Ferguson Appliance Gallery

• Appliance store
• Appliance parts supplier
• Appliance repair service

"Spent over grand on a JennAir stove. Arrived 6 months later and from the day it was installed it couldn't cook a frozen pizza. Took two months and 4 visits from technicians to fix it, but at least Ferguson was able to get JennAir to extend the warranty on the unit."

"Expect to pay full price (or more) for appliances here. I was required to use Ferguson by my builder. Overpriced merchandise that can easily be found at other stores for lower prices. Unless you are required to use this vendor, I would seek other options. Follow up review - The Ferguson Manager contacted me with no satisfactory resolution and he reinforced my poor perception of this company’s customer service. Based upon other negative reviews, it appears there is an arrogance in this company‘s culture. I still do not recommend Ferguson."

"Nightmare experience, one purchase led to THOUSANDS of dollars of repairs. Dishwasher installation was performed incorrectly and led to EXTENSIVE damage in our home. Initially, Ferguson staff took responsibility for damage created by their installers incorrect plumbing work and said they would make it right, but Ferguson staff needed to approve all work for the repairs. This led to delays and then after starting with a remediation company, Ferguson and their representatives STOPPED contacting or responding and began to deny responsibility, leaving us with all the bills and a kitchen in disrepair. We were without a kitchen for months because of their delays and the pandemic. Horrible experience and poor integrity by Ferguson's Appliance."

"Rude and inconsiderate are the only 2 words that come to mind to discribe the receptionist I just had to deal with at this store. We are building a house in Florida and using Ferguson. My wife is pregnant and is on a no fly restriction so she hasn't been able to be part of all the selections. We went into the store and were immediately stopped at the front door. I politely explained the situation and ask we could just browse for a few minutes so I could show my wife. She told me absolutely no and said to call and make an appointment. Mind you, there was not 1 other customer in the store. We have spent over $, and still have our plumbing package to select. First thing Monday I will be asking my builder for options other than Ferguson appliance."

"I called in with a question about an appliance to remove/purchase/install. Aaron was extremely knowledgeable, helpful and honest. He had a long discussion with me to help resolve my questions and led me in the right direction. Unfortunately I wasn't able to purchase the appliance from Ferguson this time, but due to my customer service experience, I hope to come back to them in the future and would highly recommend them!"