featured Review:

  • Colton Bryant
  • 8 months ago
Might be the poorest customer service I’ve seen at a hotel of this caliber. We called days in advance of our arrival asking if early check-in was an option. If the hotel had said no then we would have had no issue. However they told us they would absolutely accommodate us. Upon arrival at the time we had previously discussed with them we waited over 3 hours for our room. We approached the front desk about once an hour asking for an update and were told to just keep waiting. Eventually after watching about 15 guests receive room keys we finally went back up and were told our room had been ready but “George forgot to call us.” They then informed us that if we had used mobile check in they would’ve gotten us in a room one hour earlier. We were in the lobby waiting this entire time and staff never once showed an ounce of sympathy. For the price, you can do MUCH better in Tampa. Save your money and avoid this place

Contact and Address


Website: marriott.com

Address: 725 S Harbour Island Blvd, Southeast Tampa, Tampa, Florida  33602, US
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About the Business:

The Westin Tampa Waterside is a Hotel located at 725 S Harbour Island Blvd, Southeast Tampa, Tampa, Florida  33602, US.

The business is listed under hotel, meeting planning service, wedding venue category. It has received 1787 reviews with an average rating of 4.1 stars.

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Reviews:

  • Colton Bryant
  • 8 months ago
Might be the poorest customer service I’ve seen at a hotel of this caliber. We called days in advance of our arrival asking if early check-in was an option. If the hotel had said no then we would have had no issue. However they told us they would absolutely accommodate us. Upon arrival at the time we had previously discussed with them we waited over 3 hours for our room. We approached the front desk about once an hour asking for an update and were told to just keep waiting. Eventually after watching about 15 guests receive room keys we finally went back up and were told our room had been ready but “George forgot to call us.” They then informed us that if we had used mobile check in they would’ve gotten us in a room one hour earlier. We were in the lobby waiting this entire time and staff never once showed an ounce of sympathy. For the price, you can do MUCH better in Tampa. Save your money and avoid this place
  • Pam Frase
  • 10 months ago
On September 21, 2021 we made a reservation for March 5, 2022. We intended on walking to the Eric Church concert that night. When we arrived at the hotel we were told that they were going to have to move us to another hotel 20 minutes away. Even though they comped the room, it was a matter of great inconvenience. I can't rate the rooms since we never saw any.
  • Tim Heitman
  • 11 months ago
"Upgraded room" was nothing more than a view of the harbor. No microwave and a very small fridge that barely kept anything cold. Window didnt open even though it was supposed to open a few inches. Very outdated rooms with worn carpeting, rust stains running down the bathroom wall and holes in the tile grout..The pamphlet says Westin helps you stay nourished but there is minimal food, only sandwiches at the bar. No real dinner food. No room service at all despite being advertised. Two restaurants next door packed and not really available unless you are ok with an hour and a half wait, even at 500pm. Management was uninterested in facilitating dining in any way. Convenient location on waterfront for walking around but I would never stay here again. Try the Marriott nearby for better rooms, some with balconies and way better food with room service, (stayed there last time). Westin used to have a good name which came with expectations. This one was no better than a Motel 6. Should be one...
  • Beth Haldas
  • 1 year ago
Recently stayed 4 nights at the Westin Waterside for my son's wedding. Was automatically upgraded upon arrival. Spacious room, comfortable beds, and all the amenities you need. Great group rate for the wedding. What a spectacular view of the Christmas boat parade right outside our window. The valet service team was professional, friendly, and very patient with my many demands, thank you. We will be back!
  • Angel Zinger
  • 1 year ago
Dave was excellent. My flight was delayed and I got in at 230 am. He was so polite and checked me in quickly so I could get to my room. He is definitely an asset to the team, and I'm no sure who the Valet gentleman was, but he was also amazing .

Features:

A 4-minute walk from the Tampa Convention Center, this waterfront hotel is also an 8-minute walk from sporting events and concerts at Amalie Arena. Straightforward rooms (some with city or bay views) offer minifridges, coffeemakers, flat-screen TVs and WiFi (fee). Suites add separate living rooms with pull-out sofas, and upgraded suites feature dining tables and microwaves. The hotel has a restaurant with water views, as well as a cafe and a bar. Other amenities include free WiFi in the lobby, a heated outdoor pool and an exercise room. There's also a business center and 12 meeting rooms.

Short Features:

Waterfront hotel with an outdoor pool Straightforward waterfront hotel offering a restaurant, an outdoor pool & an exercise room.
A 4-minute walk from the Tampa Convention Center, this waterfront hotel is also an 8-minute walk from sporting events and concerts at Amalie Arena.

FAQ:

The Westin Tampa Waterside is listed under

Here are some reviews from our users.

"Might be the poorest customer service I’ve seen at a hotel of this caliber. We called days in advance of our arrival asking if early check-in was an option. If the hotel had said no then we would have had no issue. However they told us they would absolutely accommodate us. Upon arrival at the time we had previously discussed with them we waited over 3 hours for our room. We approached the front desk about once an hour asking for an update and were told to just keep waiting. Eventually after watching about guests receive room keys we finally went back up and were told our room had been ready but “George forgot to call us.” They then informed us that if we had used mobile check in they would’ve gotten us in a room one hour earlier. We were in the lobby waiting this entire time and staff never once showed an ounce of sympathy. For the price, you can do MUCH better in Tampa. Save your money and avoid this place"

"On September , we made a reservation for March 5, . We intended on walking to the Eric Church concert that night. When we arrived at the hotel we were told that they were going to have to move us to another hotel minutes away. Even though they comped the room, it was a matter of great inconvenience. I can't rate the rooms since we never saw any."

""Upgraded room" was nothing more than a view of the harbor. No microwave and a very small fridge that barely kept anything cold. Window didnt open even though it was supposed to open a few inches. Very outdated rooms with worn carpeting, rust stains running down the bathroom wall and holes in the tile grout..The pamphlet says Westin helps you stay nourished but there is minimal food, only sandwiches at the bar. No real dinner food. No room service at all despite being advertised. Two restaurants next door packed and not really available unless you are ok with an hour and a half wait, even at pm. Management was uninterested in facilitating dining in any way. Convenient location on waterfront for walking around but I would never stay here again. Try the Marriott nearby for better rooms, some with balconies and way better food with room service, (stayed there last time). Westin used to have a good name which came with expectations. This one was no better than a Motel 6. Should be one star but the extra star is for location."

"Recently stayed 4 nights at the Westin Waterside for my son's wedding. Was automatically upgraded upon arrival. Spacious room, comfortable beds, and all the amenities you need. Great group rate for the wedding. What a spectacular view of the Christmas boat parade right outside our window. The valet service team was professional, friendly, and very patient with my many demands, thank you. We will be back!"

"Dave was excellent. My flight was delayed and I got in at am. He was so polite and checked me in quickly so I could get to my room. He is definitely an asset to the team, and I'm no sure who the Valet gentleman was, but he was also amazing ."

The Westin Tampa Waterside has 4.1 stars from 1787 reviews.

The address of The Westin Tampa Waterside is 725 S Harbour Island Blvd, Southeast Tampa, Tampa, Florida, US.

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