Penn Neurology Pennsylvania Hospital

• Neurologist

"Prospective Patients, pls take note: this department is wedded to an antiquated, paternalistic policy of absolutely no benefit to us as people or patients. In fact, it could possibly be to your detriment, as it was to mine. Penn Mvmt Disorders will not let you change doctors even if your initial appt *far* subcedes reasonable expectations and standards of care. That will hold true after months of communications with the Penn Neurology Project Manager (Michael Gibbons), the Director of its Operations (Caitlin Smith), and Penn Patient & Guest Relations. The practice is adamant that all their physicians are but one-in-the-same, cloned cogs in a wheel. Be certain that’s okay with you before scheduling. The MD whom I saw at this practice: - failed to listen to my fall history and current risk - insisted on gait analysis with no safety measures in place, which was quite unlike every single previous practitioner I have seen (both outpatient and inpatient), - disrespected my medical privacy - ignored the aphasia and dysarthria that already inhibit my communication and interrupted me more than any physician ever has - exhibited incompetence in gathering a relevant, thorough, accurate history of chief complaints - disrupted his own neurological exam by callously flipping on overhead fluorescent lights in spite of the abundant natural light, my active migraine with aura, and my pre-articulated (and then-observable) photodynia - could not have been less interested in my embodied experience or accumulated observations - lacked appropriate understanding of his own scope of knowledge and its significant limitations - displayed arrogant disregard of the opinions and insights of other MDs and STs/OTs - proved unable to name, much less recommend me, a single General Neurologist (be they inside or outside the Penn system) although he had encouraged me to add one to my medical team - showed zero inclination towards collaboration in care either with me or with my other physicians All this, and yet the practice insists that every one of its physicians is identical. I was given two options: 1) return to him; or 2) leave the practice. I choose the latter. Were I a physician in this practice, I would likewise opt to tender my resignation immediately. The sole reason I gave two stars rather than one is that, unlike most of Penn’s buildings, the windowed treatment rooms in this one have brick interior walls that lends them character. Unfortunately, though the bldg is technically wheelchair accessible, there is no assistance from exterior door up to the office to be had. If you are a manual wheelchair user like me and haven’t a caregiver, strength and stamina to wheel yourself up a steep slope, or power assist, you’ll be out of luck! I had agreed to see this physician only because he had a sooner appt than the one originally recommended to me. I would say that I regret my choice - and trust me, in nearly every way I most sincerely do - except that it did reveal to me this policy, which I find wholly unacceptable. And that lets me warn you. When I had the privilege of practice myself, I would never have thought to restrict my patients’ abilities to select their own clinicians. Different folks need different strokes. I expect at least as much respect when coming as a patient to a premier medical system. We should all be able to do. Put most simply: I cannot and I will not recommend this practice."

"This doctor saw me though I was mins late. And she really didn't have too. Dr. Kim was wonderful. And was really concerned with my concerns."

"My wife was diagnosed with Huntington's Disease in a different state from an HDSA Center of Excellence. After moving back to PA, I called this office to make an appointment and spoke to Jennifer Klapper, the clinic coordinator who told me that my wife does NOT have HD. I called my wife's previous provider and then another HDSA Center where we plan on being seen, and everyone was in shock of what Penn Medicine said. In February I ended up speaking with Michael Gibbons, Senior Practice Manager about my issue. Still haven't heard back and now it's March. Jennifer Clapper never seen my wife, never had my wife's medical records, she's not a doctor, and has the audacity to say that about my wife's diagnosis?!?! You can't say that about a patient who has one of the worse diseases in the world! It's like telling a cancer patient that they don't have cancer."

"A family member has been a patient of penn neuro for years. We have never been more disappointed in them than over the last few years. No follow ups from doctors after they receive your test results and the doctors who actually cared are gone, at least from our reach. We've had some very good doctors that actually made you feel like someone was there to help you when needed. I know we're in a pandemic but that shouldn't make long time patients feel like they are just a name in a file somewhere. This review is for all of Penn Neuro, not just this hospital."

"anyone needing a cervical laminectomy w/ fusion beware of penn neurosurgeon ali ozturk world class surgeon with the most incompotent team i've ever encountered . i've had hip replacement and rotator cuff and laprescpopic hip surgery all at the same hospital . whoever you use get your pain management protocol on paper before surgery . this is a severly painful operation . the drs. team was more interested in getting me off any medication then doing what they promised me . i was anything but overmedicated the max i was given was mg of oxycodone and toradal in the hosp . and had the dosage and med. cut everytime it was perscribed . my wife and i have called 3 xs now because they have managed to screw my medication from my family doctor up whitch i cannot have filled because they overode my family doctor --total clusterf-------"