CHI Health Clinic Family Medicine/Internal Medicine/Priority Care (42nd & L)

Wednesday :  7AM–8PM
Thursday :  7AM–8PM
Friday :  7AM–8PM
Saturday :  8AM–8PM
Sunday :  8AM–8PM
Monday :  7AM–8PM
Tuesday :  7AM–8PM

• Family practice physician
• Internist
• Urgent care center

"Went in around 1:pm to see priority care and ended up walking out because receptionist literally just walked away from me. Unprofessional especially since there was a really long line formed and I was not about to wait another minutes"

"Waited 2 hours and minutes to have a covid test done. Receptionist are terrible. There are 5 of them behind the counter and none of them will even make eye contact with you. Why do they work there? They basically have no purpose. None of them direct you to the proper check in spots, they are the lazy and incompetent. The nurse I had must have been dead inside and hated her life because she was rude and would tell me one thing but do another. She either, didn't know what she was doing or just straight up does not care. I will be adding her name on this post. I will be contacting the board of medicine and BBB due to medical negligence and discrimination. Your walls are paper thin, I should've recorded how the staff would speak about the patients."

"Absolutely worst front desk people I’ve ever experienced. Half the time one of them is on Facebook ignoring the long line. You can see their computer is open on social media. If you can get past the rude front desk people, the rest of the service takes a while but at least they act like they’re at work."

"Customer service is lacking with nurses and paraprofessionals and the location is not easy to get to unless you're headed west/south. But overall a clean environment and gets you in and out quickly."

"Terrible experience. I waited in line for over an hour to get an appointment for a large number of bug bites that wouldn't go away. When I got to the receptionist I asked how much to get checked out, cash pay because I don't have insurance. I was told $ for the office visit. I paid the $ and finally was seen, well looked at briefly anyway. She (the doctor) took one glance at my hands (my whole body was affected, but she declined to look at any of the other bites), within seconds she told me that they weren't in fact bites but my immune system overreacting to something unknown. She ordered a steroid shot and a weeks worth of antibiotics. I got the shot, filled the prescription and left town the next day for work. The issue seemed to clear up so I was content for the time being. Two weeks later I came back home and immediately the issue started up again. Come to find out they were in fact bug bites, bed bugs from a recent houseguest to be exact. I didnt really think about the visit again until I opened the bill, I was being charged an additional $ on top of the hundred I paid already. I called to get details of my bill and instead was told they would mail me a statement but that they would really appreciate it if I paid my debt, which they were saying was already overdue. I explained that I paid the amount I was told upfront, but they kept insisting that I "take care of my responsibility". After this extremely condescending and unproductive call, I waited for the detailed statement. Finally it came, I was charged roughly $ for the nurse to give me a shot, $8 for the shot itself and the remainder was for the office visit. That's $ more than I was told, I explained this and once again had to endure the condescending comments from the billing and financial aid department. They tried to convince me the $ was just a copay, although this was never stated and my experiences with other walk in clinics in town have been upfront about the costs. I spoke at great lengths to a higher up in the billing department, she assured me she would look into this and get back to me, as of today, over 3 weeks later, I have heard nothing back. But, I did receive another bill for the same amount as the first one. So now I have unnecessarily been given a steroid shot and a round of antibiotics, and they still think I owe them more for the office visit than I paid initially. I don't dispute the cost for the unnecessary shot, but if you give a customer a price, you should stick to it. And if the services that were paid for weren't properly provided, then the company should make it right. I guarentee if this doctor hired me to remodel her bathroom, and came home to see that I painted her house instead, she wouldn't pay me a dime. No accountability within CHI means that no matter how big this conglomerate gets, I will never pay for their services again. The healthcare industry is too competitive to accept such substandard and incompetent practices. I highly recommend that anyone considering visiting CHI do a quick Google search for walk in clinics and choose almost any other one besides CHI. UPDATE: CHI responded immediately with their form letter response on google reviews, but when I emailed them my contact information (as requested in their response) I never heard anything back. They do continue to send me billing notices, even though this charge is currently in dispute. Terrible care and worse business practices. SECOND UPDATE: I called again, spoke to Zeke G. Informed him of the situation, he talked in circles eventually settling on the idea that the burden of proof is on me to show that the receptionist told me it would be $ to get seen, (cash pay, no insurance). He tried to convince me that was only an estimate and that they gave me a $ cash pay discount (not applied until I complained originally). Somehow after a brief but faulty diagnosis their 'estimate' went from to . But according to Zeke, it's my fault for not requesting the receptionist to put her words in writing when she quoted me the cost to get seen."