Guitar Emporium Of Louisville

Guitar Store in Deer Park, Louisville, Kentucky, US
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Guitar Emporium of Louisville

Featured Review:

  • Jacob Deloera
  • 1 year ago
Visited the shop while it was slow and noticed an amp priced decently AS IS. Asked questions about it, then asked for a business card as I'm from out of town and wanted to consider it and they mentioned shipping being available. The person working at the time let me know that the owner doesn't come in much so I'd be best off not calling the number on the card. I alternatively texted a separate cell number on the card to inquire about the price so I wouldn't bother anyone with a call. I shortly after got a call from the shop reprimanding me for reaching out to contact info ON THE BUSINESS CARD. Answered the phone and immediately started laying into me, "I told you not to call my boss and what do you do, you call him anyways". I was considering going back to pay full pice anyways as it was still a decent deal but after that, I don't trust that these people wouldn't lie to me about what's wrong with an amp being sold "as is". Not sure why these guys stand on such high ground when the shop...

Contact and Address



Address: 1610 Bardstown Rd, Deer Park, Louisville, Kentucky  40205, US
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About the Business:

Guitar Emporium of Louisville is a Guitar store located at 1610 Bardstown Rd, Deer Park, Louisville, Kentucky  40205, US.

The business is listed under guitar store, music instructor, music store, musical instrument repair shop, musical instrument store, store, used musical instrument store category. It has received 61 reviews with an average rating of 4.1 stars. Their services include Onsite services, Online estimates . Accepted payment methods include Cash-only .

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Reviews:

  • Jacob Deloera
  • 1 year ago
Visited the shop while it was slow and noticed an amp priced decently AS IS. Asked questions about it, then asked for a business card as I'm from out of town and wanted to consider it and they mentioned shipping being available. The person working at the time let me know that the owner doesn't come in much so I'd be best off not calling the number on the card. I alternatively texted a separate cell number on the card to inquire about the price so I wouldn't bother anyone with a call. I shortly after got a call from the shop reprimanding me for reaching out to contact info ON THE BUSINESS CARD. Answered the phone and immediately started laying into me, "I told you not to call my boss and what do you do, you call him anyways". I was considering going back to pay full pice anyways as it was still a decent deal but after that, I don't trust that these people wouldn't lie to me about what's wrong with an amp being sold "as is". Not sure why these guys stand on such high ground when the shop...
  • Stephanie Johnson
  • 1 year ago
Peaceful setting on bustling Bardstown Road. No nosy salesmen, but store associates are very helpful when needed. This was a classical violinist/pianist's first time purchasing a guitar with minimal knowledge. Was flirting with 3 very different guitars, and they helped me settle on a PRS SE Custom 24 and threw in the baby amp I needed. Very happy with my purchase and will be back for help and accessories as needed.
  • Kurt Wimpe
  • 1 year ago
Brought in a new guitar in need of setup. Staff was friendly and I was very satisfied with their work. Guitar plays great! Highly recommend
  • Levi Wilson
  • 2 years ago
I don't know what the deal is from this place. I bought a guitar that they sold to me as new. Just a little guitar that I can travel around with. They sold it too me as a new. Not the most expensive but also not the cheapest. Well, two years later and the finish cracked under the bridge and the whole bridge came off. I called the manufacturer and they told me based on the serial and where they recorded it originally shipped the guitar must have been sold used. So, I'd say, buying beware with this place. If I lived in Louisville I'd be at that store immediately.
  • Austin Barnes
  • 3 years ago
Bad customer service. I called about buying a New Suhr Guitar that was listed for $2,100 on their website. When I went to purchase over the phone, they told me it was $2,500. They said their website was not correct. He agreed to meet me in the middle at $2,300. (Thanks for charging me $200 over the listed price. I am very grateful) I then received my new guitar and while tuning it up, the high e-string broke. I put on a new string and it immediately also broke. I was at a gig and had to run home in a panic to get my back up guitar. I contacted the store and they told me to call Suhr to ask if they could send me a new bridge. Then I could find a guitar tech in KC and have them install it. (They did say they would cover this cost of the repair) That all seemed like a lot of work for someone that just tried to buy a new $2,300 guitar. I asked for a new guitar, but they refused to send me a new one until the old one was returned to their store. I told them I had a gig in 5 days and they to...

Health and Safety:

  • Staff wear masks

Services:

  • Onsite services
  • Online estimates

Payments:

  • Cash-only

FAQ:

Here are some reviews from our users.

"Visited the shop while it was slow and noticed an amp priced decently AS IS. Asked questions about it, then asked for a business card as I'm from out of town and wanted to consider it and they mentioned shipping being available. The person working at the time let me know that the owner doesn't come in much so I'd be best off not calling the number on the card. I alternatively texted a separate cell number on the card to inquire about the price so I wouldn't bother anyone with a call. I shortly after got a call from the shop reprimanding me for reaching out to contact info ON THE BUSINESS CARD. Answered the phone and immediately started laying into me, "I told you not to call my boss and what do you do, you call him anyways". I was considering going back to pay full pice anyways as it was still a decent deal but after that, I don't trust that these people wouldn't lie to me about what's wrong with an amp being sold "as is". Not sure why these guys stand on such high ground when the shop inventory was scarce at best and empty the entire time I was in there but I'd say your money and time are better spent pretty much anywhere else."

"Peaceful setting on bustling Bardstown Road. No nosy salesmen, but store associates are very helpful when needed. This was a classical violinist/pianist's first time purchasing a guitar with minimal knowledge. Was flirting with 3 very different guitars, and they helped me settle on a PRS SE Custom and threw in the baby amp I needed. Very happy with my purchase and will be back for help and accessories as needed."

"Brought in a new guitar in need of setup. Staff was friendly and I was very satisfied with their work. Guitar plays great! Highly recommend"

"I don't know what the deal is from this place. I bought a guitar that they sold to me as new. Just a little guitar that I can travel around with. They sold it too me as a new. Not the most expensive but also not the cheapest. Well, two years later and the finish cracked under the bridge and the whole bridge came off. I called the manufacturer and they told me based on the serial and where they recorded it originally shipped the guitar must have been sold used. So, I'd say, buying beware with this place. If I lived in Louisville I'd be at that store immediately."

"Bad customer service. I called about buying a New Suhr Guitar that was listed for $2, on their website. When I went to purchase over the phone, they told me it was $2,. They said their website was not correct. He agreed to meet me in the middle at $2,. (Thanks for charging me $ over the listed price. I am very grateful) I then received my new guitar and while tuning it up, the high e-string broke. I put on a new string and it immediately also broke. I was at a gig and had to run home in a panic to get my back up guitar. I contacted the store and they told me to call Suhr to ask if they could send me a new bridge. Then I could find a guitar tech in KC and have them install it. (They did say they would cover this cost of the repair) That all seemed like a lot of work for someone that just tried to buy a new $2, guitar. I asked for a new guitar, but they refused to send me a new one until the old one was returned to their store. I told them I had a gig in 5 days and they told me they would not ship a new one until I returned the old one. (The new would not and did not arrive in time for my gig) I finally decided to accept their offer and take the new guitar, which was a different color than the original one I bought. When it finally arrived after my gig, I was so upset by the whole process that after a few days I asked for my money back. They refused to pay for shipping and it cost me $ to ship it back to them. This all seems like a bad way to treat your customers than are spending thousands of dollars at your store. I would not recommend this place."

Accepted payments methods at Guitar Emporium of Louisville include

  • Cash-only

Guitar Emporium of Louisville has 4.1 stars from 61 reviews.

The address of Guitar Emporium of Louisville is 1610 Bardstown Rd, Deer Park, Louisville, Kentucky, US.

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