Ferguson Bath, Kitchen & Lighting Gallery

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Bathroom Supply Store in Westerville, Ohio, US
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Contact and Address



Address: 435 Polaris Pkwy Ste 105, Westerville, Ohio  43082, US
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About the Business:

Ferguson Bath, Kitchen & Lighting Gallery is a Bathroom supply store located at 435 Polaris Pkwy Ste 105, Westerville, Ohio  43082, US.

The business is listed under bathroom supply store, appliance store, kitchen supply store category. It has received 102 reviews with an average rating of 4.3 stars. Their services include In-store shopping, Delivery .

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Reviews:

SN
  • Sam Narotski
  • 1 month ago
Very nice showroom. Didn't have information available at the showroom, you had to scan a bar code with your phone and their internet was terribly slow.
BM
  • Bill McCallion
  • 3 months ago
As a warning to all - if you want help here you need to make an appointment. Don’t do like we did and walk in expecting to find help. There is a greeter, who is pleasant, at a desk by the door. He qui...
DF
  • David Faulkner
  • 6 months ago
Bought a $ light and a $ floor model, "as is" and when I went to pick it up the floor model that was "as is" a bulb was broken. They said they couldn't find it at first and then said it was brok...
JM
  • Jerry Mathers
  • 6 months ago
Horrible experience, the lady that helped us was rude & grumpy…and incompetent, she put the wrong need by date on our order by 2 months; meaning we had to go out and buy everything all over again if w...
ZF
  • Z F
  • 9 months ago
I had planned to purchase a bath tub. This doesn't seem so unreasonable. I went to the "showroom" to see a tub because a plumber said to go to Ferguson for a good tub; he preferred that I not get a...

Health and Safety:

  • Mask required
  • Staff wear masks
  • Staff get temperature checks
  • Staff required to disinfect surfaces between visits
  • Safety dividers at checkout

Services:

  • In-store shopping
  • Delivery

Offers:

  • Service guarantee

FAQ:

Ferguson Bath, Kitchen & Lighting Gallery is listed under

Here are some reviews from our users.

"Very nice showroom. Didn't have information available at the showroom, you had to scan a bar code with your phone and their internet was terribly slow."

"As a warning to all - if you want help here you need to make an appointment. Don’t do like we did and walk in expecting to find help. There is a greeter, who is pleasant, at a desk by the door. He quickly told us everyone was busy, so no one could help. Then sat back down at his desk. Ironic."

"Bought a $ light and a $ floor model, "as is" and when I went to pick it up the floor model that was "as is" a bulb was broken. They said they couldn't find it at first and then said it was broken. When I asked if they could give me replacement bulb they said they couldn't provide one. Seems a little rediculous to sell something as is, then damage it, even if only a replaceable lightbulb, then tell a customer who just spent a lot on a retail light that they won't replace the bulb the broke. The smaller light is the $ one and the large one is the $ one."

"Horrible experience, the lady that helped us was rude & grumpy…and incompetent, she put the wrong need by date on our order by 2 months; meaning we had to go out and buy everything all over again if we wanted to move into our newly built home…during the whole process she was impossible to get ahold of and only gave us a status update when we contacted her manager. We spent over $K with them and got this treatment…I recommend you go somewhere else it will be less expensive & you will get your stuff when you need it!"

"I had planned to purchase a bath tub. This doesn't seem so unreasonable. I went to the "showroom" to see a tub because a plumber said to go to Ferguson for a good tub; he preferred that I not get a cheap one at Home Depot or Lowes. I go in and despite the fact that there are several employees milling about, nobody says anything to me. Seems like odd behavior at a fancy showroom. I have a look at some of the tubs, figured maybe they were busy (they weren't). One employee gave me an obligatory greeting, then went back to hanging around the front desk. I'm not sure what the point of a showroom is if you ignore any potential customers, maybe I'm missing something. I went to a used office furniture store in the rough part of town and they were far nicer. I later found out that you're supposed to set an appointment. What? An appointment to buy a bath tub? Do you have to set an appointment to buy a toilet here too? I'm not going to do that, this isn't the s. I understand they have more of a "consultative" sales model so I suppose you do not pick the wrong toilet, you have a toilet salesperson to guide you through the harrowing process of buying a toilet, a sink or tub. Maybe they lay out your toilet choices on three brochures showing good, better best. I wonder if they push for the close on a nice new toilet. "What do I have to do to get you to buy this toilet and ride it home today?" I wonder if they would take my old toilet on trade in. Come on everyone, nobody wants to shop like this. I am going to buy a toilet (and the tub) from the manufacturer's website directly. I guess that toilet salesperson isn't going to get their cut of this sale. Shameful."

Ferguson Bath, Kitchen & Lighting Gallery has 4.3 stars from 102 reviews.

The address of Ferguson Bath, Kitchen & Lighting Gallery is 435 Polaris Pkwy Ste 105, Westerville, Ohio, US.

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