JW Marriott San Antonio Hill Country Resort & Spa

Name: JW Marriott San Antonio Hill Country Resort & Spa
Address: 23808 Resort Pkwy, Texas, 78261, US
Telephone: +1 210-276-2500
Rating: 4.6

·
5315 Reviews

Resort Hotel in San Antonio, Texas, US

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Contact and Address

Phone: +1 210-276-2500

Website: marriott.com

Address: 23808 Resort Pkwy, San Antonio, Texas 78261, US

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About the Business:

JW Marriott San Antonio Hill Country Resort & Spa is a Resort hotel located at 23808 Resort Pkwy, San Antonio, Texas 78261, US.

The business is listed under resort hotel, meeting planning service, wedding venue category. It has received 5315 reviews with an average rating of 4.6 stars.

Photos:

Reviews:

Staci Martin
1 year ago

This is easily the worst resort experience I have ever had. You definitely will NOT get your rooms for multiple hours after check in (we finally got our rooms by about 7:30 at night). The staff do not communicate with each other at all. It took 8 hours and four phone calls for a crib to be delivered to my room. The staff didn’t want to give us the room we payed for and lied about what we booked, even though we have confirmation emails. We will never be staying here again. The hotel itself is very nice but the customer service is zero stars.

Chris Benson
1 year ago

We had an excellent time recently at the JW Marriott. The grounds are immaculate and the activities for kids and families are excellent, from the pools, slides, to the scavenger hunt, slime making, etc. The best part of the trip was the staff. Yazmin at the front desk did everything possible to ensure we had a great trip from helping arrange room accommodations, to helping with questions and even delivering a handwritten welcome letter. Thanks again and we will definitely be back!

Mark Anderson
1 year ago

This is a top notch place for a family getaway that we've enjoyed a number of times. Lots to do with a fantastic water park, game rooms, excellent fitness center, daily planned activities for the young ones, and lots and lots of grounds to explore. The staff is super friendly and attentive as well. It could definitely use more dining choices so be prepared to order in or make a quick local jaunt when the hotel is full. This spring break week they were doing in-room dining for an only $5 flat service charge which was unexpected but awesome! We will be back again and again.

BBQ'D BANTHA
1 year ago

My Wife and I were blessed to be a part of the Bridal Expo this past January, showcasing our Travel Agency and it was awesome. The staff was accommodating and the grounds were well kept. I wish we could stay there for a week and maybe play some golf!

Sonia Guerra
1 year ago

What a great date night! We decided to go all out and spend money on this date night and….Man, was it worth it! Started off with the spa, which was most expensive massage and facial that I have ever paid for. But the best spa that I had ever been to with amazing amenities and a true sense of relaxation. We went to the adult pool later and spent the day in the sun. The wait staff was amazing. Had dinner at their in house steakhouse which was a great experience as well. Overall, this trip was more than expected in terms of what an amazing, relaxing date night should be. But it didn’t come at a small price, keep that in mind. Would do this once a year with the hubby!

Features:

Within a 3-minute walk of the TPC San Antonio golf course, this high-end resort is also 16 miles from Natural Bridge Wildlife Ranch and 17 miles from Natural Bridge Caverns. Featuring balconies, minifridges and marble bathrooms, the sophisticated rooms have flat-screen TVs, Wi-Fi (fee) and work desks. Upgraded rooms and suites include separate living rooms, wall beds and/or pull-out sofas. There are 7 dining options, including a Southwestern restaurant and a steakhouse, plus a casual bar and a Starbucks. There's also a 6-acre water park, an adults-only pool and a spa, as well as a gym, a business center and 265,000 sq ft of meeting space.

Short Features:

Upscale resort with a water park & a spa Sophisticated property featuring upscale rooms & 7 dining options, plus a spa & a water park.

Within a 3-minute walk of the TPC San Antonio golf course, this high-end resort is also 16 miles from Natural Bridge Wildlife Ranch and 17 miles from Natural Bridge Caverns.

FAQ:

"This is easily the worst resort experience I have ever had. You definitely will NOT get your rooms for multiple hours after check in (we finally got our rooms by about 7: at night). The staff do not communicate with each other at all. It took 8 hours and four phone calls for a crib to be delivered to my room. The staff didn’t want to give us the room we payed for and lied about what we booked, even though we have confirmation emails. We will never be staying here again. The hotel itself is very nice but the customer service is zero stars."

"We had an excellent time recently at the JW Marriott. The grounds are immaculate and the activities for kids and families are excellent, from the pools, slides, to the scavenger hunt, slime making, etc. The best part of the trip was the staff. Yazmin at the front desk did everything possible to ensure we had a great trip from helping arrange room accommodations, to helping with questions and even delivering a handwritten welcome letter. Thanks again and we will definitely be back!"

"This is a top notch place for a family getaway that we've enjoyed a number of times. Lots to do with a fantastic water park, game rooms, excellent fitness center, daily planned activities for the young ones, and lots and lots of grounds to explore. The staff is super friendly and attentive as well. It could definitely use more dining choices so be prepared to order in or make a quick local jaunt when the hotel is full. This spring break week they were doing in-room dining for an only $5 flat service charge which was unexpected but awesome! We will be back again and again."

"My Wife and I were blessed to be a part of the Bridal Expo this past January, showcasing our Travel Agency and it was awesome. The staff was accommodating and the grounds were well kept. I wish we could stay there for a week and maybe play some golf!"

"What a great date night! We decided to go all out and spend money on this date night and….Man, was it worth it! Started off with the spa, which was most expensive massage and facial that I have ever paid for. But the best spa that I had ever been to with amazing amenities and a true sense of relaxation. We went to the adult pool later and spent the day in the sun. The wait staff was amazing. Had dinner at their in house steakhouse which was a great experience as well. Overall, this trip was more than expected in terms of what an amazing, relaxing date night should be. But it didn’t come at a small price, keep that in mind. Would do this once a year with the hubby!"

JW Marriott San Antonio Hill Country Resort & Spa has 4.6 stars from 5315 reviews.

The address of JW Marriott San Antonio Hill Country Resort & Spa is 23808 Resort Pkwy, San Antonio, Texas, US.