Contact and Address
About the Business:
The Suisse Shop Bakery is a Bakery located at 2119 Polaris Pkwy, Polaris, Columbus, Ohio 43240, US.
The business is listed under bakery, cake shop, cookie shop, cupcake shop, dessert shop, pastry shop, wedding bakery category. It has received 297 reviews with an average rating of 4.5 stars. Their services include Delivery, In-store pickup, In-store shopping, Takeout, Dine-in .
- Rhizza Callis
- 11 months ago
- Gwendolyn Retzinger
- 1 year ago
- Lisa S
- 1 year ago
- Jeff LaCroix
- 1 year ago
- Nicole Saunier
- 1 year ago
The Suisse Shop Bakery is listed under
Here are some reviews from our users.
"Update: The owner contacted me after I posted this to review and he made sure that he understood what exactly went wrong with my order and offered me a store credit so I give their cake another try. I appreciate the gesture as it's very rare to see business owners who communicate directly with their customers and go out of their way to handle complaints. I'm giving them 5 stars for the excellent customer service and I do believe that what happened to my order was just a one time off. I ordered some cupcakes for an upcoming baby shower and I'm confident they will turn out awesome this time! Thank you! I paid $ for a 2-tier cale not including the decorations, which I had to provide myself. The cake was nice, design wise but the overall taste was just gross. The kids didn't like it. I didn't like it and the entire bottom layer just went to trash since nobody wants it. The frosting was very very thick and tasted like oil. The cake was thin and you can barely taste it too as the frosting was just too much. Basically it was an overpriced tasteless cake. Do not order from this place or better yet just bake your own at home. I can guarantee you your cake will taste so much better."
"My most recent interaction with the Suisse Shop Bakery was disappointing and stressful. In the past I have highly recommended them to everyone, even having had them make our wedding cake, however, I am unsure that I can recommend them going forward. The visual presentation, quality and safety of my daughter's baptism cake was subpar, to put it mildly. After sending pieces of cake home with family and friends, pieces of metal were found in the buttercream. This should NEVER, EVER happen. Luckily, I was able to call everyone quickly and there were no accidents, but I am still a bit anxious about the "what ifs,"and the dangerous outcomes that could have come to fruition. I saved the pieces of metal from the few slices at my home and emailed them to the Suisse Shop Bakery immediately, but had to follow up and wait three days for a telephone call, whereas, it only took a few hours for communication when placing my order. The shop did offer to provide credit or make another cake for me, but I opted for a refund. I received only more questions from the bakery and no answers about how or why this had happened and I was given no explanation. I was told they would have to speak with the woman who had taken my order and decorated the cake. I am writing this review as information for others, so should you place an order, you will ask questions ahead of time, upon pickup, and before serving any family or friends."
"My husband and I were very pleased with our cake. It looked beautiful and just like the picture I sent. It tasted amazing. We honestly have zero complaints or issues. As far as I know, everything arrived on time as well. My wedding planner took care of everything on the day of our wedding and I don't believe there was ever an issue with the cake. I also think the cake was of great value for us. Our budget was around $ for a cake and that's right about what we paid. We had gotten quotes from other bakers for the same cake that came in way higher than what we were willing to pay. I also liked the option of paying in cash to get a free stand rental and the anniversary cake. So, overall we were very happy with everything!"
"We'd been using the Suisse Shop for special occasion cakes for years now and thought it was a complete no brainer to use them for our most special occasion. They offered tastings of several different flavors of both cake and filling and coached us through the entire process to ensure we were incredibly happy. Additionally, they offered dozens of examples of prior cakes to give us a good idea of what we were looking for. The Suisse Shop also offered creative ways to allow us to save money while also having a beautiful cake to share with our guests. It was both beautiful and the reviews were out of the park about the quality. Will definitely continue to use them for special occasions."
"We got our wedding cake from The Suisse Shop. We received so many compliments about how delicious our cake was all night! When deciding which bakery to book, we did tastings with a few different places. The Suisse Shop was first and set the bar so high that nothing else compared. I also felt the price was extremely reasonable and Krista was so easy to work with. I’m so thankful The Suisse Shop was available to be a part of our wedding day!"