Sweetwater Hot Tubz

  • ·
  • 64 Reviews
Hot Tub Store in Northwest Side, San Antonio, Texas, US
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Contact and Address



Address: 8202 N Loop 1604 E # 102, Northwest Side, San Antonio, Texas  78249, US

Map Location:

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Opening Hours:

  Friday 10:30AM–5PM
  Saturday 10:30AM–5PM
  Sunday 1–5PM
  Monday 10:30AM–5PM
  Tuesday 10:30AM–5PM
  Wednesday 10:30AM–5PM
  Thursday 10:30AM–5PM

About the Business:

Sweetwater Hot Tubz is a Hot tub store located at 8202 N Loop 1604 E # 102, Northwest Side, San Antonio, Texas  78249, US.

The business is listed under hot tub store, hot tub repair service, swimming pool repair service, swimming pool supply store category. It has received 64 reviews with an average rating of 4.2 stars. Their services include Delivery, In-store pickup, In-store shopping .

Photos:

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Reviews:

  • Mrs Uncle Ken
  • 1 year ago
Awesome customer service! I called and didn't leave a message, but I received a call back anyway. Sandy helped us buy our hot tub in 2018 and she has been helping us with supplies ever since. Very nice and helpful!
  • Wanda Galjour
  • 1 year ago
Not recommended! At some point you willlll need to replace the pump, will have a leak and will need a service-call. We have spent no less than 20, yes 20 phone calls trying to set an appointment for repair. We have been told we will receive a call back, the tech is over booked but will call you and it has been a constant and frustrating run around for six months. We have spoke with Wanda- when she will come to the phone or call you back- to no avail. If Sweetwater is reading this they should be glad to hear that we gave up trying to contact them... Other repair company's we contacted state they have a clause which states they will not work on Sweetwater hot-tubs. I do not recommend purchasing here, the people are nice but the service on the back end is a nightmare. I suffer from back problems- and I have a hot tub I can not use.
  • Adolph Ortega
  • 1 year ago
Great experience, although my Hot Tub was delayed due to manufacturing issues, it was will worth the wait .... loving my HT. Wanda was helpful, trying to keep me updated. Jim S. stepped up to the plate and was helpful once it was time to schedule my delivery. Unfortunately the warehouse was set on fire so my delivery was pushed back a few days but no fault if there own. Paul and the delivery team were great and took care of everything needed to get my tub in place. Thank You !
  • Donna-Michelle Werner
  • 1 year ago
Wonderful experience! Every interaction from sales through delivery through a small tech support item was handled professionally, thoroughly, and promptly. Jimmy, our sales contact, was upfront and honest and spent time educating, which was greatly appreciated. I highly recommend the team we worked with.
  • Philip Wooddy
  • 1 year ago
Bought a hot tub almost 10 years ago from this location. I forgot to leave a comment when I had my issue. They came to my house several times to repair our light but could not get it fixed. After a year of trying they said warranty was up even though they never fixed it. They claimed they had no documentation of ever coming to my house. I told them the name of individual who came out to repair and still they would not honor. They don't honor their warranty and lack organization and communication. Ended up selling to a person who repairs hot tubs. Once they have your money they do not care.

Services:

  • Delivery
  • In-store pickup
  • In-store shopping

Short Features:

Specialist in brand-name hot tubs Local chain featuring spas, hot tubs & fitness pools from top brands in a range of price points.

Plannings:

  • Quick visit

FAQ:

Friday :  10:30AM–5PM
Saturday :  10:30AM–5PM
Sunday :  1–5PM
Monday :  10:30AM–5PM
Tuesday :  10:30AM–5PM
Wednesday :  10:30AM–5PM
Thursday :  10:30AM–5PM

"Awesome customer service! I called and didn't leave a message, but I received a call back anyway. Sandy helped us buy our hot tub in and she has been helping us with supplies ever since. Very nice and helpful!"

"Not recommended! At some point you willlll need to replace the pump, will have a leak and will need a service-call. We have spent no less than , yes phone calls trying to set an appointment for repair. We have been told we will receive a call back, the tech is over booked but will call you and it has been a constant and frustrating run around for six months. We have spoke with Wanda- when she will come to the phone or call you back- to no avail. If Sweetwater is reading this they should be glad to hear that we gave up trying to contact them... Other repair company's we contacted state they have a clause which states they will not work on Sweetwater hot-tubs. I do not recommend purchasing here, the people are nice but the service on the back end is a nightmare. I suffer from back problems- and I have a hot tub I can not use."

"Great experience, although my Hot Tub was delayed due to manufacturing issues, it was will worth the wait .... loving my HT. Wanda was helpful, trying to keep me updated. Jim S. stepped up to the plate and was helpful once it was time to schedule my delivery. Unfortunately the warehouse was set on fire so my delivery was pushed back a few days but no fault if there own. Paul and the delivery team were great and took care of everything needed to get my tub in place. Thank You !"

"Wonderful experience! Every interaction from sales through delivery through a small tech support item was handled professionally, thoroughly, and promptly. Jimmy, our sales contact, was upfront and honest and spent time educating, which was greatly appreciated. I highly recommend the team we worked with."

"Bought a hot tub almost years ago from this location. I forgot to leave a comment when I had my issue. They came to my house several times to repair our light but could not get it fixed. After a year of trying they said warranty was up even though they never fixed it. They claimed they had no documentation of ever coming to my house. I told them the name of individual who came out to repair and still they would not honor. They don't honor their warranty and lack organization and communication. Ended up selling to a person who repairs hot tubs. Once they have your money they do not care."

Sweetwater Hot Tubz has 4.2 stars from 64 reviews.

The address of Sweetwater Hot Tubz is 8202 N Loop 1604 E # 102, Northwest Side, San Antonio, Texas, US.
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