Charles Maund Volkswagen

• Volkswagen dealer
• Auto parts store
• Auto tune up service
• Car accessories store
• Car dealer
• Car finance and loan company
• Car leasing service
• Car repair and maintenance
• Diesel engine repair service
• Used car dealer

"Jason, a service advisor at Charles Maund was a life saver! I had been on the phone for Hours calling different VW service center all over San Antonio and Austin and Jason was the first service advisor that was willing to listen and answer my question! He was kind, knowledgeable and immediately knew the problem and solution. Jason saved me an 1.5hr drive to Austin from Hill Country!!! Jason made my day and I can't say enough about his willingness to listen and help! He didn't make me feel like I was wasting his time, he patient and sooo helpful. Jason at Charles Maund needs a raise:)"

"I have been a customer of Charles Maunde for over years. Shopped no where else.my last threes visit have extremely dissapointing, lying salesman, all around poor customer service. What they tell you on the phone will be different in person. I am finished with Charles Maunde after a whole family shopping and buying cars never again"

"Cracked the rim and came in for a repair. Everyone was super kind and helpful. From the gentleman outside who helped me find the door to the lady inside who let my daughter play with her desk toys to the gentleman who took the time to show me where the coolant is located under the hood. My Little was even gifted a pink monkey who she is currently sharing some fruit with. Fabulous experience with customer service and the repair shop. Sidenote: the dealership is within walking distance to a park, several places to eat, and a few stores so if you don't fancy waiting inside then step outside to explore. Beautiful area!"

"I decided to make an appointment with Charles Maund, waited 2 weeks, dropped of the car //. They texted me the next day. I was told they were able to replicate my issue and found 2 possible causes. They began the work the next day and texted me to tell me they had the car ready for pick up //. Since then I have not had any vehicle stalls. I was happy with the communication, service and experience. I had a terrible experience with Onion Creek VW and I will never waste my there again. I'm simply going to stick with Charles Maund and get my moneys worth."

"I'm so disappointed and profoundly angry that I had the worst experience with them. The first two times I went, it was great but then this third time, it was just absolutely awful! I made an appointment to have my car looked at for a few things. This was on a Monday at am. They told me that they wouldn't be able to see my car until tomorrow (Tuesday) so I go home. I wait all morning until mid-afternoon and called them asking what's up with my car. They said they still have not seen it--that they will on Wednesday. I asked them what was the point of making an appointment if they have not seen my car in two days. Their response was "We're short on staff." So on Wednesday, I wait and wait, nothing. Thursday, I wait again then call in mid-afternoon after calling again and again to catch a live person. They said they STILL HAVE NOT SEEN my car! On Friday, they will, they said. I heard nothing from them until mid-afternoon again and played phone tag once again. Then someone said oh we will call you back in 5 minutes. Nothing. minutes later, I call again, oh. yes yes in 5 minutes we will send you an email. Nothing for a while then finally I get an email that gave me an absurd estimate of the repairs. I decided on Saturday to pick up my car and take it elsewhere. Their manager contacted me saying he was sorry for the bad experience and that he would find out and get back to me. He NEVER did. I also emailed one of their staff asking some questions about coverage, no response from her, either. They didn't have a loaner for me so it was a very stressful and difficult week trying to get to/fro work and other places. They were not even friendly with me. Sorry this is so long but I felt this was important to share and for others to be aware. I will not be going back to that place anytime soon and definitely would not recommend anyone go there or even buy a car from them."

• Credit cards