Grovemade

Advertisement

Photos:

Featured Review:

  • Kyle M
  • 9 months ago
Disappointing experience with Grovemade. I wouldn't recommend folks do business with them especially considering they market themselves as a premium brand with high-quality products. I purchased their desk shelf and received a set up that would not assemble properly. Specifically, I could not find any way to secure the shelf cork divider with the screws provided. Furthermore, they recently changed the design of their shelf and the printed instructions I received did not match the items I received to assemble. I reached out through email for help. Grovemade makes it very difficult to get into contact with anyone for customer service. No phone number to call, no chat/Twitter - you sort of have to look around to get to this one email to send messages to. Email response was slow and I was told my issue probably required a set of replacement legs. Rep told me they'd send them out along with confirmation. Almost 2 weeks later, I haven't heard from them at all and no replacement legs sent....

Contact and Address


Website: grovemade.com

Address: 6524 N Albina Ave, Piedmont, Portland, Oregon  97217, US
Advertisement

Map Location:

About the Business:

Grovemade is a Industrial design company located at 6524 N Albina Ave, Piedmont, Portland, Oregon  97217, US.

The business is listed under industrial design company, boutique category. It has received 13 reviews with an average rating of 4.1 stars.

Advertisement

Reviews:

  • Kyle M
  • 9 months ago
Disappointing experience with Grovemade. I wouldn't recommend folks do business with them especially considering they market themselves as a premium brand with high-quality products. I purchased their desk shelf and received a set up that would not assemble properly. Specifically, I could not find any way to secure the shelf cork divider with the screws provided. Furthermore, they recently changed the design of their shelf and the printed instructions I received did not match the items I received to assemble. I reached out through email for help. Grovemade makes it very difficult to get into contact with anyone for customer service. No phone number to call, no chat/Twitter - you sort of have to look around to get to this one email to send messages to. Email response was slow and I was told my issue probably required a set of replacement legs. Rep told me they'd send them out along with confirmation. Almost 2 weeks later, I haven't heard from them at all and no replacement legs sent....
  • William Henderson
  • 9 months ago
Grovemade has quickly become one of my favorite companies. I now have several of their pieces, my favorite being the leather desk pad. The quality of their craftsmanship makes me want to buy everything they make, my eyes on the desk tray next. Believe me when I say you’ll be hooked after your first purchase.
  • N Rivera
  • 1 year ago
Very high quality items and very responsive staff. After buying a couple items for myself, I've found these make great unique local gifts.
  • Aidan Wilks
  • 1 year ago
My customer service experience with Grove team was delightful. Ordered a desk mat that had some small deficiencies to it. When I emailed the team w/ some photos, they were very quick with a response, accepted that the product might not have been up to specifications, and immediately shipped me a new one (international shipping too!) free of charge. The new one sent me was completely perfect. I wouldn't hesitate to buy from them again based on the experience I just had!
  • Christopher Mayo
  • 1 year ago
Bought their Headphone stand in Walnut Very happy with it. Quick shipping to NZ and good communication. Arrived well packaged with a nice hand written note.

FAQ:

Grovemade is listed under

Here are some reviews from our users.

"Disappointing experience with Grovemade. I wouldn't recommend folks do business with them especially considering they market themselves as a premium brand with high-quality products. I purchased their desk shelf and received a set up that would not assemble properly. Specifically, I could not find any way to secure the shelf cork divider with the screws provided. Furthermore, they recently changed the design of their shelf and the printed instructions I received did not match the items I received to assemble. I reached out through email for help. Grovemade makes it very difficult to get into contact with anyone for customer service. No phone number to call, no chat/Twitter - you sort of have to look around to get to this one email to send messages to. Email response was slow and I was told my issue probably required a set of replacement legs. Rep told me they'd send them out along with confirmation. Almost 2 weeks later, I haven't heard from them at all and no replacement legs sent. It's a shame, I would have loved to look at some of their charging stands or other products, but I won't be giving more business to a company that doesn't stand behind their work, only provides a 2-week return window, and doesn't respond to inquires for help. Spent almost $ for a shelf that is aesthetic, but unstable and not functional."

"Grovemade has quickly become one of my favorite companies. I now have several of their pieces, my favorite being the leather desk pad. The quality of their craftsmanship makes me want to buy everything they make, my eyes on the desk tray next. Believe me when I say you’ll be hooked after your first purchase."

"Very high quality items and very responsive staff. After buying a couple items for myself, I've found these make great unique local gifts."

"My customer service experience with Grove team was delightful. Ordered a desk mat that had some small deficiencies to it. When I emailed the team w/ some photos, they were very quick with a response, accepted that the product might not have been up to specifications, and immediately shipped me a new one (international shipping too!) free of charge. The new one sent me was completely perfect. I wouldn't hesitate to buy from them again based on the experience I just had!"

"Bought their Headphone stand in Walnut Very happy with it. Quick shipping to NZ and good communication. Arrived well packaged with a nice hand written note."

Grovemade has 4.1 stars from 13 reviews.

The address of Grovemade is 6524 N Albina Ave, Piedmont, Portland, Oregon, US.

Nearby Businesses:

KiK Laboratory
5108 NE 19th Ave, Portland, OR 97211

ID Workshop Inc.
2629 N Lombard St, Portland, OR 97217

Stefan Andren Design
2351 NW York St, Portland, OR 97210

INDUSTRIAL GAME & DESIGN
5925 NE 18th Ave, Portland, OR 97211

Trox Design
1760 NE Junior St, Portland, OR 97211

FlatHED Inc
  • 4
97209, 2728 N Jessup St, Portland, OR 97217

Pigeon Toe
424 N Tillamook St, Portland, OR 97227

Enjoy the Weather
  • 1
2240 N Interstate Ave #130, Portland, OR 97227

OOAK Forge
  • 1
9310 N Wall Ave, Portland, OR 97203

Copyright © 2017-2022 @ Zaubee.com