NAPA Auto Parts - Genuine Parts Company

Auto Parts Store in Nevin Community, Charlotte, North Carolina, US
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Featured Review:

  • Jeff Dehart
  • 11 months ago
Went in for warranty replacement of a relay and it was cheerfully replaced with like item. Exactly like it's supposed to happen but Advance Auto has either missed the memo or can't read. Have to say that Napa seems to have more knowledgeable employees and if they don't know, they don't blow smoke and try to research or recommend options

Contact and Address


Website: napaonline.com

Address: 6360 Statesville Rd, Nevin Community, Charlotte, North Carolina  28269, US
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Map Location:

Opening Hours:

  Saturday 8AM–6PM
  Sunday 8AM–5PM
  Monday 7:30AM–7PM
  Tuesday 7:30AM–7PM
  Wednesday 7:30AM–7PM
  Thursday 7:30AM–7PM
  Friday 7:30AM–7PM

About the Business:

NAPA Auto Parts - Genuine Parts Company is a Auto parts store located at 6360 Statesville Rd, Nevin Community, Charlotte, North Carolina  28269, US.

The business is listed under auto parts store, auto parts market, car accessories store, car battery store, car repair and maintenance, motorcycle parts store, racing car parts store, tool rental service, truck accessories store, truck parts supplier category. It has received 129 reviews with an average rating of 4.1 stars. Their services include Curbside pickup, Delivery, In-store pickup, In-store shopping, Same-day delivery . Accepted payment methods include Checks , Debit cards , NFC mobile payments , Credit cards .

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Reviews:

  • Jeff Dehart
  • 11 months ago
Went in for warranty replacement of a relay and it was cheerfully replaced with like item. Exactly like it's supposed to happen but Advance Auto has either missed the memo or can't read. Have to say that Napa seems to have more knowledgeable employees and if they don't know, they don't blow smoke and try to research or recommend options
  • Darryl Lackey
  • 11 months ago
I can remember when the folks at a parts house actually knew something about the automotive world. They appreciated your business and didnt act like you were a bother. There should be some sort of resemblance of professionalism. We have reduced our sales counters to the "whatever" attitude. Not good.
  • Ivan Jaquez
  • 1 year ago
Terrible experience with one of the workers, terrible atitude and would say they didnt have a part without even looking. He got annoyed when customers came in because he was busy watching videos on his phone. I believe his name is Jooley, he is a black guy with dreads. I had to ask someone else to help me because I couldnt stand his atitude and rude behavior, the other workers name is Guy and he tried his best to make up for his coworkers behavior but this needs to be addressed.
  • Tonni Macon
  • 1 year ago
The guys that work there have the worst service, i am not from Carolina's i used Napa in Colorado but here i will never go back.
  • Sha TRUESDALE
  • 1 year ago
I was just at the store on Statesville road and they had two cashiers. Neither of them asked if I needed help they didn't even acknowledge the fact that I was standing in front of their registers. It was one young black guy with dreads and one young white guy with glasses and ponytail. It was only myself and another customer in the store. The white guy was help the other customer and he just kept looking at me and never said a word. This type of customer service is unacceptable and the exact reason why most people go to Advance Auto, Auto Zone, or O'Reilly's.

Health and Safety:

  • Mask required
  • Staff required to disinfect surfaces between visits
  • Safety dividers at checkout

Services:

  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Same-day delivery

Payments:

  • Checks
  • Debit cards
  • NFC mobile payments
  • Credit cards

Plannings:

  • Quick visit

FAQ:

NAPA Auto Parts - Genuine Parts Company is open the following days:

Saturday :  8AM–6PM
Sunday :  8AM–5PM
Monday :  7:30AM–7PM
Tuesday :  7:30AM–7PM
Wednesday :  7:30AM–7PM
Thursday :  7:30AM–7PM
Friday :  7:30AM–7PM

Here are some reviews from our users.

"Went in for warranty replacement of a relay and it was cheerfully replaced with like item. Exactly like it's supposed to happen but Advance Auto has either missed the memo or can't read. Have to say that Napa seems to have more knowledgeable employees and if they don't know, they don't blow smoke and try to research or recommend options"

"I can remember when the folks at a parts house actually knew something about the automotive world. They appreciated your business and didnt act like you were a bother. There should be some sort of resemblance of professionalism. We have reduced our sales counters to the "whatever" attitude. Not good."

"Terrible experience with one of the workers, terrible atitude and would say they didnt have a part without even looking. He got annoyed when customers came in because he was busy watching videos on his phone. I believe his name is Jooley, he is a black guy with dreads. I had to ask someone else to help me because I couldnt stand his atitude and rude behavior, the other workers name is Guy and he tried his best to make up for his coworkers behavior but this needs to be addressed."

"The guys that work there have the worst service, i am not from Carolina's i used Napa in Colorado but here i will never go back."

"I was just at the store on Statesville road and they had two cashiers. Neither of them asked if I needed help they didn't even acknowledge the fact that I was standing in front of their registers. It was one young black guy with dreads and one young white guy with glasses and ponytail. It was only myself and another customer in the store. The white guy was help the other customer and he just kept looking at me and never said a word. This type of customer service is unacceptable and the exact reason why most people go to Advance Auto, Auto Zone, or O'Reilly's."

Accepted payments methods at NAPA Auto Parts - Genuine Parts Company include

  • Checks
  • Debit cards
  • NFC mobile payments
  • Credit cards

NAPA Auto Parts - Genuine Parts Company has 4.1 stars from 129 reviews.

The address of NAPA Auto Parts - Genuine Parts Company is 6360 Statesville Rd, Nevin Community, Charlotte, North Carolina, US.

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