THE POLAR EXPRESS™ Train Ride

Event Venue in West Loop, Chicago, Illinois, US
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Featured Review:

  • Nino Arobelidze
  • 7 months ago
We were a party of three: Two adults and an adventurous 8 year old who has loved the Polar Express since he was a toddler. We were here to to bring cheer to our holiday season in a year that could certainly use joy and a touch of magical thinking. This is truly an immersive experience. From the moment you enter the Union Station from the Jackson entrance and look into the iconic lobby with a stunning Christmas tree and the Polar Express installation, your imagination is engaged. The Burlington Room was packed with families in matching Christmas PJs, there was security and everyone was social distancing and especially so wearing their masks. The customer service was top notch- everyone was in on the secret that positive vibes are contagious and that being treated well just lifts everyone’s spirits to no end. I have to mention how comforting it was that there was plenty of security present throughout the space - it made for a much safer feeling for the boarding experience and overall sen...

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Address: 118 S Clinton St STE 400, West Loop, Chicago, Illinois  60661, US
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About the Business:

THE POLAR EXPRESS™ Train Ride is a Event venue located at 118 S Clinton St STE 400, West Loop, Chicago, Illinois  60661, US.

The business is listed under event venue category. It has received 19 reviews with an average rating of 3.4 stars.

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Reviews:

  • Nino Arobelidze
  • 7 months ago
We were a party of three: Two adults and an adventurous 8 year old who has loved the Polar Express since he was a toddler. We were here to to bring cheer to our holiday season in a year that could certainly use joy and a touch of magical thinking. This is truly an immersive experience. From the moment you enter the Union Station from the Jackson entrance and look into the iconic lobby with a stunning Christmas tree and the Polar Express installation, your imagination is engaged. The Burlington Room was packed with families in matching Christmas PJs, there was security and everyone was social distancing and especially so wearing their masks. The customer service was top notch- everyone was in on the secret that positive vibes are contagious and that being treated well just lifts everyone’s spirits to no end. I have to mention how comforting it was that there was plenty of security present throughout the space - it made for a much safer feeling for the boarding experience and overall sen...
  • Maureen D Foresman
  • 1 year ago
Our family had a wonderful time on the Polar Express! The team was efficient, engaging and fun. The singing and dancing was great and made our Christmas spirit soar!
  • Mok Spruill
  • 1 year ago
Canceled our ride not once but twice due to "sick staff". Absolutely unacceptable that you dont have back up plans in place for such an important event. This was a huge disappointment as it was one of the reason we chose Chicago as our Christmas trip for our grandsons. Now we wait 7-10 days for our refund - also BS, it should be immediately refunded.
  • Home Grown Fitness
  • 1 year ago
They canceled the day of the ride so we had to turn around on our 2 hour trip and were offered a refund or trip after Christmas. Because yes every child wants to go see the north pole after Christmas. Oh and they only canceled 2 cars everyone got what they paid for.
  • DLR
  • 1 year ago
We had reservations with our 5 year old, we came into the city from out of town for the event. 90 minutes before the train is to depart, we received a text saying that our ticketed train car is being closed and we will get a refund. We paid for a hotel room and made a whole day of this event, and we get less than 2 hour notice with no alternative?!?!?! We can book another train for AFTER Christmas as an option. Really a terrible and inconsiderate experience, would never recommend.

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Here are some reviews from our users.

"We were a party of three: Two adults and an adventurous 8 year old who has loved the Polar Express since he was a toddler. We were here to to bring cheer to our holiday season in a year that could certainly use joy and a touch of magical thinking. This is truly an immersive experience. From the moment you enter the Union Station from the Jackson entrance and look into the iconic lobby with a stunning Christmas tree and the Polar Express installation, your imagination is engaged. The Burlington Room was packed with families in matching Christmas PJs, there was security and everyone was social distancing and especially so wearing their masks. The customer service was top notch- everyone was in on the secret that positive vibes are contagious and that being treated well just lifts everyone’s spirits to no end. I have to mention how comforting it was that there was plenty of security present throughout the space - it made for a much safer feeling for the boarding experience and overall sense of well oiled production. Speaking of production let’s talk lighting and ambiance. The Burlington Room, the Polar Express Installation And the Boarding path to the trains (Polar Express Cars) is fully designed to be immersive. The show is essentially an interactive installation project within the Union station. A stroke of genius doing this show at this location. Bravo! Really. The sound quality in the tracks leading to the train tracks as well as on the train was really well executed. The performers were excellent in their training and professionalism as well as their ability to keep young children (i saw tiny 2 year olds on board who loved the show so much they didn’t want to leave!). If you have a child in your life that you are thinking of bringing to this experience- it’s well worth it! And oh the Hot Chocolate and shortbread cookies were equally delicious. We all got our first gifts of Christmas and Golden Tickets to bring home which we will add to our Christmas tree decorations as a keepsake for this heart filling journey. In a time where attending live theatre and music performances have been limited by the challenges of the pandemic, this was a much needed respite. Thank you- We’ll forever cherish this experience"

"Our family had a wonderful time on the Polar Express! The team was efficient, engaging and fun. The singing and dancing was great and made our Christmas spirit soar!"

"Canceled our ride not once but twice due to "sick staff". Absolutely unacceptable that you dont have back up plans in place for such an important event. This was a huge disappointment as it was one of the reason we chose Chicago as our Christmas trip for our grandsons. Now we wait days for our refund - also BS, it should be immediately refunded."

"They canceled the day of the ride so we had to turn around on our 2 hour trip and were offered a refund or trip after Christmas. Because yes every child wants to go see the north pole after Christmas. Oh and they only canceled 2 cars everyone got what they paid for."

"We had reservations with our 5 year old, we came into the city from out of town for the event. minutes before the train is to depart, we received a text saying that our ticketed train car is being closed and we will get a refund. We paid for a hotel room and made a whole day of this event, and we get less than 2 hour notice with no alternative?!?!?! We can book another train for AFTER Christmas as an option. Really a terrible and inconsiderate experience, would never recommend."

THE POLAR EXPRESS™ Train Ride has 3.4 stars from 19 reviews.

The address of THE POLAR EXPRESS™ Train Ride is 118 S Clinton St STE 400, West Loop, Chicago, Illinois, US.

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