EASE Property Services

• Property management company

"They do not consider people with low credit . It's very hard to rent properties from this company"

"This is a review for inquiring about their rentals, I haven't rented a property with them myself. We've been looking to move to the DC area from out of town for the last few months, and I have talked to many many different management companies and rental organizations, so I feel like I have an idea of what the norm is. We expressed many times that since we were moving from the west coast, we wouldn't be able to see the unit in person but that we were eager to apply and went ahead and did that. The management told us that other people were seeing it in person in the coming days and they'd get back to us on our application after. We said okay, thats fine, but that we wanted to make sure that just the fact that we couldn't fly 3, miles to see it in person right away wouldn't hinder us in the application process, given that I think we were the first to apply, if not at least one of the first, and they knew we were ready to move forward, they responded to our concerns saying they didn't have a video to send and to have a friend book a tour for us (not sure that would have helped anyway), but we said okay but we're still ready to rent the place if our application is accepted and we'd be more than happy to call or facetime for the owner to meet us. They've been very hard to reach, both by phone and email, and I often just got an automated email back telling us to just book a tour (which we had told them we couldn't do multiple times) I never once got anyone to call me back, and after I did get a response, they rented it to someone else who had been there in person - which in a normal scenario, isn't that unusual or even not allowed or anything, but the overall lack of consideration for potential clients while in conversation with us was frustrating, after we expressed our concerns for that happening many times and were very upfront and applied right away. It felt even more frustrating given the much more positive attitudes and client relationship focus I received from most other rental orgs I have talked to over the last few months, plus they just felt rude. They did say they'd refund the app though, so at least there's that. It seems the renter below shares my feelings about the main leasing agents lack of empathy, and seeing an org like this dispute and be so rude/sassy to an upset client in a public review section is always a bad look. It seems like we may have dodged a bullet."

"We have had a water plumbing issue for months now, and our water bill has averaged over $ because property management has been extremely unexceptional in this issue. Also Pierce the main leasing agent has very little empathy for renters and lacks on follow through in most interactions."

"Never had a more responsive or kind property manager! Every time I've had a problem, they go out of their way to make sure I get whatever I need - from sandbags in a rainstorm to a new hot water heater. Never even occurred to me that you could like a property manager so much!"

"While EASE has a nice inventory of rental properties, they make it very hard to lease from them. After booking a tour a few days in advance, I noticed the unit I was interested in was no longer available on their site. I tried to email and call the company to confirm availability, but got an endless circle of automated responses. As I got a confirmation email, I went ahead with the tour and the agent promised it was available and encouraged me to apply via the website. Less than half an hour after the tour, I still could not find the listing online. I tried to call the the number on her "personal" business card she gave me, but it all went to the same automated mailbox I previously got. The day after the tour, I'm still getting automated emails encouraging me to apply for a non-existant listing. Their communication is entirely impersonal and overall very frustrating."