Lingo Communications

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Lingo Communications

Featured Review:

  • Nadeer Laasiri
  • 3 months ago
We've had many issues with Lingo Services within our law firm for the past 3 months and have had minimal assistance with their reps. Today we spoke to one rep, Elizabeth Hall, who managed to fix several issues in a matter of minutes. She has monumental customer support and efficiency skills! Next time if I have issues with this service, she is the only person I want assisting me.

Contact and Address


Website: lingo.com

Address: 3475 Piedmont Rd NE #1260, Buckhead, Atlanta, Georgia  30305, US
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About the Business:

Lingo Communications is a Telecommunications service provider located at 3475 Piedmont Rd NE #1260, Buckhead, Atlanta, Georgia  30305, US.

The business is listed under telecommunications service provider, internet service provider, video conferencing service category. It has received 81 reviews with an average rating of 3.3 stars.

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Reviews:

  • Nadeer Laasiri
  • 3 months ago
We've had many issues with Lingo Services within our law firm for the past 3 months and have had minimal assistance with their reps. Today we spoke to one rep, Elizabeth Hall, who managed to fix several issues in a matter of minutes. She has monumental customer support and efficiency skills! Next time if I have issues with this service, she is the only person I want assisting me.
  • Sabrina Thompson
  • 5 months ago
The absolute worst company there is. They're even worse than AT&T. No communication before shutting phones off. We're a small family owned business and I've not had service since last Thurs. They say 72 hours before it's turned back on but apparently this doesn't included weekends, which wasn't discussed beforehand. Now I've been without business for 4 days now and it could be tomorrow before my phone line is turned back on. I will be cancelling service with them soon. Stay faraway from this company
  • Thomas Norris
  • 5 months ago
I reported an issue, May 27th, where they suspended the account and never unsuspended it. 4 days later they send a tech out. Now there is no service on the line at all. I called 5 days later and no one can tell me what the problem is. I am told a tech will be dispatched today. 2 and half hours later I call and find out the tech is scheduled for tomorrow around 4PM. This line accesses the community pool gate system. The pool was to open May 27th. We still cannot open it for the residents as we cannot program their pool cards to unlock the gate. The community is threatening to terminate the management contract. Lingo is worse than AT&T.
  • KAREN HOPKINS
  • 11 months ago
I had Lingo and the prior companies for probably 20 years. No problems so did need service and bill was paid using ACH direct payment. In middle July 2021 I changed to a different telephone company that gave me more coverage and was $60.00 a month cheaper. I had tried to find a cheaper service with Lingo but they did not have one. I changed my service to the new company. I had a bill printed but was not due until after the change. So Lingo should have only ACHed the half a month. Lingo ACH the complete bill, owing a refund of $49.00. I call Lingo requested my refund, then after calls back to check on the refund it was told it would take 120 day (1/3 of a year) to get the refund. I kept checking on it each month, when very close to the120 calendar days the customer service told me no it takes 120 business days, which would be close to 1/2 year. Finally on November 15th a manager called me, said oh it got caught up in a computer change over. That the check is being issued and wou...
  • Taiseka Adams
  • 1 year ago
Unfortunately, I am unable to give Lingo zero stars. I have been a customer for over twenty years, before Lingo took over Birch. There has always been little flaws with the service, but the outages over the last few months have been ridiculous and have cost my business dearly as we attempted to operate with phone services. In my attempt to bring my account current (I had bypassed the last few bills while trying to work with the company on the credit I am due) I have experienced unprofessionalism, bullying by collection's specialist and continuous dismissal of my concerns. Today a collection's specialist sent an email threatening to discontinue my service and charge me additional fees in the midst of it. They have extended me three credits that total $46.25 and basically let me know they have no intentions for extending me anything else. This is in spite of the fact my services have been down extended periods (we were without service the whole month of May) of time on multiple oc...

FAQ:

Here are some reviews from our users.

"We've had many issues with Lingo Services within our law firm for the past 3 months and have had minimal assistance with their reps. Today we spoke to one rep, Elizabeth Hall, who managed to fix several issues in a matter of minutes. She has monumental customer support and efficiency skills! Next time if I have issues with this service, she is the only person I want assisting me."

"The absolute worst company there is. They're even worse than AT&T. No communication before shutting phones off. We're a small family owned business and I've not had service since last Thurs. They say hours before it's turned back on but apparently this doesn't included weekends, which wasn't discussed beforehand. Now I've been without business for 4 days now and it could be tomorrow before my phone line is turned back on. I will be cancelling service with them soon. Stay faraway from this company"

"I reported an issue, May th, where they suspended the account and never unsuspended it. 4 days later they send a tech out. Now there is no service on the line at all. I called 5 days later and no one can tell me what the problem is. I am told a tech will be dispatched today. 2 and half hours later I call and find out the tech is scheduled for tomorrow around 4PM. This line accesses the community pool gate system. The pool was to open May th. We still cannot open it for the residents as we cannot program their pool cards to unlock the gate. The community is threatening to terminate the management contract. Lingo is worse than AT&T."

"I had Lingo and the prior companies for probably years. No problems so did need service and bill was paid using ACH direct payment. In middle July I changed to a different telephone company that gave me more coverage and was $. a month cheaper. I had tried to find a cheaper service with Lingo but they did not have one. I changed my service to the new company. I had a bill printed but was not due until after the change. So Lingo should have only ACHed the half a month. Lingo ACH the complete bill, owing a refund of $.. I call Lingo requested my refund, then after calls back to check on the refund it was told it would take day (1/3 of a year) to get the refund. I kept checking on it each month, when very close to the calendar days the customer service told me no it takes business days, which would be close to 1/2 year. Finally on November th a manager called me, said oh it got caught up in a computer change over. That the check is being issued and would be mailed out Friday November th. They only maid refunds on Fridays. Today is November th, days for mailing. Customer service today said it could take from days in the mail. And they can't make a mailman come to my house. I don't believe they have mailed the refund because of all the other comments on that turned out to be not true. Waiting for supervisor to call me back. I think they hope people will forget about the refunds or just stop fighting for it."

"Unfortunately, I am unable to give Lingo zero stars. I have been a customer for over twenty years, before Lingo took over Birch. There has always been little flaws with the service, but the outages over the last few months have been ridiculous and have cost my business dearly as we attempted to operate with phone services. In my attempt to bring my account current (I had bypassed the last few bills while trying to work with the company on the credit I am due) I have experienced unprofessionalism, bullying by collection's specialist and continuous dismissal of my concerns. Today a collection's specialist sent an email threatening to discontinue my service and charge me additional fees in the midst of it. They have extended me three credits that total $. and basically let me know they have no intentions for extending me anything else. This is in spite of the fact my services have been down extended periods (we were without service the whole month of May) of time on multiple occasions. Please keep in mind I pay twice this amount monthly. I now have the pleasure of spending more time concerning this matter, calling lawyers and colleagues that may be able to assist me in litigation to avoid the collection showing on my credit. I am also checking to see if they are liable for the loss of business incurred due to the loss of service. Grant Williams is the vice president of operations and I am currently trying to find an email to contact him as well. It is so sad to be a loyal, low maintenance customer for so many years and be treated as if your contributions did not add to their bottom line. Think twice before you make this company a part of your daily business operations."

Lingo Communications has 3.3 stars from 81 reviews.

The address of Lingo Communications is 3475 Piedmont Rd NE #1260, Buckhead, Atlanta, Georgia, US.

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