DMC Detroit Receiving Hospital

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Featured Review:

  • Greg Wilder
  • 9 months ago
Good luck getting a medication refill, you'll get stuck bouncing from voicemail to voicemail only to get calls back from people telling you to call other numbers that won't return your calls or if they do they send you to someone else, in an endless kafka-esque loop. edit: Regarding the response: LOL, I doubt it, I've been trying to fix this for over a week now.

Contact and Address


Website: dmc.org

Address: 4201 St Antoine, Medical Center, Detroit, Michigan  48201, US
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Map Location:

Opening Hours:

  Saturday Open 24 Hours
  Sunday Open 24 Hours
  Monday Open 24 Hours
  Tuesday Open 24 Hours
  Wednesday Open 24 Hours
  Thursday Open 24 Hours
  Friday Open 24 Hours

About the Business:

DMC Detroit Receiving Hospital is a General hospital located at 4201 St Antoine, Medical Center, Detroit, Michigan  48201, US.

The business is listed under general hospital, emergency room, hospital, oral surgeon, specialized hospital, surgical center category. It has received 331 reviews with an average rating of 2.6 stars. Their services include Online care .

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Reviews:

  • Greg Wilder
  • 9 months ago
Good luck getting a medication refill, you'll get stuck bouncing from voicemail to voicemail only to get calls back from people telling you to call other numbers that won't return your calls or if they do they send you to someone else, in an endless kafka-esque loop. edit: Regarding the response: LOL, I doubt it, I've been trying to fix this for over a week now.
  • C FF
  • 10 months ago
ER Security and those answering the ER patient inquiry phones would benefit from a course in customer service relations. As a frontline provider myself, I understand pandemic safety is paramount, however, we must remain cognizant that caring family members are distraught about their loved one. Caring compassionate care applies to the patient and supporting caregivers. As a highly trained medical professional, I am not a fan of being spoken to in a condescending manner. The lack of respectful conversation should not be a norm from DRH employees. Very poor experience. Would not recommend willingly seeking health care at Detroit Receiving Hospital. MONDAY February 7, 2022: I still have not heard from an attending physician. The ER provides numbers to call for information about a loved one. NOONE answers the phones. I am told to hold on and the line disconnects. I am promised a call, no one calls back.
  • Mz Helen
  • 10 months ago
I was just literally told by the female that answered the phones (who has a terrible disposition & changed her name twice) that the reason a recording comes on that says the number is disconnected when trying to reach the emergency room is because the staffing shuts their phones off when they get busy. She was lying!! I’m assuming she became irritable,because I called multiple times to check on the status of my mother. First time she said her name was Karen,but she was probably lying about that too. It was at 3:49am on February 16th. She needs to be fired. Who deliberately doesn’t only connect loved ones to their sick families,but lies on the staff. Absolutely ridiculous…terrible!!!
  • Adrienne Trapp
  • 11 months ago
The nurses are rude and disrespectful they won't come and check on my son and he has 3rd degree burns broken bones everywhere. I was on the phone with him for a hour and half and his nurse Kiara would not come I called and they told me he has to wait and she has other patients so 2 hours later at 7 pm she left. Then a lady said she was the senior coordinator and wouldn't give me her name I'm telling her he's in pain. She hung up on me. I feel like they don't want to take care of him cause he's a young black man. I had him call on 3 way cause they wouldn't answer me. Then when I check her she tells my son to advise me she will call security on me.
  • Mariane Mroue
  • 1 year ago
I dont usually leave reviews, but this is by far the worst hospital or at least the sleep clinic is terrible. I've called them everyday for 7 days straight to get ahold of someone so I can see my doctors and no one picks up the phone nor returns your call . I contacted management, and the lady tried to help me to get a hold of them and still nothing. She tried calling them and she even got back to me and told me that she wasn't even able to reach them. She was concerned, and reported it to cooperate because you can call them for 2 weeks straight and no one will pick up the line. It's a sleep clinic so I hope the employees arnt sleeping on the job. How sad, that it's that difficult to schedule an appointment or to even reach staff for something so simple. So unprofessional I would NEVER be seen there ever again. I changed My doctor and I can't even get my documents faxed over to my new doctor for reevaluation because this hospital won't respond and fax over my progress notes. Truly...

Services:

  • Online care

FAQ:

DMC Detroit Receiving Hospital is open the following days:

Saturday :  Open 24 Hours
Sunday :  Open 24 Hours
Monday :  Open 24 Hours
Tuesday :  Open 24 Hours
Wednesday :  Open 24 Hours
Thursday :  Open 24 Hours
Friday :  Open 24 Hours

Here are some reviews from our users.

"Good luck getting a medication refill, you'll get stuck bouncing from voicemail to voicemail only to get calls back from people telling you to call other numbers that won't return your calls or if they do they send you to someone else, in an endless kafka-esque loop. edit: Regarding the response: LOL, I doubt it, I've been trying to fix this for over a week now."

"ER Security and those answering the ER patient inquiry phones would benefit from a course in customer service relations. As a frontline provider myself, I understand pandemic safety is paramount, however, we must remain cognizant that caring family members are distraught about their loved one. Caring compassionate care applies to the patient and supporting caregivers. As a highly trained medical professional, I am not a fan of being spoken to in a condescending manner. The lack of respectful conversation should not be a norm from DRH employees. Very poor experience. Would not recommend willingly seeking health care at Detroit Receiving Hospital. MONDAY February 7, : I still have not heard from an attending physician. The ER provides numbers to call for information about a loved one. NOONE answers the phones. I am told to hold on and the line disconnects. I am promised a call, no one calls back."

"I was just literally told by the female that answered the phones (who has a terrible disposition & changed her name twice) that the reason a recording comes on that says the number is disconnected when trying to reach the emergency room is because the staffing shuts their phones off when they get busy. She was lying!! I’m assuming she became irritable,because I called multiple times to check on the status of my mother. First time she said her name was Karen,but she was probably lying about that too. It was at 3:am on February th. She needs to be fired. Who deliberately doesn’t only connect loved ones to their sick families,but lies on the staff. Absolutely ridiculous…terrible!!!"

"The nurses are rude and disrespectful they won't come and check on my son and he has 3rd degree burns broken bones everywhere. I was on the phone with him for a hour and half and his nurse Kiara would not come I called and they told me he has to wait and she has other patients so 2 hours later at 7 pm she left. Then a lady said she was the senior coordinator and wouldn't give me her name I'm telling her he's in pain. She hung up on me. I feel like they don't want to take care of him cause he's a young black man. I had him call on 3 way cause they wouldn't answer me. Then when I check her she tells my son to advise me she will call security on me."

"I dont usually leave reviews, but this is by far the worst hospital or at least the sleep clinic is terrible. I've called them everyday for 7 days straight to get ahold of someone so I can see my doctors and no one picks up the phone nor returns your call . I contacted management, and the lady tried to help me to get a hold of them and still nothing. She tried calling them and she even got back to me and told me that she wasn't even able to reach them. She was concerned, and reported it to cooperate because you can call them for 2 weeks straight and no one will pick up the line. It's a sleep clinic so I hope the employees arnt sleeping on the job. How sad, that it's that difficult to schedule an appointment or to even reach staff for something so simple. So unprofessional I would NEVER be seen there ever again. I changed My doctor and I can't even get my documents faxed over to my new doctor for reevaluation because this hospital won't respond and fax over my progress notes. Truly disappointed and disgusted with this facility."

DMC Detroit Receiving Hospital has 2.6 stars from 331 reviews.

The address of DMC Detroit Receiving Hospital is 4201 St Antoine, Medical Center, Detroit, Michigan, US.

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