Petco

Pet Store in Walnut, Irvine, California, US
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Photos:

Petco

Featured Review:

  • Lanie
  • 9 months ago
Ordered filter online for in-store pickup and paid full price & received the wrong fish tank filter. I didn’t realize I had the wrong tank filter until one day it wasn’t doing a very good job cleaning and I was wondering why I was comparing the filter to the pictures online with the purchase I bought and then realized that it was the wrong one they had gave me. I Tried refunding online with customer support & they said there was nothing they could do for me because it was past the purchase time. Upset because I paid full price for an item which is almost $100 & they gave me the incorrect version of the filter which is only worth $40 so they took my money & couldn’t even give me the correct filter..

Contact and Address


Website: stores.petco.com

Address: 15333 Culver Dr Suite 500, Walnut, Irvine, California  92604, US
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Map Location:

Opening Hours:

  Saturday 9AM–9PM
  Sunday 10AM–7PM
  Monday 9AM–9PM
  Tuesday 9AM–9PM
  Wednesday 9AM–9PM
  Thursday 9AM–9PM
  Friday 9AM–9PM

About the Business:

Petco is a Pet store located at 15333 Culver Dr Suite 500, Walnut, Irvine, California  92604, US.

The business is listed under pet store category. It has received 469 reviews with an average rating of 4.2 stars. Their services include Curbside pickup, Delivery, In-store pickup, In-store shopping . Accepted payment methods include Debit cards , NFC mobile payments .

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Reviews:

  • Lanie
  • 9 months ago
Ordered filter online for in-store pickup and paid full price & received the wrong fish tank filter. I didn’t realize I had the wrong tank filter until one day it wasn’t doing a very good job cleaning and I was wondering why I was comparing the filter to the pictures online with the purchase I bought and then realized that it was the wrong one they had gave me. I Tried refunding online with customer support & they said there was nothing they could do for me because it was past the purchase time. Upset because I paid full price for an item which is almost $100 & they gave me the incorrect version of the filter which is only worth $40 so they took my money & couldn’t even give me the correct filter..
  • Lance Yonis
  • 9 months ago
Okay, just average. Bought brand new sealed Organic Catnip for my cats which go crazy for Catnip and the cats had absolutely no reaction at all. Walked right by it. Put out some of the very old generic Nip and cats went there normal crazy, could get enough. So I don't recommend the Organic Catnip it doesn't do the trick. Sorry
  • Michelle Gil
  • 10 months ago
Horrible online service. Stated "SAME DAY SHIPPING" but they go and cancel my order and can't provide me with a reason. Go to PETSMART instead. They actually have a great online system unlike Petco. This company definitely needs to fix their inventory, online system, and customer support.
  • Nat Serna
  • 1 year ago
Amazing customer service. The environment is very welcoming. I also saw people there taking classes for their pups I'm assuming. Would love to do that someday ^•^
  • Amelia Benaport
  • 1 year ago
the best tags I found so far shipping was super fast&metal tags will last a very long time good company !!!!!

Health and Safety:

  • Mask required
  • Staff wear masks
  • Staff get temperature checks
  • Staff required to disinfect surfaces between visits
  • Safety dividers at checkout

Categories:

Services:

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping

Short Features:

Retailer dedicated to pet supplies Chain with pet food & supplies, such as toys, beds & apparel (many offer pet services & adoptions).

Payments:

  • Debit cards
  • NFC mobile payments

Plannings:

  • Quick visit

FAQ:

Petco is open the following days:

Saturday :  9AM–9PM
Sunday :  10AM–7PM
Monday :  9AM–9PM
Tuesday :  9AM–9PM
Wednesday :  9AM–9PM
Thursday :  9AM–9PM
Friday :  9AM–9PM

Petco is listed under

Here are some reviews from our users.

"Ordered filter online for in-store pickup and paid full price & received the wrong fish tank filter. I didn’t realize I had the wrong tank filter until one day it wasn’t doing a very good job cleaning and I was wondering why I was comparing the filter to the pictures online with the purchase I bought and then realized that it was the wrong one they had gave me. I Tried refunding online with customer support & they said there was nothing they could do for me because it was past the purchase time. Upset because I paid full price for an item which is almost $ & they gave me the incorrect version of the filter which is only worth $ so they took my money & couldn’t even give me the correct filter.."

"Okay, just average. Bought brand new sealed Organic Catnip for my cats which go crazy for Catnip and the cats had absolutely no reaction at all. Walked right by it. Put out some of the very old generic Nip and cats went there normal crazy, could get enough. So I don't recommend the Organic Catnip it doesn't do the trick. Sorry"

"Horrible online service. Stated "SAME DAY SHIPPING" but they go and cancel my order and can't provide me with a reason. Go to PETSMART instead. They actually have a great online system unlike Petco. This company definitely needs to fix their inventory, online system, and customer support."

"Amazing customer service. The environment is very welcoming. I also saw people there taking classes for their pups I'm assuming. Would love to do that someday ^•^"

"the best tags I found so far shipping was super fast&metal tags will last a very long time good company !!!!!"

Accepted payments methods at Petco include

  • Debit cards
  • NFC mobile payments

Petco has 4.2 stars from 469 reviews.

The address of Petco is 15333 Culver Dr Suite 500, Walnut, Irvine, California, US.

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TagWorks
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