Neptune Auto Sales

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Featured Review:

  • Arnita Gray
  • 6 months ago
You know how the Carvana commercial says “car buying should be exciting with no surprises” this was anything but. On 5/27/22 I bought an SUV here and it wasn’t until the next day when I looked on the top of the SUV by standing on the running board and noticed shrink wrap all around the sunroof that you wouldn’t see if you were standing on the ground. My jaw dropped. I called Lanin who runs Neptune’s and he said my interrogation was insulting to him for demanding some answers. He claimed they didn’t know anything about it and couldn’t contact who traded the SUV to them. He told me he would end this call if I didn’t stop questioning his integrity. He texted me some Virginia Beach repair shops that would happily fix it at my expense.

Contact and Address



Address: 4989 Virginia Beach Blvd, Northwest, Virginia Beach, Virginia  23462, US
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About the Business:

Neptune Auto Sales is a Used car dealer located at 4989 Virginia Beach Blvd, Northwest, Virginia Beach, Virginia  23462, US.

The business is listed under used car dealer, used truck dealer category. It has received 78 reviews with an average rating of 4.2 stars. Their services include In-store shopping .

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Reviews:

  • Arnita Gray
  • 6 months ago
You know how the Carvana commercial says “car buying should be exciting with no surprises” this was anything but. On 5/27/22 I bought an SUV here and it wasn’t until the next day when I looked on the top of the SUV by standing on the running board and noticed shrink wrap all around the sunroof that you wouldn’t see if you were standing on the ground. My jaw dropped. I called Lanin who runs Neptune’s and he said my interrogation was insulting to him for demanding some answers. He claimed they didn’t know anything about it and couldn’t contact who traded the SUV to them. He told me he would end this call if I didn’t stop questioning his integrity. He texted me some Virginia Beach repair shops that would happily fix it at my expense.
  • Kelli Braswell
  • 6 months ago
My sister bought a car here yesterday!! She drove home then drove to my house. When she was on her way home the check engine light came on!! She took it in this morning and it’s the catalytic converter!! She did not even have the car 24hrs. She doesn’t have a lot of money hence why she purchased from your shady establishment. Watch out for this place!!! Probably knew It and reset the light!! IF this establishment has any integrity whatsoever they will do something!
  • Pratik Chhatbar
  • 1 year ago
We drove 3+ hours to check out the SUV that has monster cargo space and 8 full seats. Reason for this long drive? Good value for the price point. This would be our first big car and from an American manufacturer. Here are the reasons why we LOVED shopping here: - Philip was super friendly and made us at ease immediately. There was no push whatsoever to purchase a car: check out the car, test drive it, check out other cars, ask questions. No painful conversations on "what kind of car you are looking for? what is your price point? let me show you something... " etc. - After multiple test drives, no push for sales. He respectfully took my phone numbers and courtesy called me after a few hours if I am still in the market (I told him we are shopping around and he respected that). I said I am coming to purchase and he immediately started working on the paperwork and offered any final checks on the car and also offered to do any finishing detailing before the sale. - Given the high mileage, I...
  • Holden Rountree
  • 1 year ago
I visited Neptune Auto Sales 4 days prior to my purchase. I checked a Truck out for about 30 minutes and took it on a test drive. The sales person was friendly and didn’t attempt any shady dealership stuff. I came back later in the week to purchase the truck. I took it on another test drive and decided to purchase. There were no unfair charges, it was very straight forward and the gentleman who sold me the car was very patient and helpful throughout the process. Dealerships can be skeptical, but this one was fantastic and I would recommend anyone looking for a reliable used car to purchase one here if they have what you are looking for.
  • David Gilbert
  • 1 year ago
Very happy with my purchase, not sure why there's so many bad reviews on here because my experience was the exact opposite. I've owned my Toyota Sequoia for a month now and I was well aware that it was sold "as-is" despite it needed a few things replaced, I haven't had a single thing wrong with it. Philip was great to deal with and wasn't pushy at all.

Services:

  • In-store shopping

FAQ:

Neptune Auto Sales is listed under

Here are some reviews from our users.

"You know how the Carvana commercial says “car buying should be exciting with no surprises” this was anything but. On 5// I bought an SUV here and it wasn’t until the next day when I looked on the top of the SUV by standing on the running board and noticed shrink wrap all around the sunroof that you wouldn’t see if you were standing on the ground. My jaw dropped. I called Lanin who runs Neptune’s and he said my interrogation was insulting to him for demanding some answers. He claimed they didn’t know anything about it and couldn’t contact who traded the SUV to them. He told me he would end this call if I didn’t stop questioning his integrity. He texted me some Virginia Beach repair shops that would happily fix it at my expense."

"My sister bought a car here yesterday!! She drove home then drove to my house. When she was on her way home the check engine light came on!! She took it in this morning and it’s the catalytic converter!! She did not even have the car hrs. She doesn’t have a lot of money hence why she purchased from your shady establishment. Watch out for this place!!! Probably knew It and reset the light!! IF this establishment has any integrity whatsoever they will do something!"

"We drove 3+ hours to check out the SUV that has monster cargo space and 8 full seats. Reason for this long drive? Good value for the price point. This would be our first big car and from an American manufacturer. Here are the reasons why we LOVED shopping here: - Philip was super friendly and made us at ease immediately. There was no push whatsoever to purchase a car: check out the car, test drive it, check out other cars, ask questions. No painful conversations on "what kind of car you are looking for? what is your price point? let me show you something... " etc. - After multiple test drives, no push for sales. He respectfully took my phone numbers and courtesy called me after a few hours if I am still in the market (I told him we are shopping around and he respected that). I said I am coming to purchase and he immediately started working on the paperwork and offered any final checks on the car and also offered to do any finishing detailing before the sale. - Given the high mileage, I was very much wary of not being able to finance the vehicle, but he was very confident to get sub 4% rate financing, which actually came through (I was informed of it the next day - they let us drive the car home given it was evening and we had a long drive back home ahead of us). - Lannin (owner) was super friendly and was willing to accommodate bargain that he could do and actually cut down a few hundred dollars off an already low priced SUV, and also followed up on the financing and the paperwork. - I would definitely give them the business again and recommend it in my circles! - Who would mind clubbing a fun beach trip with an awesome car purchase experience?"

"I visited Neptune Auto Sales 4 days prior to my purchase. I checked a Truck out for about minutes and took it on a test drive. The sales person was friendly and didn’t attempt any shady dealership stuff. I came back later in the week to purchase the truck. I took it on another test drive and decided to purchase. There were no unfair charges, it was very straight forward and the gentleman who sold me the car was very patient and helpful throughout the process. Dealerships can be skeptical, but this one was fantastic and I would recommend anyone looking for a reliable used car to purchase one here if they have what you are looking for."

"Very happy with my purchase, not sure why there's so many bad reviews on here because my experience was the exact opposite. I've owned my Toyota Sequoia for a month now and I was well aware that it was sold "as-is" despite it needed a few things replaced, I haven't had a single thing wrong with it. Philip was great to deal with and wasn't pushy at all."

Neptune Auto Sales has 4.2 stars from 78 reviews.

The address of Neptune Auto Sales is 4989 Virginia Beach Blvd, Northwest, Virginia Beach, Virginia, US.

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