Jaguar Land Rover Service Los Angeles

  • ·
  • 135 Reviews
Auto Repair Shop in Greater Wilshire / Hancock Park, Los Angeles, California, US
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Contact and Address


Website: jlrla.com

Address: 400 S La Brea Ave, Greater Wilshire / Hancock Park, Los Angeles, California  90036, US

Map Location:

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About the Business:

Jaguar Land Rover Service Los Angeles is a Auto repair shop located at 400 S La Brea Ave, Greater Wilshire / Hancock Park, Los Angeles, California  90036, US.

The business is listed under auto repair shop, auto parts store, auto tune up service, brake shop, car repair and maintenance, mechanic, oil change service, tire shop category. It has received 135 reviews with an average rating of 4.1 stars.

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Reviews:

  • Amanda Lipsey
  • 1 year ago
This Jaguar dealership is not a welcome addition to our community. They alienate the community by improperly closing or not closing sidewalks and acting like the driveway which crosses the sidewalk, in a neighborhood that is highly walked, biked, and otherwise used by pedestrians, is their own private drive. Today on my morning walk, I was using the sidewalk on 4th street in front of their service entrance and one of their contractors nearly hit my service dog because he would not yield the right of way to a pedestrian on a sidewalk and wasn't paying attention. Of course, their contractor - someone Jaguar has HIRED - then rolled down his window to yell at me and chastise me for, GASP, using an unblocked off sidewalk. Apparently they had blocked the sidewalk up further where they were working on the corner, but not down to the other corner so pedestrians can actually get notice before they are on top of it and have to cross. There are disabled people in this neighborhood who use this s...
  • Brandon Felton
  • 1 year ago
Absolutely Amazing. The manager and team at this location is fantastic. I never thought I would write a review of a car dealership but the people who work at this location are so friendly and helpful that I had to say what a wonderful experience I had. The manager is the best manager at any Juguar dealership. The same goes for the sales and finance people .
  • Agavni Tulekyan
  • 1 year ago
CROOKS. DO NOT GET YOUR CAR SERVICED HERE. I took my car in for service for multiple issues. I have a 2020 Range Rover and it is still under warranty. I received a text message from my service advisor stating that I have to pay around $250 for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager Courtney Chasse who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. I filed a complaint with Land Rover North America for the unethical practice. This is my 3rd Range Rover and it will be my last due to the terrible service.
  • Dr. Michelle Scoggins
  • 2 years ago
Derek made the whole buying process of my new Range Rover Sport the easiest I have ever had... We live in the Central Valley so most of the process was done by phone and he communicated with me throughout and responded quickly! I had the best experience!!
  • Benjamin B
  • 2 years ago
Excellent service. My staff member was very professional and they got the job done right away. I came in for maintenance on my Jaguar and they treated me very well and they fully deserve all five stars. Appreciate how well they communicated with me while my car was being serviced. Well done!

Offers:

  • Oil change

Plannings:

  • Appointments recommended

FAQ:

"This Jaguar dealership is not a welcome addition to our community. They alienate the community by improperly closing or not closing sidewalks and acting like the driveway which crosses the sidewalk, in a neighborhood that is highly walked, biked, and otherwise used by pedestrians, is their own private drive. Today on my morning walk, I was using the sidewalk on 4th street in front of their service entrance and one of their contractors nearly hit my service dog because he would not yield the right of way to a pedestrian on a sidewalk and wasn't paying attention. Of course, their contractor - someone Jaguar has HIRED - then rolled down his window to yell at me and chastise me for, GASP, using an unblocked off sidewalk. Apparently they had blocked the sidewalk up further where they were working on the corner, but not down to the other corner so pedestrians can actually get notice before they are on top of it and have to cross. There are disabled people in this neighborhood who use this sidewalk. Jaguar doesn't seem to care. I spoke to the manager, who apologized, and then I saw the contract take some cones and block the sidewalk, again, AFTER the driveway, which still does not resolve the problem of their contractor not yielding to a pedestrian on a sidewalk. Please take your business elsewhere. The sooner this bad neighbor is out of our community, the better. I walk by this dealership every single day. Sometimes they have the sidewalk blocked, sometimes they don't. I don't believe for a second that they are following permitting rules for blocking the sidewalk, because they don't actually have signs that state the sidewalk is closed. They are just blocking it at their own prerogative, and putting community members who live and walk/ride on these streets/sidewalks at risk. Oh, and to the contractor who said I was on the phone and not paying attention: check my call logs, I was not on the phone. I had ear buds in, yes, but I was not on the phone, and I was paying attention, otherwise you would have run over my dog, because I had to pull him out of the path of your vehicle. I suppose Jaguar should be synonymous with reckless driving. If you are a Jaguar owner or wanting to use their service, please go elsewhere in support of our community being safe. ETA: I checked the LA City websites and find no current permits on file for this location. I've filed a complaint for an illegal sidewalk closure. I understand you want to renovate the property, but you need to do so in a way that is safe for community members. You are blocking the sidewalk at an intersection with no signage at the opposing corners in any direction to let people know the sidewalk is closed and they need to cross. In fact, there is no signage ANYWHERE that the sidewalk is closed. The only thing you have is cones that you arbitrarily have placed. Furthermore, allowing your contractor to argue with a community member that has been put in danger by your business and his behavior? You should have told him to move along. As I walk by at least once a day, I will be taking pictures daily of the illegal closure and submitting them to the city until the issue is resolved."

"Absolutely Amazing. The manager and team at this location is fantastic. I never thought I would write a review of a car dealership but the people who work at this location are so friendly and helpful that I had to say what a wonderful experience I had. The manager is the best manager at any Juguar dealership. The same goes for the sales and finance people ."

"CROOKS. DO NOT GET YOUR CAR SERVICED HERE. I took my car in for service for multiple issues. I have a Range Rover and it is still under warranty. I received a text message from my service advisor stating that I have to pay around $ for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager Courtney Chasse who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. I filed a complaint with Land Rover North America for the unethical practice. This is my 3rd Range Rover and it will be my last due to the terrible service."

"Derek made the whole buying process of my new Range Rover Sport the easiest I have ever had... We live in the Central Valley so most of the process was done by phone and he communicated with me throughout and responded quickly! I had the best experience!!"

"Excellent service. My staff member was very professional and they got the job done right away. I came in for maintenance on my Jaguar and they treated me very well and they fully deserve all five stars. Appreciate how well they communicated with me while my car was being serviced. Well done!"

Jaguar Land Rover Service Los Angeles has 4.1 stars from 135 reviews.

The address of Jaguar Land Rover Service Los Angeles is 400 S La Brea Ave, Greater Wilshire / Hancock Park, Los Angeles, California, US.
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