Staybridge Suites Dallas-Addison, An IHG Hotel

Hotel in Far North Dallas, Dallas, Texas, US
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Staybridge Suites Dallas-Addison, an IHG Hotel

Featured Review:

  • Lovepeace Happiness
  • 8 months ago
I booked my room through a third party less than 12 hours of my cancellation and the gentleman answered the phone told me I could cancel without any fees. Then the third party the same gentleman told them no I could not receive a refund because the hotel hold a room for me since the 22 of March, which is not true. I booked it March 24th then the same guy put me I hold to get the general manager when he was the general manager. Then their corporate office called the location three times and she could not get anyone to answer. Once the representative from corporate sent and email to the location my reservation was cancelled but the location continued to tell the third party to not refund me my $303.71. Therefore, the location is double dipping by receiving funds for my reservation and booking someone in the same room. My reservation is cancelled at the location but not with the third party. I understand I am in Texas but the strong hand manipulation should not take place in a professiona...

Contact and Address


Website: ihg.com

Address: 16060 Dallas Pkwy, Far North Dallas, Dallas, Texas  75248, US
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About the Business:

Staybridge Suites Dallas-Addison, an IHG Hotel is a Hotel located at 16060 Dallas Pkwy, Far North Dallas, Dallas, Texas  75248, US.

The business is listed under hotel, conference center, extended stay hotel, wedding venue category. It has received 483 reviews with an average rating of 4 stars.

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Reviews:

  • Lovepeace Happiness
  • 8 months ago
I booked my room through a third party less than 12 hours of my cancellation and the gentleman answered the phone told me I could cancel without any fees. Then the third party the same gentleman told them no I could not receive a refund because the hotel hold a room for me since the 22 of March, which is not true. I booked it March 24th then the same guy put me I hold to get the general manager when he was the general manager. Then their corporate office called the location three times and she could not get anyone to answer. Once the representative from corporate sent and email to the location my reservation was cancelled but the location continued to tell the third party to not refund me my $303.71. Therefore, the location is double dipping by receiving funds for my reservation and booking someone in the same room. My reservation is cancelled at the location but not with the third party. I understand I am in Texas but the strong hand manipulation should not take place in a professiona...
  • Sarah Stashuk
  • 8 months ago
They refused my service animal without a $100 pet fee, which is illegal. The hotel has incorrectly claimed that I was informed about a policy regarding emotional support animals. This is not true. The hotel manager claimed that I was not allowed to bring my service animal into the hotel without paying a $100 fee, and he did not ask me for any documentation or information about the use of the service animal. In fact it is not an emotional support animal, however I was never asked but rather sent to the streets after paying full price for the hotel room. This is NOT a pet friendly hotel, so please do not be confused by their false advertisements. They are actually dog haters!
  • Bobby Sundmaker
  • 9 months ago
Aside from the strategic location and clean quarters, the management team and staff were quite accommodating for my extended stay. With a little more than a month at Staybridge, I witnessed the entire customer service experience. Jarah started things off from day one with a welcoming smile, hospitable offerings, genuine conversation and carried that through to check out. He and team took care of everything and made it feel like a home. I actually looked forward to my daily returns. Thank you for reminding me that amazing service is out there!
  • Natasha King
  • 1 second ago
I am sorry but I have to give them a low score. The first inconvenience was I originally booked a 2 bedroom hotel but they informed me that the 2-bed hotels were out of service. So they put me in a bedroom suite. This was not bad because it was just me and my daughter. The second inconvenience was in our room there was a HUGE water bug or flying coach roach that was as big as my hand. Management tried to kill it and was unsuccessful, I was not staying in a room with a huge insect. The third inconvenience, due to the large insect they moved us to another room that was on the 3rd floor in the second building. The reason why this was an inconvenience is that we originally were on the 1st floor down from the main entrance. When they moved us to the second room it was on the 3rd floor in the second building they are still doing construction on. Outside of all this, the hotel was neat smelled very good, and was clean. The customer service was very professional as well. Sorry I had to give a...

Features:

Off the Dallas North Tollway, this understated all-suite hotel is a mile from Addison Circle Park and 2 miles from the Cavanaugh Flight Museum. Relaxed suites offer kitchens, free Wi-Fi and flat-screen TVs, plus desks and sitting areas. The 1-bedroom suites add separate living areas. Freebies include parking, an area shuttle, a breakfast buffet and an evening social. There's also a seasonal outdoor pool, an exercise room and a BBQ area, as well as a business center and a coin-operated laundry.

Short Features:

Laid-back all-suite hotel with a pool Relaxed all-suite hotel with free breakfast, Wi-Fi & an area shuttle, plus an outdoor pool.
Off the Dallas North Tollway, this understated all-suite hotel is a mile from Addison Circle Park and 2 miles from the Cavanaugh Flight Museum.

FAQ:

Staybridge Suites Dallas-Addison, an IHG Hotel is listed under

Here are some reviews from our users.

"I booked my room through a third party less than hours of my cancellation and the gentleman answered the phone told me I could cancel without any fees. Then the third party the same gentleman told them no I could not receive a refund because the hotel hold a room for me since the of March, which is not true. I booked it March th then the same guy put me I hold to get the general manager when he was the general manager. Then their corporate office called the location three times and she could not get anyone to answer. Once the representative from corporate sent and email to the location my reservation was cancelled but the location continued to tell the third party to not refund me my $.. Therefore, the location is double dipping by receiving funds for my reservation and booking someone in the same room. My reservation is cancelled at the location but not with the third party. I understand I am in Texas but the strong hand manipulation should not take place in a professional entity who had a great reputation. I apologize for thinking the best of IHG entities."

"They refused my service animal without a $ pet fee, which is illegal. The hotel has incorrectly claimed that I was informed about a policy regarding emotional support animals. This is not true. The hotel manager claimed that I was not allowed to bring my service animal into the hotel without paying a $ fee, and he did not ask me for any documentation or information about the use of the service animal. In fact it is not an emotional support animal, however I was never asked but rather sent to the streets after paying full price for the hotel room. This is NOT a pet friendly hotel, so please do not be confused by their false advertisements. They are actually dog haters!"

"Aside from the strategic location and clean quarters, the management team and staff were quite accommodating for my extended stay. With a little more than a month at Staybridge, I witnessed the entire customer service experience. Jarah started things off from day one with a welcoming smile, hospitable offerings, genuine conversation and carried that through to check out. He and team took care of everything and made it feel like a home. I actually looked forward to my daily returns. Thank you for reminding me that amazing service is out there!"

"I am sorry but I have to give them a low score. The first inconvenience was I originally booked a 2 bedroom hotel but they informed me that the 2-bed hotels were out of service. So they put me in a bedroom suite. This was not bad because it was just me and my daughter. The second inconvenience was in our room there was a HUGE water bug or flying coach roach that was as big as my hand. Management tried to kill it and was unsuccessful, I was not staying in a room with a huge insect. The third inconvenience, due to the large insect they moved us to another room that was on the 3rd floor in the second building. The reason why this was an inconvenience is that we originally were on the 1st floor down from the main entrance. When they moved us to the second room it was on the 3rd floor in the second building they are still doing construction on. Outside of all this, the hotel was neat smelled very good, and was clean. The customer service was very professional as well. Sorry I had to give a bad review."

Staybridge Suites Dallas-Addison, an IHG Hotel has 4 stars from 483 reviews.

The address of Staybridge Suites Dallas-Addison, an IHG Hotel is 16060 Dallas Pkwy, Far North Dallas, Dallas, Texas, US.

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