Callbox Storage

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Callbox Storage

Featured Review:

  • Lauren Hale
  • 1 year ago
Overall, this is a very nice service to offer. The primary reason for 3 stars is for customer service. The pick-up procedure was fairly smooth. Our initial pick-up time was double booked, so we had to work with the team to find a different time during the day. Alister was helpful and responsive. I felt that our furniture items were wrapped well, although some items they said had a moving blanket over them on the contract, and in reality, they only had plastic wrap - somewhat frustrating. Items were inventoried, although one of our items did not make it into our inventory list - which ultimately was concerning. I did not realize until we emptied our unit that their inventory stickers were placed directly on the front of fabric furniture rather than in an area that wasn't or on top of the plastic wrap. In my opinion, it is better for those who prefer to leave items in storage without having items regularly delivered and/or content with having items stored in different locations through...

Contact and Address



Address: 10739 W Little York Rd Suite 200, Harcourt Farms, Houston, Texas  77041, US
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About the Business:

Callbox Storage is a Self-storage facility located at 10739 W Little York Rd Suite 200, Harcourt Farms, Houston, Texas  77041, US.

The business is listed under self-storage facility, building restoration service, mover, real estate agency, storage facility, warehouse category. It has received 76 reviews with an average rating of 4.6 stars.

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Reviews:

  • Lauren Hale
  • 1 year ago
Overall, this is a very nice service to offer. The primary reason for 3 stars is for customer service. The pick-up procedure was fairly smooth. Our initial pick-up time was double booked, so we had to work with the team to find a different time during the day. Alister was helpful and responsive. I felt that our furniture items were wrapped well, although some items they said had a moving blanket over them on the contract, and in reality, they only had plastic wrap - somewhat frustrating. Items were inventoried, although one of our items did not make it into our inventory list - which ultimately was concerning. I did not realize until we emptied our unit that their inventory stickers were placed directly on the front of fabric furniture rather than in an area that wasn't or on top of the plastic wrap. In my opinion, it is better for those who prefer to leave items in storage without having items regularly delivered and/or content with having items stored in different locations through...
  • Zach Chandis
  • 1 year ago
Fantastic experience with Callbox. Really nice to see a storage company with great customer service and specifically inventories each item. Good rates as well. My move was a bit more complex into the storage unit, then straight out to a completely different state. Thanks to the amazing coordination by Brandon Jackson, the moving company was able to organize my items without me even being there! Due to a miscommunication, a few items were not put on the moving truck, but Brandon diligently coordinated with the storage manager and the moving company to make sure my left-behind items were shipped to me at no cost. Thank you Brandon!
  • Jason Dahlem
  • 2 years ago
My wife and I called out from storage our Christmas decorations and the crew, Henry and Q, were fantastic throughout. They called an hour ahead of the scheduled delivery time to confirm, arrived on time, and went above and beyond to help get the boxes up to our apartment. They were consummate professionals and exceptionally friendly. So far the Callbox experience has been extremely convenient and well worth it. Thank you Henry and Q.
  • Ariana
  • 2 years ago
Shout out to Eddie and Malik for being such incredible movers today! They were professional, kind, and hilarious. My whole moving process alone would have taken 6 hours, and they made it 20 minutes. Seriously, they were in and out in a flash. Callbox was affordable, easy to schedule, convenient, and sent just the right amount of professional emails that included exactly what I wanted and needed, and nothing more. I will absolutely use the service again in the future, and I recommend it for anyone. As a single girl moving alone in a pandemic, they made life easy during a time period where literally nothing else is.
  • Mandy
  • 2 years ago
I am so impressed with Callbox Storage!! My sister and I recently had to move our dad into a nursing home and had to find somewhere to store all of his belongings from his home until we were able to sort through it all. We were kind of worried and stressed over the process but after talking to Justin and Ronnie, they reassured us that everything was in good hands. They sent out their team of movers who helped us pack everything, and then they even provided us with our own online inventory account so we can go back later and sort through his stuff virtually. The pricing was also comparable to other storage/moving places we shopped. I honestly can't thank Callbox enough for coming out and helping us with all of this. They've been a true life saver and I would without hesitation, refer them to any of my friends and family!!

FAQ:

Here are some reviews from our users.

"Overall, this is a very nice service to offer. The primary reason for 3 stars is for customer service. The pick-up procedure was fairly smooth. Our initial pick-up time was double booked, so we had to work with the team to find a different time during the day. Alister was helpful and responsive. I felt that our furniture items were wrapped well, although some items they said had a moving blanket over them on the contract, and in reality, they only had plastic wrap - somewhat frustrating. Items were inventoried, although one of our items did not make it into our inventory list - which ultimately was concerning. I did not realize until we emptied our unit that their inventory stickers were placed directly on the front of fabric furniture rather than in an area that wasn't or on top of the plastic wrap. In my opinion, it is better for those who prefer to leave items in storage without having items regularly delivered and/or content with having items stored in different locations throughout Callbox's warehouse. I was told smaller items are store separately from larger, oversized items within their warehouse. Customer service (not from the crews that pick-up or drop-off items, more from the employees who answer the phones when you call) needs improvement. I primarily spoke and dealt with Justin, Brandon, and Ronnie. There were multiple times I would call with a question about our items, online account, and drop-off procedures, only to feel like it was an inconvenience to them to have to answer the phone and my questions. It took multiple calls to get issues resolved and a sound answer to questions. Rarely was there ever any follow-up (if follow-up was promised). When pressed for a timeline on when a response could be expected, I was told, "We will," only for them to not follow-up which led to additional phone calls. The supervisor (Justin) I spoke to, was no more helpful than the representatives I spoke with until my last call regarding emptying our unit - where he was able to give definitive answers. When I called regarding missing items that were in their possession but not inventoried, I was told that the "items were there, trust us," which didn't feel very reassuring. Then when I called, again, to follow-up, I was told, "I figured if you didn't get a call, you would know we had your items." Which is the exact opposite of how I would expect one to feel if items were supposedly missing. Ultimately, I'd have a difficult time recommending this service to others based on the customer service. We ended up emptying our Callbox "unit" and storing in a traditional self-storage so we would feel our items were more secure and better customer service."

"Fantastic experience with Callbox. Really nice to see a storage company with great customer service and specifically inventories each item. Good rates as well. My move was a bit more complex into the storage unit, then straight out to a completely different state. Thanks to the amazing coordination by Brandon Jackson, the moving company was able to organize my items without me even being there! Due to a miscommunication, a few items were not put on the moving truck, but Brandon diligently coordinated with the storage manager and the moving company to make sure my left-behind items were shipped to me at no cost. Thank you Brandon!"

"My wife and I called out from storage our Christmas decorations and the crew, Henry and Q, were fantastic throughout. They called an hour ahead of the scheduled delivery time to confirm, arrived on time, and went above and beyond to help get the boxes up to our apartment. They were consummate professionals and exceptionally friendly. So far the Callbox experience has been extremely convenient and well worth it. Thank you Henry and Q."

"Shout out to Eddie and Malik for being such incredible movers today! They were professional, kind, and hilarious. My whole moving process alone would have taken 6 hours, and they made it minutes. Seriously, they were in and out in a flash. Callbox was affordable, easy to schedule, convenient, and sent just the right amount of professional emails that included exactly what I wanted and needed, and nothing more. I will absolutely use the service again in the future, and I recommend it for anyone. As a single girl moving alone in a pandemic, they made life easy during a time period where literally nothing else is."

"I am so impressed with Callbox Storage!! My sister and I recently had to move our dad into a nursing home and had to find somewhere to store all of his belongings from his home until we were able to sort through it all. We were kind of worried and stressed over the process but after talking to Justin and Ronnie, they reassured us that everything was in good hands. They sent out their team of movers who helped us pack everything, and then they even provided us with our own online inventory account so we can go back later and sort through his stuff virtually. The pricing was also comparable to other storage/moving places we shopped. I honestly can't thank Callbox enough for coming out and helping us with all of this. They've been a true life saver and I would without hesitation, refer them to any of my friends and family!!"

Callbox Storage has 4.6 stars from 76 reviews.

The address of Callbox Storage is 10739 W Little York Rd Suite 200, Harcourt Farms, Houston, Texas, US.

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