Deer Oaks Mental Health Associates

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Deer Oaks Mental Health Associates

Featured Review:

  • Sabina Hope
  • 9 months ago
This people I talk to when I need counseling services are always so compassionate and understanding. I really feel heard when I call.

Contact and Address


Website: deeroaks.com

Address: 126 Main Plaza, Downtown, San Antonio, Texas  78205, US
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About the Business:

Deer Oaks Mental Health Associates is a Mental health service located at 126 Main Plaza, Downtown, San Antonio, Texas  78205, US.

The business is listed under mental health service, doctor category. It has received 11 reviews with an average rating of 2.1 stars.

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Reviews:

  • Sabina Hope
  • 9 months ago
This people I talk to when I need counseling services are always so compassionate and understanding. I really feel heard when I call.
  • Toni Gannucci
  • 1 year ago
They are absolutely incompetent. There are some nice people who work for them, unfortunately for those people. But how do they have the wrong email on file for a counselor who’s had clients that are insured by them? And when they’re told the counselor never received EAP verification email, even though they supposedly received a non-agreement response from the incorrect email address they sent it to, they don’t even bother to verify which email address they have on file for that counselor. This even after the counselor has told them she has received nothing from them for a patient the counselor has worked with last year that was verified by Deer Oaks themselves!
  • Alicia Beckham
  • 2 years ago
Unacceptable service. They have to be thee slowest EAP Service providers in San Antonio,TX if not the State or the Country. It may be there is not enough staff to assist with the number of calls received. I have used there service for legal, financial, and behavioral health. I used the referral services for the legal at least twice I did not receive a call back from a legal time. I had to call back. The financial services went very smooth. And the Behavioral Health Services Department is just as slow as the Legal Department. Customer service is great but the company needs to reassess its timing that is provided to its customers. I will definitely be providing feedback to my organization.
  • Ann Hill-Marsh
  • 2 years ago
My company encourages us to utilize the EAP program . However they will not take a child that is 12 years old . They state against policy. I've never heard of EAP not taking a child for counseling
  • Toni Viesca
  • 2 years ago
Terrible. I received a bill for a family member. The bill lists me as the financial responsible party I AM NOT. I am a family point of contact. After 5 voicemails I have not received even one call back. AWFUL !

Plannings:

  • Appointments recommended

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Deer Oaks Mental Health Associates is listed under

Here are some reviews from our users.

"This people I talk to when I need counseling services are always so compassionate and understanding. I really feel heard when I call."

"They are absolutely incompetent. There are some nice people who work for them, unfortunately for those people. But how do they have the wrong email on file for a counselor who’s had clients that are insured by them? And when they’re told the counselor never received EAP verification email, even though they supposedly received a non-agreement response from the incorrect email address they sent it to, they don’t even bother to verify which email address they have on file for that counselor. This even after the counselor has told them she has received nothing from them for a patient the counselor has worked with last year that was verified by Deer Oaks themselves!"

"Unacceptable service. They have to be thee slowest EAP Service providers in San Antonio,TX if not the State or the Country. It may be there is not enough staff to assist with the number of calls received. I have used there service for legal, financial, and behavioral health. I used the referral services for the legal at least twice I did not receive a call back from a legal time. I had to call back. The financial services went very smooth. And the Behavioral Health Services Department is just as slow as the Legal Department. Customer service is great but the company needs to reassess its timing that is provided to its customers. I will definitely be providing feedback to my organization."

"My company encourages us to utilize the EAP program . However they will not take a child that is years old . They state against policy. I've never heard of EAP not taking a child for counseling"

"Terrible. I received a bill for a family member. The bill lists me as the financial responsible party I AM NOT. I am a family point of contact. After 5 voicemails I have not received even one call back. AWFUL !"

Deer Oaks Mental Health Associates has 2.1 stars from 11 reviews.

The address of Deer Oaks Mental Health Associates is 126 Main Plaza, Downtown, San Antonio, Texas, US.

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