Preferred Comfort Heating And Cooling Inc.

HVAC Contractor
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Featured Review:

  • Tess Pierson
  • 6 months ago
OUTSTANDING EXPERIENCE (AC UNIT REPAIR) I'd give them 10 stars if I could. Our AC unit was making Very Bad Noises when we turned it on during the heat wave last week, and of course, no cold air. We called and called repair companies to no avail--no one even returned our calls. I was rinsing the dogs down every few hours with the hose and was about to go and buy a kiddie pool for them (!). I kept looking for repair companies and came across Preferred online, read their reviews, and left them a VM. Vini called me back within 30 min and put me on a wait list (we were number 6), with an appt on the following Thursday (they are slammed and after this experience I completely understand why). I said great at least we have an appt for service. Then they called during dinner that same day, and Vini and Eddie arrived 7:20pm (on a Saturday), diagnosed (@ 3 min), replaced the part (@ 8 min), put cover back on and started it up (@ 13 min), and she started up. To much applause by us. Eddie rinsed...

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The business is listed under hvac contractor, service establishment category. It has received 13 reviews with an average rating of 4.9 stars.

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Reviews:

  • Tess Pierson
  • 6 months ago
OUTSTANDING EXPERIENCE (AC UNIT REPAIR) I'd give them 10 stars if I could. Our AC unit was making Very Bad Noises when we turned it on during the heat wave last week, and of course, no cold air. We called and called repair companies to no avail--no one even returned our calls. I was rinsing the dogs down every few hours with the hose and was about to go and buy a kiddie pool for them (!). I kept looking for repair companies and came across Preferred online, read their reviews, and left them a VM. Vini called me back within 30 min and put me on a wait list (we were number 6), with an appt on the following Thursday (they are slammed and after this experience I completely understand why). I said great at least we have an appt for service. Then they called during dinner that same day, and Vini and Eddie arrived 7:20pm (on a Saturday), diagnosed (@ 3 min), replaced the part (@ 8 min), put cover back on and started it up (@ 13 min), and she started up. To much applause by us. Eddie rinsed...
  • Andrea Nolan
  • 1 year ago
Vini and team are the best for HVAC repair and annual system maintenance. I live on the Northside of Chicago (Logan Square/Avondale area) and have worked with their company for over 3 years now. They're reliable, trustworthy and seriously go above and beyond to accommodate their customers! Side note: I found them after searching and searching for a company I felt I could trust which is so hard nowadays because you just don't know who half these companies are... I'm not kidding folks, the reviews for this guy are insane. Just take a look and you can see why so many customers love this guy and his business. They've always came to my home promptly when there was an issue, were clean and respectful of my home (they always put on shoe covers which I appreciate because I have small children) and are just great guys. If you have ever worked with other HVAC companies, and home repair businesses in general, you know the techs and service can be down right unprofessional. These guys at Preferr...
  • Emilee Wood
  • 1 year ago
Vinny is a true hero. He was able to really, really help me out in a pinch and resolve a time sensitive issue. Not only was his pricing fair and work exceptional, he’s a stand up guy and we look forward continuing to work with him and recommend him to friends and family.
  • J
  • 1 year ago
I hired this company to clean a few furnaces of mine and give them a winter checkup. The owner, Vinny, came out to do the work himself and did a good, extensive and thorough job. Preferred comfort also charged me 13% less than other high rated, online, HVAC companies. Vinny performed a more comprehensive tune-up of the furnaces than my usual heating person, who charges 7% more, does. In addition, my usual HVAC tech has been telling me for the past couple years that I need to change one of my furnaces, however, Vinny said the furnace is fine and just needed a good cleaning & inspection. He didn't try to upsell me at all like the other company, who I've known for several years, did. This is a good, honest company that does quality work and I will highly recommend them to my neighbors, friends and suggest that others follow suit.
  • JA FB
  • 1 year ago
Vinny is an awesome guy. He went above and beyond, highly recommend. He was prompt, efficient, knowledgeable. ETA: A bit pricey though. $180 to change the condensate pump, which I later found out is a $34 part that my husband had already replaced. Vinny extended the warranty to 2 years when I came back to tell him this. ETA2: I ended up having the unit serviced by a different company, a very skilled gentleman who spent many hours taking it apart and repairing it. Yes these units are old, but they used to make them to last. These newer "planned obsolescence" units are just not built to last and it absolutely doesn't make sense to replace it if a skilled technician can properly repair it.

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Here are some reviews from our users.

"OUTSTANDING EXPERIENCE (AC UNIT REPAIR) I'd give them stars if I could. Our AC unit was making Very Bad Noises when we turned it on during the heat wave last week, and of course, no cold air. We called and called repair companies to no avail--no one even returned our calls. I was rinsing the dogs down every few hours with the hose and was about to go and buy a kiddie pool for them (!). I kept looking for repair companies and came across Preferred online, read their reviews, and left them a VM. Vini called me back within min and put me on a wait list (we were number 6), with an appt on the following Thursday (they are slammed and after this experience I completely understand why). I said great at least we have an appt for service. Then they called during dinner that same day, and Vini and Eddie arrived 7:pm (on a Saturday), diagnosed (@ 3 min), replaced the part (@ 8 min), put cover back on and started it up (@ min), and she started up. To much applause by us. Eddie rinsed the unit down to clean out the air vents and we headed down to the basement w Vini to look at the ductwork and such (@ min). Tested the temp of the cooled air (@ min). Air temp degrees. They charged us $, including service ON A SATURDAY, and the replacement part. Please take our money, we said gratefully. It's not how long someone is there to do the repair, it's the fact that their customer service is extraordinary, they had the correct equipment to diagnose, the correct parts and tools in the truck to repair on the spot, the experience and understanding to explain to us what happened (and what will happen with a unit as old as ours, and what to do about it), and the matter of fact kickass approach to solving our problem. I just love it when we hire an expert! And even more: they were in our neighborhood on the way to another appt and stopped by to see if they could just take a look--they cautioned me it was just a look to make sure they had the part when they came back for our appt Thursday, and couldn't guarantee it would be fixed. Well it was fixed. Talk about prepared and organized. We slept like babies last night, after 5 nights of not sleeping much at all. Why call anyone else, ever? We will def be making an appt for the Fall to check our furnace before Winter sets in. (If you call now, maybe our Thursday appt is still open for ya!)"

"Vini and team are the best for HVAC repair and annual system maintenance. I live on the Northside of Chicago (Logan Square/Avondale area) and have worked with their company for over 3 years now. They're reliable, trustworthy and seriously go above and beyond to accommodate their customers! Side note: I found them after searching and searching for a company I felt I could trust which is so hard nowadays because you just don't know who half these companies are... I'm not kidding folks, the reviews for this guy are insane. Just take a look and you can see why so many customers love this guy and his business. They've always came to my home promptly when there was an issue, were clean and respectful of my home (they always put on shoe covers which I appreciate because I have small children) and are just great guys. If you have ever worked with other HVAC companies, and home repair businesses in general, you know the techs and service can be down right unprofessional. These guys at Preferred Comfort are seriously so nice and do a great job!! After the initial repair when we first moved into our home, I can now say fortunately I only get to see Vini and crew when it's time for my system's annual maintenance. I highly recommend these guys and have done so for friends and family many of times. Stop searching for other companies and just give Preferred Comfort a call!"

"Vinny is a true hero. He was able to really, really help me out in a pinch and resolve a time sensitive issue. Not only was his pricing fair and work exceptional, he’s a stand up guy and we look forward continuing to work with him and recommend him to friends and family."

"I hired this company to clean a few furnaces of mine and give them a winter checkup. The owner, Vinny, came out to do the work himself and did a good, extensive and thorough job. Preferred comfort also charged me % less than other high rated, online, HVAC companies. Vinny performed a more comprehensive tune-up of the furnaces than my usual heating person, who charges 7% more, does. In addition, my usual HVAC tech has been telling me for the past couple years that I need to change one of my furnaces, however, Vinny said the furnace is fine and just needed a good cleaning & inspection. He didn't try to upsell me at all like the other company, who I've known for several years, did. This is a good, honest company that does quality work and I will highly recommend them to my neighbors, friends and suggest that others follow suit."

"Vinny is an awesome guy. He went above and beyond, highly recommend. He was prompt, efficient, knowledgeable. ETA: A bit pricey though. $ to change the condensate pump, which I later found out is a $ part that my husband had already replaced. Vinny extended the warranty to 2 years when I came back to tell him this. ETA2: I ended up having the unit serviced by a different company, a very skilled gentleman who spent many hours taking it apart and repairing it. Yes these units are old, but they used to make them to last. These newer "planned obsolescence" units are just not built to last and it absolutely doesn't make sense to replace it if a skilled technician can properly repair it."

Preferred Comfort Heating and Cooling Inc. has 4.9 stars from 13 reviews.

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