- MM Sullivan
- 11 months ago
Contact and Address
About the Business:
The Rothfeld Center For Integrative Medicine is a Medical clinic located at 465 Waverley Oaks Rd #201, Warrendale, Waltham, Massachusetts 02452, US.
The business is listed under medical clinic category. It has received 21 reviews with an average rating of 3.4 stars.
- MM Sullivan
- 11 months ago
- RA H
- 1 year ago
- Pamela Lebowitz
- 1 year ago
- Boston Foodie
- 1 year ago
- Jennifer W
- 1 year ago
Here are some reviews from our users.
"Dr. Rothfeld is the most incredible Doctor. I have had health issues for the last 7 years. I started seeing Dr. Rothfeld almost 2 years ago. Most of my issues have dissipated. He doesn’t just throw medications at you. He sits, he listens, he wants to not only get to the root of your health problems, but work with you. Not sure where some of these bad comments are coming from…yes, you have to wait sometimes. It’s because this practice CARES! You can’t solve medical problems in minutes. The office staff is patient and kind. Rachel has to deal with scheduling, billing, and patients. There are so many angry and scared people that walk in there barking and she takes a lot of the heat which is unfair. I wish I found Dr. Rothfeld years ago, it would have saved me so many sick days in bed! I am grateful for Dr. Rothfeld and his entire staff! -Meghan"
"So, a friend of mine asked me to go and see this doctor or practitioner there named Sophia Derosa because she and her family had seen her. She booked me an appt and it took 4 months to even see this practitioner. I was told by my friend who booked the appt they accept my insurance, AETNA. I was sent a PAGE screening docs which took me an entire hour on my laptop to fill out, put my insurance info in etc. I showed up for the appt and the receptionist Caroline took my AETNA insurance card smiled and scanned it. She gave it back to me and told me to wait in the lobby. I had a great appt with Sophia but when I returned to the front desk they told me I owed them $!!! I was shocked and asked why, I gave them my AETNA Card. The other receptionist in a very shallow tone of voice said oh sorry we don't accept AETNA you'll have to pay out of pocket. I paid them in full because I didn't want to cause a scene. After I left I called my friend and she flipped out and told me they did tell her they took AETNA. I called them back and Caroline said oh I'm so sorry I'm just so sorry and told me my friend must have been mistaken. I finally spoke with the office manager Sarah and asked why I wasn't told my insurance wouldn't be accepted when I walked in. She told me it was discussed when the appt was made and they don't inform clients when they walk in because they presume you know (if you can wrap your mind around that). I told her my friend who booked the appt confirmed to her they accepted AETNA. Sarah told me my friend was informed they do not and that they had "notes" proving it. I called back my friend and she said that was a "bold faced lie". I called Sarah back and told her my friend confirms that is not true and I would love to see the "notes" in question. At that point she didn't want to continue she offered me a full refund and I took it. This entire process wasted a half day of my life and it also wasted Sophia Derosa's time as well. It's disappointing because I enjoyed working with Sophia. Don't walk in and give them your insurance card. They will smile, scan it, give it back, and not inform you if you're not covered. Check their website and call your insurance company to confirm. My friend has been a patient there for some time and she wasn't confused, the staff simply didn't do their jobs. It's very poor business practice by this medical office. Which insurers are accepted also isn't noted anywhere on their page questionnaire. It is on their website if you scroll to find it but I think most patients would consider that irrelevant if you *walk in the door* and they smile and take my insurance card no questions asked. In every other doctor's office I've ever visited if you presented insurance not covered they would say to me Sir you understand we don't accept this insurance and you will be paying out of pocket today, correct? Then a client might say I'm sorry I thought you did, I won't be taking the appointment, goodbye or respond yes I understand please proceed. Not at Rothfeld! $ an hour is expensive, know what you're walking into before you walk in. UPDATE 6 WEEKS LATER: The Rothfeld center only partially refunded me the $ visit. $ was charged on my Amex card, and instead of refunding me they DOUBLE CHARGED ME. I had to have Amex create a merchant dispute, which the Rothfeld Center took almost 6 weeks to respond to. When I phone Stephanie Foster they're billing manager, she told me it was a "simple error" and she would correct it the next day. She never did. I phoned, called, emailed, NO ON IN THIS OFFICE PICKS UP THE PHONE WHEN YOU CALL. I now have to file a complaint with the Better Business Bureau and the Consumer Protection Division of the Attorney General's office to get my money back because they won't refund me. THIS PLACE IS NOT A DOCTOR'S OFFICE, DON'T BOTHER GOING HERE, THEY WILL CHARGE YOU $ PER HOUR AND TRY TO SELL YOU RIDICULOUSLY PRICED VITAMINS TO SOLVE ALL YOUR PROBLEMS!"
"Saved my life! A friend recommended Dr. Rothfeld to me in . My blood pressure was out of control after taking the bar. The infusions resolved my problem. I was subsequently diagnosed with Stage IIIB breast cancer. Fortuitously, the Vitamin C infusions that I took for the BP appeared to start killing cancer cells, as evidenced by my mammogram. I did Vitamin C infusions from the Rothfeld Center before and after my chemo and radiation treatments. I am cancer free. I see Dr. Rothfeld as my true primary care doctor, although I have a "regular" one. I don't know what I would do without him."
"Zero stars. 0/ do not recommend the Rothfeld Center. Please go to an integrative health dietician or any other place. Expensive and mean spirited people. Wasted a lot of time and had to follow up multiple times for simple things like insurance forms and lab order. They are nasty to anyone who asks for a basic level of service and almost harmed me!"
"Beth treated my thyroid and I went from literally gaining weight by the minute and thoroughly exhausted to feeling great, healthy weight and working out daily! She treated my Lyme disease as well which took away all my joint pain. I am so grateful for this experience. I highly highly recommend for thyroid issues!!!!"