Pottery Barn

Friday :  10AM–8PM
Saturday :  10AM–8PM
Sunday :  11AM–7PM
Monday :  10AM–8PM
Tuesday :  10AM–8PM
Wednesday :  10AM–8PM
Thursday :  10AM–8PM

• Furniture store
• Bedroom furniture store
• Lighting store
• Outdoor furniture store
• Window treatment store

"Friendly staff. This is a smaller location filled with mostly inside wares; however, I was able to purchase some decorations for the outside of my house that they had in stock, to the surprise of their staff too (I located the items online, and saw they were in stock). Again helpful staff, even assisted in loading up my vehicle."

"I don’t normally leave reviews but I am so disappointed in the level of service from this specific location I feel it is important for to share. I called the UTC store today to check the status on an order I made a month or two ago. The gentleman I spoke with informed me it was delayed and it was on back order. I was never notified and had I not called I wouldn’t have even known. I was frustrated because we specifically picked this item based on the availability. What was equally frustrating was that we were working with a designer and thought someone would notify us if there is a delay. When I voiced this to the gentleman, he said, that they don’t do that and it would have to be from “corporate”. As a Pottery Barn customer…I expected an email or something and blaming “corporate” to me is just a failure in service. You represent the company and as a customer it doesn’t matter to me who should contact us but someone should. He seemed frustrated and had a total lack of empathy. It’s sad because I went to the “brick and mortar” store because we wanted to work with the designers and have a more personal level of service than ordering online. Things only got worse from here. This associate put me on hold and when the next person picked up they had no idea what was going on. It seemed like this guy just passed the buck. Then the second person put me on hold again and a third person came in the phone. A women who apparently is a manager came on the phone. She was honestly no better and it’s clear to me why brick and mortar stores are closing. Don’t waste your time at this store. I would never buy from them again. So sad to see customer service levels like this from a reputable store."

"I'm giving a two star review for customer service. I've been a loyal PB shopper all my life but the evening I went in to purchase my full bedroom makeover I could not get any assistance from the two women at the counter, they were both finishing up with customers and both told me I was next. As I was waiting it started to get busy, each customer was helped except for me. I kept getting the "I'm so sorry..I'll be right with you" look. I finally gave up and walked out! I refuse to support rude employees and will shop online from now on!"

"I have had an excellent experience working with one of PB La Jolla's design consultants, John. He was extremely patient, knowledgeable and provided excellent recommendations. I ordered bedding and multiple pieces of furniture. I am still waiting for the furniture to be delivered but am confident it will arrive when promised. I could not be happier with my experience because of John!!"

"Do not order from store/company! We were promised furniture in 6 weeks... ordered early September...now chairs and sofa will not be delivered until dec th? Sales rep and managers will tell you what you want to hear than delay after delay.... excuses after excuses. save some money and time."

• Debit cards
• NFC mobile payments
• Credit cards