Child Care Choices Of Boston

• Child care agency
• Day care center
• Non-profit organization

"No one ever answers the phone or bothers to call back after leaving multiple messages. They're quick to take away your voucher but its like pulling teeth to receive actual help from anyone. My case worker for my zip code is never available and has poor communication skills. It should not be this hard to reach a place that's supposed to help you. I will be complaining to the city about this."

"I have been calling for weeks to make sure my voucher is renewed on time. I sent in all my paperwork and still no response and my voucher ends Friday. Received an email stating I had an appointment yesterday but it was a holiday. Called and no one has answers. i can't afford not to go to work."

"This is the most unprofessional business. The woman by the name of Anselma was the most unprofessional, insensitive person I’ve ever dealt with. Encouraged me to do fraud and apply for welfare in order for her to help. When I explained that I did not feel comfortable lying to the state for services she began to make assumptions and talk down to me about a situation she never even took time to ask about. This is a state funded program and should not have crooks working in their business, encouraging benefit fraud. Someone must do something about this and investigate. Have reported this company to the attorney generals office"

"I’ve been waiting since June 2nd for a voucher. I was referred by my case manager to get a voucher. It’s now July nd and I still have no voucher. I called them and asked them the status of my voucher, they told me to call to place myself on the waiting list which made no sense because I had a referral which means I do not need to be placed on any waiting list. It took them almost 2 months to send me documents to fill out. I filledthem out right away and didn’t hear back from them. I called them and they told me my ID is too dark. I told them they had all week to tell me that. I could’ve been had my voucher on hand. I have a job waiting for me to start and I’m waiting on them. Also, my case manager has made multiple attempts to reach out to them, they gave her the run around as well. Very unprofessional and don’t care to get what you need to do what you have to do. I’ve been too patient. I just want to start working already."

"Lan was THE BEST worker I've had! But since they switched her S. End/Fenway/Cambridge needs a new worker ASAP! The current one is constantly late has tried (and failed) to deny my voucher without cause multiple times. Never apologies for ANYTHING all but insulted my daughter, and called me a liar, THE WORKS! I've tried to report her but everyone covers each other's tracks. I've had ok service in the past and an grateful for the assistance but that doesn't mean unprofessional behavior is acceptable."