Chipotle Mexican Grill

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  • $
Mexican Restaurant in Manhattan, New York, New York, US
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Photos:

Featured Review:

  • Cheryl Mazzeo
  • 8 months ago
Customer service was trying it's best, but this complaint has more to do with how the business is operating during COVID. The online pre-order option always says that it'll be ready in 15 minutes from the time of the order, even if it will not be. That needs to change. I and about 50 other people crammed into the pickup section of Chipotle for about an hour. Labels on the bags too small to check. 2 teens even rolled in to try to steal food. Completely chaos. The website needs to give realistic information about how long the order will take and when we should come into the store. I could have come in at the end of my lunch break instead of the beginning, since waiting in a hot and cramped store during a pandemic wasn't what I was hoping for during my break. People who walk in and see this should also be able to cancel their orders in store. I wanted to cancel mine, but did not have the ability to make a call in the same day. At times, the walk-in line was much faster and if I hadn't ord...

Contact and Address



Address: 1288 1st Ave., Manhattan, New York, New York  10021, US
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Map Location:

Opening Hours:

  Saturday 10:45AM–10PM
  Sunday 10:45AM–10PM
  Monday 10:45AM–10PM
  Tuesday 10:45AM–10PM
  Wednesday 10:45AM–10PM
  Thursday 10:45AM–10PM
  Friday 10:45AM–10PM

About the Business:

Chipotle Mexican Grill is a Mexican restaurant located at 1288 1st Ave., Manhattan, New York, New York  10021, US.

The business is listed under mexican restaurant, caterer, fast food restaurant category. It has received 448 reviews with an average rating of 3.8 stars.

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Reviews:

  • Cheryl Mazzeo
  • 8 months ago
Customer service was trying it's best, but this complaint has more to do with how the business is operating during COVID. The online pre-order option always says that it'll be ready in 15 minutes from the time of the order, even if it will not be. That needs to change. I and about 50 other people crammed into the pickup section of Chipotle for about an hour. Labels on the bags too small to check. 2 teens even rolled in to try to steal food. Completely chaos. The website needs to give realistic information about how long the order will take and when we should come into the store. I could have come in at the end of my lunch break instead of the beginning, since waiting in a hot and cramped store during a pandemic wasn't what I was hoping for during my break. People who walk in and see this should also be able to cancel their orders in store. I wanted to cancel mine, but did not have the ability to make a call in the same day. At times, the walk-in line was much faster and if I hadn't ord...
  • Michael Kim
  • 8 months ago
Ordered online, had to wait 20 minutes past the estimated time (for 2 simple, uncomplicated burritos), both orders wrong, multiple things missing, rice was uncooked. Somehow this location continues to get worse and worse.
  • Mila Spektor
  • 9 months ago
I have never rated a restaurant low before, but If I could rate this chipotle 0 stars, I would. To start off, the service is abominable. I typically understand when workers are tired and stressed, but the employees here are just plain rude. They constantly underserve and overcharge. Furthermore, I have never been to a chipotle that is constantly out of main ingredients and constantly broken machines. I have been consistently coming here every week for the past 5 months, not once have I had a pleasant experience. The only reason I come is because it’s the only Chipotle around. They never have ice, limit items to their pickup orders and always have a broken soda/water machine. And that’s not even it. They also have horrible wifi, so you can’t use your rewards or scan for points.
  • M Koti
  • 10 months ago
Never had a cold burrito served to me before. Well finally I got one. Ordered a chicken burrito at this Chipotle and surprisingly it’s ice cold. I am not going to make a fuss, but I am writing about it and sharing with you.
  • Remy Arr
  • 10 months ago
Second time coming 8pm they are open , but crews said They close and online pick up only . Even no take out , but signs said take out only . I know work hours till 10pm

Short Features:

Chain for build-your-own Mexican fare Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls.

FAQ:

Chipotle Mexican Grill is open the following days:

Saturday :  10:45AM–10PM
Sunday :  10:45AM–10PM
Monday :  10:45AM–10PM
Tuesday :  10:45AM–10PM
Wednesday :  10:45AM–10PM
Thursday :  10:45AM–10PM
Friday :  10:45AM–10PM

Chipotle Mexican Grill is listed under

Here are some reviews from our users.

"Customer service was trying it's best, but this complaint has more to do with how the business is operating during COVID. The online pre-order option always says that it'll be ready in minutes from the time of the order, even if it will not be. That needs to change. I and about other people crammed into the pickup section of Chipotle for about an hour. Labels on the bags too small to check. 2 teens even rolled in to try to steal food. Completely chaos. The website needs to give realistic information about how long the order will take and when we should come into the store. I could have come in at the end of my lunch break instead of the beginning, since waiting in a hot and cramped store during a pandemic wasn't what I was hoping for during my break. People who walk in and see this should also be able to cancel their orders in store. I wanted to cancel mine, but did not have the ability to make a call in the same day. At times, the walk-in line was much faster and if I hadn't ordered online, I would have gotten my food more quickly."

"Ordered online, had to wait minutes past the estimated time (for 2 simple, uncomplicated burritos), both orders wrong, multiple things missing, rice was uncooked. Somehow this location continues to get worse and worse."

"I have never rated a restaurant low before, but If I could rate this chipotle 0 stars, I would. To start off, the service is abominable. I typically understand when workers are tired and stressed, but the employees here are just plain rude. They constantly underserve and overcharge. Furthermore, I have never been to a chipotle that is constantly out of main ingredients and constantly broken machines. I have been consistently coming here every week for the past 5 months, not once have I had a pleasant experience. The only reason I come is because it’s the only Chipotle around. They never have ice, limit items to their pickup orders and always have a broken soda/water machine. And that’s not even it. They also have horrible wifi, so you can’t use your rewards or scan for points."

"Never had a cold burrito served to me before. Well finally I got one. Ordered a chicken burrito at this Chipotle and surprisingly it’s ice cold. I am not going to make a fuss, but I am writing about it and sharing with you."

"Second time coming 8pm they are open , but crews said They close and online pick up only . Even no take out , but signs said take out only . I know work hours till pm"

Chipotle Mexican Grill has 3.8 stars from 448 reviews.

The address of Chipotle Mexican Grill is 1288 1st Ave., Manhattan, New York, New York, US.

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