Pep Boys

Tire Shop in Astoria, Queens, New York, US
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Pep Boys

Featured Review:

  • Susan Johnson
  • 7 months ago
Been here a few times. They are courteous, efficient and polite. They have very reasonable prices. Don't feel like I'm treated differently as a woman. This is very hard to find with a mechanic. Grateful for this place. Wish they had more extensive service so I could go here exclusively.

Contact and Address


Website: pepboys.com

Address: 41-15 19th Ave, Astoria, Queens, New York  11105, US
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About the Business:

Pep Boys is a Tire shop located at 41-15 19th Ave, Astoria, Queens, New York  11105, US.

The business is listed under tire shop, auto repair shop, oil change service, towing service, transmission shop category. It has received 176 reviews with an average rating of 4.5 stars. Their services include In-store shopping, Delivery . Accepted payment methods include Checks , Debit cards , NFC mobile payments , Credit cards .

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Reviews:

  • Susan Johnson
  • 7 months ago
Been here a few times. They are courteous, efficient and polite. They have very reasonable prices. Don't feel like I'm treated differently as a woman. This is very hard to find with a mechanic. Grateful for this place. Wish they had more extensive service so I could go here exclusively.
  • Ramy Ali
  • 7 months ago
Went in for a suspension evaluation. Chris was very informative and answered all my questions. He was very polite and patient throughout the process. The inspection details and invoice provided were straightforward and made sense to a normal person who has basic knowledge about vehicle repair.
  • Raymond Niles
  • 8 months ago
I recently went to this Pep Boys location after a failed installation of new tires at a Manhattan garage. One of my new tires had a slow leak after the installation at the other garage. I was afraid of going back to them. So, I went to the Pep Boys in Astoria, Queens to figure out the problem. They diagnosed that the other shop had failed to properly tighten the new valve they put in. I asked Pep Boys to look over the other new tires to make sure they had been installed properly. The mechanic did this, showed me the problematic valve, and fixed it… ALL AT NO CHARGE! I wish I had gone to Pep Boys first for my new tire installation. They were very competent and patient. I will definitely go there for my future auto repair and tire needs. Thank you to Pep Boys, and a well-deserved 5 stars!
  • Hatim Bennani
  • 8 months ago
This is an update to a previous negative review I had given this location. While the staff were friendly, the service was abhorrent. I left my 2013 honda civic with them for an oil change, and the representative I spoke with (I think Chris) had told me I needed a brake fluid change. No biggie, I told him yes, and that there was also a need to replace the serpentine belt (which I would have to bring the car in another time). Long story short, paid about $200 for everything. Fast forward later on, I find the undercarriage shield was mounted improperly and scraping along the floor and damaged, along with missing clips. There was never an issue with the shield until the oil change, where it needs removal to access it. Because I couldn't find any store with replacement parts, I brought it back to the dealer. The dealer and mechanics then pointed out a slew of issues with the car, probably because the previous owner didn't do much maintenance, but they informed me that they could fix the s...
  • D Ro
  • 8 months ago
Good communication, honest work, competitive prices. Oil Filter was only available the next day, so they organized a free Lyft to take be back home while the car stayed overnight - very nice gesture!

Health and Safety:

  • Mask required
  • Staff wear masks
  • Staff required to disinfect surfaces between visits
  • Safety dividers at checkout

Services:

  • In-store shopping
  • Delivery

Offers:

  • Oil change

Payments:

  • Checks
  • Debit cards
  • NFC mobile payments
  • Credit cards

Plannings:

  • Quick visit

FAQ:

Here are some reviews from our users.

"Been here a few times. They are courteous, efficient and polite. They have very reasonable prices. Don't feel like I'm treated differently as a woman. This is very hard to find with a mechanic. Grateful for this place. Wish they had more extensive service so I could go here exclusively."

"Went in for a suspension evaluation. Chris was very informative and answered all my questions. He was very polite and patient throughout the process. The inspection details and invoice provided were straightforward and made sense to a normal person who has basic knowledge about vehicle repair."

"I recently went to this Pep Boys location after a failed installation of new tires at a Manhattan garage. One of my new tires had a slow leak after the installation at the other garage. I was afraid of going back to them. So, I went to the Pep Boys in Astoria, Queens to figure out the problem. They diagnosed that the other shop had failed to properly tighten the new valve they put in. I asked Pep Boys to look over the other new tires to make sure they had been installed properly. The mechanic did this, showed me the problematic valve, and fixed it… ALL AT NO CHARGE! I wish I had gone to Pep Boys first for my new tire installation. They were very competent and patient. I will definitely go there for my future auto repair and tire needs. Thank you to Pep Boys, and a well-deserved 5 stars!"

"This is an update to a previous negative review I had given this location. While the staff were friendly, the service was abhorrent. I left my honda civic with them for an oil change, and the representative I spoke with (I think Chris) had told me I needed a brake fluid change. No biggie, I told him yes, and that there was also a need to replace the serpentine belt (which I would have to bring the car in another time). Long story short, paid about $ for everything. Fast forward later on, I find the undercarriage shield was mounted improperly and scraping along the floor and damaged, along with missing clips. There was never an issue with the shield until the oil change, where it needs removal to access it. Because I couldn't find any store with replacement parts, I brought it back to the dealer. The dealer and mechanics then pointed out a slew of issues with the car, probably because the previous owner didn't do much maintenance, but they informed me that they could fix the shield and the clips. Not only that, but I was told that the brake fluid was dirty and that it needed changing or I risked an accident because it was extremely filthy and old. I told them I just had it changed, and they documented this for me. This means either the tech was lazy and didn't do it, or used subpar/used brake fluid to replace it. Corporate was about as useful as wet tissue paper. Told me to get in touch with the manager. Manager called me a day later, offered to look at the car, but I refuse to go back there. What are they going to look at, how to actually repair the vehicle? Didn't even offer reimbursement or anything, especially with documentation. At least this pointed out I needed service for my car in other ways. TL;DR - poor oil change job led to undercarriage damage. Paid for brake fluid change, new mechanic from dealer informed me that brake fluid was bad/old, which is likely due to negligence from the mechanic. Update: This was about a week ago. Long story short, corporate referred my case to the manager, and the owner refunded me for the brake fluid and tax. While I won't be returning to the place for business, I do appreciate the effort and fix. Thank you again."

"Good communication, honest work, competitive prices. Oil Filter was only available the next day, so they organized a free Lyft to take be back home while the car stayed overnight - very nice gesture!"

Accepted payments methods at Pep Boys include

  • Checks
  • Debit cards
  • NFC mobile payments
  • Credit cards

Pep Boys has 4.5 stars from 176 reviews.

The address of Pep Boys is 41-15 19th Ave, Astoria, Queens, New York, US.

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