Novant Health-GoHealth Urgent Care

Saturday :  9AM–5PM
Sunday :  9AM–5PM
Monday :  8AM–8PM
Tuesday :  8AM–8PM
Wednesday :  8AM–8PM
Thursday :  8AM–8PM
Friday :  8AM–8PM

• Urgent care center
• Blood testing service
• Child health care centre
• Medical clinic
• STD testing service
• Walk-in clinic
• X-ray lab

"If I could give this place no stars I would. I have been an RN for over years so after lifting something heavy the day before, I knew it was just my sciatic nerve flaring up and could use a shot of tordal and a steriod for the swelling. I didn't want to have another sleepless night in pain so when I got off work at 7: pm on //, I headed to Novant urgent care. I got there at 7:pm and I was told by the front desk person that they were book with appointments. I looked at her in disbelief because there was noone in the lobby and hardly any cars in the parking lot, not to mention nowhere on the website does it say, if you come at a certain time or if there are "too many spots saved", you won't be seen. It actually says walkins are welcome. So I proceeded to say to the lady, you take walk-ins don't you and it's not 8pm, the time they close, so why can't I be seen? She again told me they were booked with appointments. I noted, she could never look me straight in my face the entire time, so I knew she was not being honest. Being a healthcare professional, I knew they just didn't want to work past 8pm. I then proceeded to ask her how I could file a complaint. She gave me a business card and told me to call the number on the card. When I asked her name so I could report her, she became very irate and yelled Sheree, and continued to be loud and tell me it's not her fault, she has to do what the provider tells her to do. I asked her, does she always do what the provider tells her to do, even when they are wrong because as a nurse, I don't. She said she has to do what they tell her. I told her, well then make sure you tell them that when I file a complaint. That next day at 8am I called to speak to the manager of the clinic. I was told by someone named Sev I had to email my complaint. I thought, what if I was elderly and did not have email. I then called Novant Hospital Presbyterian's patient advocacy and was bounced around and then I called Novant Matthews, left a message with their patient advocates and I received no call back. I THOUGHT Novant would be better than Atrium, but I see both systems lack professionalism when it comes to patients being a priority. That's what happens when you only have two choices for care in a city. No incentive to be the best, so patients are stuck with picking their poison. They both are horrible in my opinion."

"I called to ask a question and they lady who answered the phone had a nasty attitude. If you hate your job then find something else to do. If you get injured, you better hope it’s after 2pm because these urgent cares don’t have X-ray techs until 2 pm"

"Staff was very friendly and attentive. Appreciated the ability to schedule ahead of time and wait times were nil so I got right in and out. Very efficient! Most people only leave bad reviews for hospitals and urgent care so thought I’d try to balance out the reviews :)"

"Novant GoHealth has incorrecltly billed us for two PCR tests, resulting in the tests not being valid for insurance payment. Before going to Novant GoHealth at Quail Corner on Park Road, we called 2 times to ask if the PCR test they conducted was eligible for insurance. They replied it was. However, the test was not coded for a a PCR test, but instead, and "office visit", with no mention of a PCR test. We never had an office visit--we were not permitted into the offices; a tech came outside to our car, did the tests in 3 minutes and left. After 3 months of attempting to resolve this issue, we have not had a single reply from Novant. The Quail Corner employees refuse responsibility for the coding error and refuse to attempt to rectify it. Ms. Sarah Burnett and Mr. Jerry Diaz who are account managers, to whom we have written have never responded to our emails, nor called us. The phone number for Ms. Burnett which Quail Corners GoHealth workers gave to us is functionally inoperable -- the voice mail is completely full, and Ms. Burnett never answers the number. Amazon and other companies with millions of products is normally capable of resolving billing issues in 3 days; Novant has many fewer products/billing codes -- Why can't they resolve this? Why don't they have the professional courtesy to respond? They are untrustworthy. If their customer service so appallingly bad, what is attention to medical care really like? Note: This is the first review of any type I have written in 2 years. I prefer to resolve issues quietly. Maybe "Novant" means "Not Vaunted""

"After a trip to MA, which included air travel, I started feeling poorly. I took all the necessary precautions while traveling and have been vaccinated for Covid. I decided to treat the symptoms myself, stay inside, and take a Covid test to be cautious, and the results came back negative. I began feeling worse and tried Cigna Insurance''s MDLIVE, which offered little help; I needed to see someone. After a thorough Google search, I found Novant Health-GoHealth Urgent Care at Quail Corners Shopping Center to be my best bet. When I walked in around 1: pm on a Friday, I was greeted with the friendliest welcome and the most beautiful smile. The lady asked if I had an appointment (no, I did not) and my reason to be seen. She further explained that they started taking walk-ins after 3:, and I was #4 in line. If I was not seen that day, I could come back Saturday, which led her to take all of my information. I waited in my car (Covid protocol) and checked in periodically for my status in line. Each time I went in, Ebonee (we were now on a first-name basis) was a ray of sunshine. She never looked annoyed; instead, she asked me how I was feeling and apologized I had to wait. Eventually, there was a cancellation at 6: that she asked if I would like, and I grabbed it! Hayley H Lesuer saw me, and she was my hope. She came to my car and essentially performed the exam there. It was thorough, and I appreciated how thoughtful and caring she was. Hayley spent a lot of time reviewing my recently prescribed medications and evaluating how they were working. She prescribed a more potent antibiotic, which seemed to be the answer. She made sure I knew that I could call her if I wasn't feeling better in a couple of days and suggested I come back the following day if needed. For the first time in almost two weeks, I had reason to believe I was in good care and on the path to being healthy. Before I left, I went inside and thanked Ebonee for her kindness and for working so hard during this time of Covid. Cindy, another healthcare professional, came out and asked how I was doing. In one visit, I felt so cared for by each person I came across. I highly recommend Novant Health Urgent Care at Quail Corners Shopping Center. You will not be disappointed!"