The Westin Memphis Beale Street

  • ·
  • 1102 Reviews
Hotel in Downtown Memphis, Memphis, Tennessee, US
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Website: marriott.com

Address: 170 Lt. George W Lee Ave, Downtown Memphis, Memphis, Tennessee  38103, US

Map Location:

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About the Business:

The Westin Memphis Beale Street is a Hotel located at 170 Lt. George W Lee Ave, Downtown Memphis, Memphis, Tennessee  38103, US.

The business is listed under hotel, meeting planning service, wedding venue category. It has received 1102 reviews with an average rating of 4.2 stars.


Reviews:

RS
  • Robert Sterling
  • 2 months ago
Before I start this review, I want you to know I read these reviews before I stayed. And honestly, I was weary of staying at the hotel. But because of the proximity to fedexforum we chose to risk it....
HB
  • Heather B
  • 2 months ago
We have always loved staying Westin but this time was not up to the standard. There were weird stains on the bedding. If I could attach photos I would. One elevator was broken and the other rattled. I...
TB
  • Trina B. Davis
  • 3 months ago
Basic hotel. Elevator rattled. Bed was filthy. I made attempts by phone and through the app. No one responded until morning but it was too late. I was checking out. Breakfast comp. I’m so tired of th...
TW
  • Travis Wells
  • 3 months ago
The reservation said they were pet friendly. There was no mention that this only applies to dogs. The “manager” told me they do not allow cats upon check in, and her and her associate began to laugh a...
JR
  • Jason Rudick
  • 3 months ago
We have stayed at this location for years and has always been one of our favorite hotels in the downtown area. However, this was our first stay post Covid and surprisingly the service has greatly det...

This polished downtown hotel is within a 5-minute walk of the Memphis Rock 'n' Soul Museum, the FedExForum, and the restaurants and clubs of the Beale Street Historic District.

FAQ:

The Westin Memphis Beale Street is listed under

Here are some reviews from our users.

"Before I start this review, I want you to know I read these reviews before I stayed. And honestly, I was weary of staying at the hotel. But because of the proximity to fedexforum we chose to risk it. OH MY GOODNESS. This hotel has staff that is beyond accommodating. Valet..quick, professional, perfect. Lobby staff...everyone, amazing. They recognized us with every walk through. Every other guest bragged with us in the elevator about how great the staff was. Room service food-impressive or as my son said about his flatbread, "it's bussing bussing." Now I will say, one of the elevators was down, and being there for a grizzlies game made for some waiting for elevators but the staff, room view, and energy of Beale st. eliminated those frustrations. This is a 5 star hotel, they have suggestions, they have character, they have grace. Thank you to everyone who dealt with me and my family and my black goldendoodle. You all are appreciated if you ever read this. Oh, and I would recommend asking for room if you are going for a grizz game. The pictures from the room are gorgeous"

"We have always loved staying Westin but this time was not up to the standard. There were weird stains on the bedding. If I could attach photos I would. One elevator was broken and the other rattled. It was honestly scary. They locked the second floor door in the stairwell so it’s not like you could even just go down the stairs. The valet attendant was all by himself running his butt off at checkout time. It’s not there are many parking options so you have to valley. The price was insanely high for what this hotel has become. The front desk are amazing though. Great kind and friendly people. They wouldn’t be able to help the issues even if they tried."

"Basic hotel. Elevator rattled. Bed was filthy. I made attempts by phone and through the app. No one responded until morning but it was too late. I was checking out. Breakfast comp. I’m so tired of this filth."

"The reservation said they were pet friendly. There was no mention that this only applies to dogs. The “manager” told me they do not allow cats upon check in, and her and her associate began to laugh as we told the we drove from Chicago to stay with them, and there was no mention of a no cat policy. They then asked us to move to their lobby while we make other arrangements to find another room: this was the absolute worst experience I’ve ever had with any customer service rep/hotel, ever. I will never stay at another Westin again."

"We have stayed at this location for years and has always been one of our favorite hotels in the downtown area. However, this was our first stay post Covid and surprisingly the service has greatly deteriorated. Room was clean and beds were comfortable as always but bathroom was not sufficiently stocked with linens. I woke up one night and went down to purchase a Tylenol for a headache and they had a small side room with various things for purchase but were locked and lobby attendant couldn’t sell me anything. Even the cheaper motels and hotels provide this such service. The Bleu restaurant was only open for breakfast which was a disappointment since we loved gathering and hanging out at the Bleu bar to watch game and visit before going out to dinner. This overcrowded the lobby bar area and decreased service experience. Valet service was however quick and courteous. Elevator shaft was across the hall from our room and was very noisy the entire night. I sleep very well so didn’t wake me up but kept waking my wife up all night. I hope changes are made to improve service before next year but definitely not the experience I have come to expect from this hotel."

The Westin Memphis Beale Street has 4.2 stars from 1102 reviews.

The address of The Westin Memphis Beale Street is 170 Lt. George W Lee Ave, Downtown Memphis, Memphis, Tennessee, US.

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