Raesz Custom Floors And Lighting

Flooring Store in Austin, Texas, US
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Contact and Address


Website: business.site

Address: 10827 US-290 ste 100, Austin, Texas  78736, US
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About the Business:

Raesz Custom Floors and Lighting is a Flooring store located at 10827 US-290 ste 100, Austin, Texas  78736, US.

The business is listed under flooring store, carpet store, flooring contractor, lighting store, lighting wholesaler, wood and laminate flooring supplier, wood floor installation service, wood supplier category. It has received 13 reviews with an average rating of 3.9 stars. Their services include Delivery, In-store shopping .

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Reviews:

SH
  • Shay Harvey
  • 2 months ago
Gary Raesz is horrible take your business somewhere else
AN
  • A. N.
  • 4 months ago
Absolutely the worst experience. I had never been treated like this in my entire life. When I asked to get some information on the materials and whether they meet “green” certifications to make the fl...
S
  • Scott
  • 5 months ago
Nice people but when they installed our floors they damaged all the cabinets and floor boards. Our builder didn't hold them accountable but that's a story for another day...
SR
  • Sakura Rollins
  • 11 months ago
Save yourself the headache and avoid this company at all costs. My fiance commissioned Gary Raesz to install flooring in his house in August . Things went really badly, where they damaged the pro...
EO
  • Emma Oakshire
  • 11 months ago
Unresponsive. Tried to get a quote from this company and was met with incompetence. The owner was very rude and kept calling my number and but not knowing who he was calling, and would hang up. Will t...

Services:

  • Delivery
  • In-store shopping

Offers:

  • Repair services
  • Service guarantee

FAQ:

Here are some reviews from our users.

"Gary Raesz is horrible take your business somewhere else"

"Absolutely the worst experience. I had never been treated like this in my entire life. When I asked to get some information on the materials and whether they meet “green” certifications to make the floors safer for health reasons, I was yelled at by the owner (literally yelled over the phone) and accused of having been sent by their competitors. Never apologized. From what I understand, they source their wood from some poor European countries. Avoid this place. They don’t deserve your business."

"Nice people but when they installed our floors they damaged all the cabinets and floor boards. Our builder didn't hold them accountable but that's a story for another day..."

"Save yourself the headache and avoid this company at all costs. My fiance commissioned Gary Raesz to install flooring in his house in August . Things went really badly, where they damaged the property on three separate occasions. When he wanted Gary to pay an outside contractor to repair damages (after giving him two opportunities to do it himself), he refused. My fiance has been more than reasonable in paying everything except the damages - including a quote from ABC for validity. One of the issues that I am personally having is that MY name is on this invoice. This is NOT my property, I never signed a contract with this company, nor did I make any payments. I have my own separate house, and I do not live in the house that they have done work on. For some reason, they have been sending me invoices non-stop, and harassing ME for payment. I have even asked them to remove my name off of the invoice and they have not complied. The sales associate I worked with was also very difficult. She threatened me and said that I would be sent to collections, after admitting that their contractors entered my fiance's house without permission and damaged the home for a third time. She also told me that Gary is a difficult man who "lacks patience", and that she is "praying for the best outcome". It does not speak well to a business when an employee describes their own employer in this manner. I feel so uncomfortable with everything that has occurred, and have had to consult an attorney in fear that this company will try and sabotage my credit. This has been a horrendous experience, and I do not recommend anyone to work with this company. This company is dishonest, and does shoddy work while refusing to take responsibility. Attached are photos of the work they did in the house."

"Unresponsive. Tried to get a quote from this company and was met with incompetence. The owner was very rude and kept calling my number and but not knowing who he was calling, and would hang up. Will take my business elsewhere."

Raesz Custom Floors and Lighting has 3.9 stars from 13 reviews.

The address of Raesz Custom Floors and Lighting is 10827 US-290 ste 100, Austin, Texas, US.

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