Quality First Service Group

Plumber in Kirkegaard Acres, Aurora, Colorado, US
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Featured Review:

  • Phil Quintanilla
  • 10 months ago
Used Quality First Service for some plumbing issues on our first home about a month ago. Pete was our plumber and he was phenomenal. Incredibly nice and approachable. Pete installed a water shut off in our home as well as replace our leaking hose bibbs with frost proof replacements. The pricing for the work was a lot more affordable than other quotes we received and they were upfront about costs with an itemized quote. Highly recommend.

Contact and Address



Address: 929 Telluride St, Kirkegaard Acres, Aurora, Colorado  80011, US
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Map Location:

Opening Hours:

  Saturday 7AM–7PM
  Sunday 7AM–7PM
  Monday 6AM–7PM
  Tuesday 6AM–7PM
  Wednesday 6AM–7PM
  Thursday 6AM–7PM
  Friday 6AM–7PM

About the Business:

Quality First Service Group is a Plumber located at 929 Telluride St, Kirkegaard Acres, Aurora, Colorado  80011, US.

The business is listed under plumber, air conditioning contractor, air conditioning repair service, furnace repair service, heating contractor, hvac contractor category. It has received 1148 reviews with an average rating of 4.7 stars.

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Reviews:

  • Phil Quintanilla
  • 10 months ago
Used Quality First Service for some plumbing issues on our first home about a month ago. Pete was our plumber and he was phenomenal. Incredibly nice and approachable. Pete installed a water shut off in our home as well as replace our leaking hose bibbs with frost proof replacements. The pricing for the work was a lot more affordable than other quotes we received and they were upfront about costs with an itemized quote. Highly recommend.
  • Steve Black
  • 11 months ago
This morning after looking at the water stain on the concrete leading back to my water heater, I decided it best to find someone who could take a look at as soon as possible. Having dealt with water heater leaks in the past, this looked like the heater cracked in a spot. Looking at my communities FB page, there were recommendations for Quality First. I’m quite thankful to have contacted them as not only were they able to get a professional to my house today, they were able to do so earlier than anticipated. Ray and Taylor were dispatched to my place and looking over things agreed that the original water heater was leaking and needed replacement. In this day and age, I’m usually prepared for waiting a week or more for parts or hardware but was very delighted that not only did they have a replacement tank available they had everything ready to go in less than an hour. They pulled the old tank, put in a newer smaller one (original was really too big for the house) and had it up and run...
  • Cassie Diaz
  • 11 months ago
Zachary was amazing! He came out as soon as we called and was so friendly and professional. He explained everything while he was doing it and then gave us options on what we could do instead of just doing whatever and charging us for it. He was also hilarious and kept us laughing. Made us feel comfortable that he was providing the best service possible. We have used this company before and we will continue to use them in the future. Super quick response, amazing service, and decent prices. We love them!
  • Jacob Levek
  • 11 months ago
After trying to resolve an issue with my radiant heat multiple times directly with Quality First, I am unfortunately left with no other option than to leave a negative review. I hired Quality First to replace a zone valve in my condominium that was producing extremely loud knocking noises every 10 min in my hot water baseboard. These knocking noises were loud enough that I was receiving noise complaints from my upstairs/downstairs neighbors. This was a known issue that I clearly communicated with Quality First; I had multiple HVAC companies diagnose the issue (Bell Plumbing & Brothers Plumbing/Heating) in addition to my property manager reaching out to them about having work done to my unit. When QF visited to provide an estimate, I was told that my zone valve looked fine, but that I needed to replace my isolation valves in addition to purging the main boiler in my building. While confused about the zone valve not needing to be replaced, I was more than happy to upgrade my isolation...
  • Jaideep Mehta
  • 11 months ago
Emily was super responsive and acted quickly for my request of repairing the water heater. Thomas provided good information about the problem and solution which could be understood though not having any background about it. On the day of repair not only they did neat job but did it within few hours. On the final inspection Thomas gave me few maintenance tips and resolved 1-2 water clogging issues. I would surely recommend to use their services.

FAQ:

Quality First Service Group is open the following days:

Saturday :  7AM–7PM
Sunday :  7AM–7PM
Monday :  6AM–7PM
Tuesday :  6AM–7PM
Wednesday :  6AM–7PM
Thursday :  6AM–7PM
Friday :  6AM–7PM

Here are some reviews from our users.

"Used Quality First Service for some plumbing issues on our first home about a month ago. Pete was our plumber and he was phenomenal. Incredibly nice and approachable. Pete installed a water shut off in our home as well as replace our leaking hose bibbs with frost proof replacements. The pricing for the work was a lot more affordable than other quotes we received and they were upfront about costs with an itemized quote. Highly recommend."

"This morning after looking at the water stain on the concrete leading back to my water heater, I decided it best to find someone who could take a look at as soon as possible. Having dealt with water heater leaks in the past, this looked like the heater cracked in a spot. Looking at my communities FB page, there were recommendations for Quality First. I’m quite thankful to have contacted them as not only were they able to get a professional to my house today, they were able to do so earlier than anticipated. Ray and Taylor were dispatched to my place and looking over things agreed that the original water heater was leaking and needed replacement. In this day and age, I’m usually prepared for waiting a week or more for parts or hardware but was very delighted that not only did they have a replacement tank available they had everything ready to go in less than an hour. They pulled the old tank, put in a newer smaller one (original was really too big for the house) and had it up and running far quicker than I had hoped for. Overall, I’m quite pleased with their service and timelinesses today. The new heater is working well and I’m quite pleased with the components and materials used to install the heater. We will definitely use them again for service and other work in the future."

"Zachary was amazing! He came out as soon as we called and was so friendly and professional. He explained everything while he was doing it and then gave us options on what we could do instead of just doing whatever and charging us for it. He was also hilarious and kept us laughing. Made us feel comfortable that he was providing the best service possible. We have used this company before and we will continue to use them in the future. Super quick response, amazing service, and decent prices. We love them!"

"After trying to resolve an issue with my radiant heat multiple times directly with Quality First, I am unfortunately left with no other option than to leave a negative review. I hired Quality First to replace a zone valve in my condominium that was producing extremely loud knocking noises every min in my hot water baseboard. These knocking noises were loud enough that I was receiving noise complaints from my upstairs/downstairs neighbors. This was a known issue that I clearly communicated with Quality First; I had multiple HVAC companies diagnose the issue (Bell Plumbing & Brothers Plumbing/Heating) in addition to my property manager reaching out to them about having work done to my unit. When QF visited to provide an estimate, I was told that my zone valve looked fine, but that I needed to replace my isolation valves in addition to purging the main boiler in my building. While confused about the zone valve not needing to be replaced, I was more than happy to upgrade my isolation valves if that was what it took to fix the problem. During the second visit, two technicians worked on replacing my isolation valves for about 8 hours. Over the course of that day, they lost my condominium’s boiler room key, burnt a portion of my wall, and left a mess underneath my baseboards (metal shavings, copper pipe cutoffs, etc) that I had to clean up. After completion of this part of the job, the temperature in my condominium was stuck at about degrees. I immediately called Quality First to let them know that my temperature was stuck in my condominium. Quality First sent a new set of technicians to my unit, who immediately recognized that the zone valve was faulty and needed to be replaced. After communicating my frustration with the technicians that I had known this was the problem the whole time, they explained that “they couldn’t speak for their coworker's work/diagnosis” and told me that I needed to pay for a new zone valve. This replacement took about minutes to complete and cost $. This interaction didn’t sit right with me, and I called Quality First the next day to express my disappointment and frustration that I was being charged for a known problem due to differing degrees of understanding among the technicians. To QF’s credit, they refunded me for the second trip and apologized. Unfortunately, I’m now back to where I began. While I have new zone and isolation valves in my unit, I continue to have obnoxiously loud knocking noises. I called QF again when this (re)started, and they told me I’d need a different kind of zone valve if I wanted to stop the knocking sound (an additional $1,). If this was the known solution from the beginning, why wasn’t it done properly in the first place? “I can’t speak for my colleague’s work” and “we’ll make sure this is in the training manual” are not appropriate responses when errors are made. For the amount I paid, I expect professionalism. I now have to start over with a new company."

"Emily was super responsive and acted quickly for my request of repairing the water heater. Thomas provided good information about the problem and solution which could be understood though not having any background about it. On the day of repair not only they did neat job but did it within few hours. On the final inspection Thomas gave me few maintenance tips and resolved water clogging issues. I would surely recommend to use their services."

Quality First Service Group has 4.7 stars from 1148 reviews.

The address of Quality First Service Group is 929 Telluride St, Kirkegaard Acres, Aurora, Colorado, US.

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