Connect Hearing

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Featured Review:

  • Mary Everson
  • 5 months ago
Having gone to another audiologist for several years, I had become increasingly dis-satisfied. A friend recommended Connect Hearing in Arlington, TX, so I made an appointment with Jeanine. She is quite personable, knowledgeable, and addressed my concerns by providing a detailed discussion of my issues. I have total hearing loss in one ear, and profound loss in the other, on-going for many years. I had the Phonak Cros system, now about 3-4 years old. The new Phonak Cros devices are much, much improved over the previous models. I couldn't be happier! This has improved my quality of life immeasurably. Whereas before it was impossible to have a conversation in a noisy restaurant or while riding in a car, I can now enjoy a normal conversation! Many thanks to Jeanine and the Connect Hearing of Arlington staff!

Contact and Address



Address: 1730 W Randol Mill Rd Ste 190, West Arlington, Arlington, Texas  76012, US
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About the Business:

Connect Hearing is a Hearing aid store located at 1730 W Randol Mill Rd Ste 190, West Arlington, Arlington, Texas  76012, US.

The business is listed under hearing aid store, audiologist category. It has received 35 reviews with an average rating of 4.7 stars. Their services include Curbside pickup, In-store pickup, In-store shopping, Delivery . Accepted payment methods include Checks , Debit cards , Credit cards .

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Reviews:

  • Mary Everson
  • 5 months ago
Having gone to another audiologist for several years, I had become increasingly dis-satisfied. A friend recommended Connect Hearing in Arlington, TX, so I made an appointment with Jeanine. She is quite personable, knowledgeable, and addressed my concerns by providing a detailed discussion of my issues. I have total hearing loss in one ear, and profound loss in the other, on-going for many years. I had the Phonak Cros system, now about 3-4 years old. The new Phonak Cros devices are much, much improved over the previous models. I couldn't be happier! This has improved my quality of life immeasurably. Whereas before it was impossible to have a conversation in a noisy restaurant or while riding in a car, I can now enjoy a normal conversation! Many thanks to Jeanine and the Connect Hearing of Arlington staff!
  • Mike Eberth
  • 6 months ago
Purchased my hearing aids at this location. Took my hearing aids back with an issue and was told they would have to be sent in and it would covered under warranty. Was told it might be as long as 2 weeks and they would call as soon as they came in. Was also told if I had purchased the maintenance package they would provide loaners. It is now 3 weeks out and have received no information. Seems they have a issue following up with vendors and then keeping the customer up to date. 6/29/22 After talking with the staff, found out they were not at fault for the delay. We're very apolgetic and after further discussions was very happy with the result.
  • Michele Hayes (Michele)
  • 7 months ago
It is always a pleasure to speak with Janean. Their service is top notch!
  • Connie Peterson
  • 8 months ago
I have severe hearing lose.. when I got th o the office the person at the desk greeted me, and then I saw the doctor he is very nice. He did my hearing test, and then after he was done we picked out my new hearing aids. I pick them up in 1 week.
  • Norine Carnevale
  • 1 year ago
My mother and I started with Connect Hearing about 10 years ago. We first went to the north Dallas office, which I believe is no longer there. We have also been to the Irving office. But we settled into the Arlington office because of the staff there. However, the staff have changed a lot in these 10 years. Recently I have been frustrated with the way they are doing service. I live 40 minutes from the office, so when I go, I want full service. For some odd reason, they want to constantly have me come back. Why should I make three trips when two is enough? What are they benefitting by making me drive there three separate times? I loved Dr. Cindy Collier. She was the audiologist for a few years who cared about her patients and gave superior service. She moved up the ladder, I believe, and the service has not been consistently the same ever since. I am disappointed. I like my Phonak hearing aids. But I have been very disappointed with the personnel and service ever since Dr. Collier left...

Health and Safety:

  • Appointment required
  • Mask required
  • Temperature check required
  • Staff wear masks
  • Staff get temperature checks
  • Staff required to disinfect surfaces between visits
  • Safety dividers at checkout

Services:

  • Curbside pickup
  • In-store pickup
  • In-store shopping
  • Delivery

Payments:

  • Checks
  • Debit cards
  • Credit cards

FAQ:

Connect Hearing is listed under

Here are some reviews from our users.

"Having gone to another audiologist for several years, I had become increasingly dis-satisfied. A friend recommended Connect Hearing in Arlington, TX, so I made an appointment with Jeanine. She is quite personable, knowledgeable, and addressed my concerns by providing a detailed discussion of my issues. I have total hearing loss in one ear, and profound loss in the other, on-going for many years. I had the Phonak Cros system, now about years old. The new Phonak Cros devices are much, much improved over the previous models. I couldn't be happier! This has improved my quality of life immeasurably. Whereas before it was impossible to have a conversation in a noisy restaurant or while riding in a car, I can now enjoy a normal conversation! Many thanks to Jeanine and the Connect Hearing of Arlington staff!"

"Purchased my hearing aids at this location. Took my hearing aids back with an issue and was told they would have to be sent in and it would covered under warranty. Was told it might be as long as 2 weeks and they would call as soon as they came in. Was also told if I had purchased the maintenance package they would provide loaners. It is now 3 weeks out and have received no information. Seems they have a issue following up with vendors and then keeping the customer up to date. 6// After talking with the staff, found out they were not at fault for the delay. We're very apolgetic and after further discussions was very happy with the result."

"It is always a pleasure to speak with Janean. Their service is top notch!"

"I have severe hearing lose.. when I got th o the office the person at the desk greeted me, and then I saw the doctor he is very nice. He did my hearing test, and then after he was done we picked out my new hearing aids. I pick them up in 1 week."

"My mother and I started with Connect Hearing about years ago. We first went to the north Dallas office, which I believe is no longer there. We have also been to the Irving office. But we settled into the Arlington office because of the staff there. However, the staff have changed a lot in these years. Recently I have been frustrated with the way they are doing service. I live minutes from the office, so when I go, I want full service. For some odd reason, they want to constantly have me come back. Why should I make three trips when two is enough? What are they benefitting by making me drive there three separate times? I loved Dr. Cindy Collier. She was the audiologist for a few years who cared about her patients and gave superior service. She moved up the ladder, I believe, and the service has not been consistently the same ever since. I am disappointed. I like my Phonak hearing aids. But I have been very disappointed with the personnel and service ever since Dr. Collier left the office. Today I came home from a hearing test and a "cleaning". But she insisted I had to come back to get a deeper cleaning and then still wait another week for the aids. Why did she not keep them today? Give me loaners and then I come back next week to get my original ones, all nicely deep cleaned. This was never done this way before. Maybe I should charge them for my gas and time?"

Accepted payments methods at Connect Hearing include

  • Checks
  • Debit cards
  • Credit cards

Connect Hearing has 4.7 stars from 35 reviews.

The address of Connect Hearing is 1730 W Randol Mill Rd Ste 190, West Arlington, Arlington, Texas, US.

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