Ducati Concord

Ducati Dealer in Concord, California, US
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Contact and Address



Address: 1240 Willow Pass Rd, Concord, California  94520, US
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About the Business:

Ducati Concord is a Ducati dealer located at 1240 Willow Pass Rd, Concord, California  94520, US.

The business is listed under ducati dealer, auto repair shop, mechanic, motorcycle dealer, motorcycle parts store, motorcycle repair shop, motorcycle shop, motorsports store, used motorcycle dealer category. It has received 12 reviews with an average rating of 4.3 stars. Their services include Delivery, In-store pickup, In-store shopping .

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Reviews:

SM
  • Stephen Mantzouris
  • 6 months ago
Sam is the best...purchased many bmw's from him over years Ben is great guy too Both highly recommended
HH
  • Howard Huang
  • 8 months ago
I owned a Fully MODIFIED Ducati Panigale V° Anniversario . I installed SC-Project WSBK Full Titanium exhaust further customized with Termignoni Silencers. So I need the ECU to be upgraded...
BW
  • Brian Weber
  • 1 year ago
I took my Ducati Multistrada to Ducati of Concord because I was having a warranty issue that I needed help sorting out. Mario, the service director there, was extremely helpful. Mario took the ti...
CB
  • Charlie Bates
  • 1 year ago
Lennon was able to answer all my questions, and was very knowledgeable on what I was looking for. These guys don’t just ride casually most of them ride daily, and understand the little things around t...
JL
  • Jason Lopez
  • 1 year ago
Best service department hands down!!! Jake is an especially great service advisor to work with! He listens very well and doesn't interrupt my explanations, he proactively calls with updates and commun...

Health and Safety:

  • Mask required
  • Staff wear masks

Services:

  • Delivery
  • In-store pickup
  • In-store shopping

FAQ:

Here are some reviews from our users.

"Sam is the best...purchased many bmw's from him over years Ben is great guy too Both highly recommended"

"I owned a Fully MODIFIED Ducati Panigale V° Anniversario . I installed SC-Project WSBK Full Titanium exhaust further customized with Termignoni Silencers. So I need the ECU to be upgraded with the Ducati Official Akrapovic Full System Exhaust Up-Map which only can be performed by official Ducati Dealer. I also want to add the DTC EVO2 software to further optimized the traction during track use. I start my research by emailing several Ducati Dealership in the Bay Area, Becki Moreno, The Service Business Development Manager from Ducati Concord was the first to respond back to me and quickly provide me with a quote by email. Not only Becki provide me with the fastest response, she also was very friendly, provide all the information that I asked in details and also provide the best quote (both software and service cost) compare to other dealership. Not to mention Ducati Concord is the only dealership that offer pick up from your home by their Mercedes Sprinter Van service. This is perfect because my bike is a "Display Only bike" with only 4 miles on the odometer, so I don't have to arrange transport myself. Then Becki introduce me to Mario Lopez, the Service Dept. Director at Ducati Concord. Mario further provide me with more information, on how the Software upgrading procedure will be and take notes of all my extra requests due to customization level of my bike. Mario basically provide me with the feeling that my bike is in great professional hand. At the agreed date, Marco their Van Transporter Driver called me in the morning, giving me real time update on when he will arrive at my house to pick up my bike. Marco arrived on time, have great friendly personality, and also a motorcycle enthusiast. Please note that Marco is a young person but have the great personality and attitude that is usually not found with a person at his age. He took great care of my bike when he secure it on his van and off my bike go. Later, Renee from their head office called me to confirm that my bike arrived and also ask me for final confirmation to all the service that I agreed. The following day, Renee again called me to let me know all service had been done and to get my payment information. Renee is also very pleasant to talk too and super nice. A day later, Josh is the Van Transporter Driver for delivering the bike back to my home. Like Marco, he called in the morning and also have some great personality as Marco. It's feel like Josh is the Twin Great Personality of Marco. In summary, I never felt treated as good as this with every service dept. Car or Motorcycle I had been to. Ducati Concord Service Dept. level of customer service is even better than at Porsche/Lexus/BMW/Mercedes/Infiniti dealerships that I deal in the past. I greatly recommend anyone in the Bay Area to give Ducati Concord a chance to service your Ducati. Thank You Becki, Mario, Marco, Renee and Josh. I really appreciate and so happy to see my dashboard now shows Racing EVO and Race EVO each time I started my bike :-)"

"I took my Ducati Multistrada to Ducati of Concord because I was having a warranty issue that I needed help sorting out. Mario, the service director there, was extremely helpful. Mario took the time to listen to my concern, throughly investigated the issue, showed me what they did, and made sure I was happy with the work. I also spent some time talking with some of the people on the sales team while I was waiting for my bike to be serviced and they were all very knowledgeable and helpful. They were putting the finishing touches on their new showroom and it is very nice. They had some cool bikes to check out while I was waiting for my bike to be serviced. I cannot say enough good things about the service department at Ducati of Concord after my first experience there. Even though I live quite far from them, I intend to continue having my Ducati serviced there."

"Lennon was able to answer all my questions, and was very knowledgeable on what I was looking for. These guys don’t just ride casually most of them ride daily, and understand the little things around the Bay. These guys are also honest, without being rude. Not to mention these guys have the best price, and service around The Bay. They don’t have the best selection in bikes and gear, but what they have is defiantly worth your time, and if your willing to wait sometimes they can get it for you. Also depending on the bike, one of the only places I found that would let you test ride the bike you’re looking for. The sales staff also kept me informed on every aspect of my purchase, and didn’t see any surprises."

"Best service department hands down!!! Jake is an especially great service advisor to work with! He listens very well and doesn't interrupt my explanations, he proactively calls with updates and communicates frequently. I'm never left guessing on the status of my bike and he keeps me well informed every step of the way! Mechanics are excellent and flexible to work with my aftermarket parts as well! All dealerships should model their service department after these folks!!"

Ducati Concord has 4.3 stars from 12 reviews.

The address of Ducati Concord is 1240 Willow Pass Rd, Concord, California, US.

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