Best Buy

  • ·
  • $$
Computer Store in Rochester, New York, US
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Featured Review:

  • Susan Gorman
  • 8 months ago
Great staff. Placed an order for a washer & dryer, when I got home realized that the delivery date was over a month away which was not what we talked about. Went back and it was handled immediately, no problem (it was a system problem). Only issue I had was with their telephone system that is abysmal. At first I had tried to call to fix the issue with delivery and couldn't get through to a human no matter how many times I tried, hence the return visit.

Contact and Address



Address: 2345 Marketplace Dr Mobile Phones, Rochester, New York  14623, US
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Map Location:

Opening Hours:

  Saturday 10AM–8PM
  Sunday 11AM–7PM
  Monday 11AM–8PM
  Tuesday 11AM–8PM
  Wednesday 11AM–8PM
  Thursday 11AM–8PM
  Friday 10AM–8PM

About the Business:

Best Buy is a Computer store located at 2345 Marketplace Dr Mobile Phones, Rochester, New York  14623, US.

The business is listed under computer store, appliance store, electronics store, home theater store, music store, video game store, video store category. It has received 3285 reviews with an average rating of 4.2 stars. Accepted payment methods include Credit cards .

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Reviews:

  • Susan Gorman
  • 8 months ago
Great staff. Placed an order for a washer & dryer, when I got home realized that the delivery date was over a month away which was not what we talked about. Went back and it was handled immediately, no problem (it was a system problem). Only issue I had was with their telephone system that is abysmal. At first I had tried to call to fix the issue with delivery and couldn't get through to a human no matter how many times I tried, hence the return visit.
  • Kathleen Rick
  • 9 months ago
I rarely visit this store but had to get a new phone case and their online inventory showed they had it. What a relief to see a store guide the second that I walked in! She took me to the cases (hundreds) and found me help. The case was found immediately and the check out person was one of the nicest people I ever met! I left feeling very happy with my shopping experience. How often does that happen!?
  • Luke Dixon
  • 9 months ago
The people were great at first. Found me a nice phone and I bought the 4 year warranty. But then less then a year the charging port doesn't work and now they 2ant to charge me over $200 5o get it fixed. What is the point of the warranty if it doesn't actually fix anything. One of the greeters were also extremely rude and treated me with disrespect and confidence.
  • Ken Dawg
  • 10 months ago
People often shop products based on price. In today's day and age it is far easier to get a lower price online than in most brick and mortar locations. Every single time I do that I end up back at best buy to fix whatever it was that I found "cheaper" online. Also, every single time the staff here helps me without judgement or condescending attitudes. I can honestly say I've never walked out of this store frustrated or unhappy with the product or service that I received, except for once but that was entirely my fault. My new first and last stop for my electronic needs!
  • Jon Miner
  • 11 months ago
This Best Buy is a shell of its former self. I quit going to this location after the lay off last year during the pandemic. I made the mistake of going back today. Obviously Best Buy isn't taking care of their employees as the store was a mess, everyone definitely looked like they didn't want to be there. Made a purchase of a ps4 controller (because they are the only people to have stock) for pick up (they couldn't deliver for some goofy reason) to find out their 2 year warranty that was $10 previously has doubled. When I found a credit card someone had lost the employee just didn't seem to care at first. As I tried calling the customer care number on the back to notify the bank of a lost card he rushed back to snag it out of my hand. I don't know what has happened to this Best Buy but this was definitely my last visit to this store. I know it won't impact their business in the slightest, but I'd like to see Best Buy give their employees some reason to care about their jobs.

Short Features:

Electronics store with TVs & more Chain retailer with a large array of brand-name electronics, computers, appliances & more.

Payments:

  • Credit cards

FAQ:

Best Buy is open the following days:

Saturday :  10AM–8PM
Sunday :  11AM–7PM
Monday :  11AM–8PM
Tuesday :  11AM–8PM
Wednesday :  11AM–8PM
Thursday :  11AM–8PM
Friday :  10AM–8PM

Here are some reviews from our users.

"Great staff. Placed an order for a washer & dryer, when I got home realized that the delivery date was over a month away which was not what we talked about. Went back and it was handled immediately, no problem (it was a system problem). Only issue I had was with their telephone system that is abysmal. At first I had tried to call to fix the issue with delivery and couldn't get through to a human no matter how many times I tried, hence the return visit."

"I rarely visit this store but had to get a new phone case and their online inventory showed they had it. What a relief to see a store guide the second that I walked in! She took me to the cases (hundreds) and found me help. The case was found immediately and the check out person was one of the nicest people I ever met! I left feeling very happy with my shopping experience. How often does that happen!?"

"The people were great at first. Found me a nice phone and I bought the 4 year warranty. But then less then a year the charging port doesn't work and now they 2ant to charge me over $o get it fixed. What is the point of the warranty if it doesn't actually fix anything. One of the greeters were also extremely rude and treated me with disrespect and confidence."

"People often shop products based on price. In today's day and age it is far easier to get a lower price online than in most brick and mortar locations. Every single time I do that I end up back at best buy to fix whatever it was that I found "cheaper" online. Also, every single time the staff here helps me without judgement or condescending attitudes. I can honestly say I've never walked out of this store frustrated or unhappy with the product or service that I received, except for once but that was entirely my fault. My new first and last stop for my electronic needs!"

"This Best Buy is a shell of its former self. I quit going to this location after the lay off last year during the pandemic. I made the mistake of going back today. Obviously Best Buy isn't taking care of their employees as the store was a mess, everyone definitely looked like they didn't want to be there. Made a purchase of a ps4 controller (because they are the only people to have stock) for pick up (they couldn't deliver for some goofy reason) to find out their 2 year warranty that was $ previously has doubled. When I found a credit card someone had lost the employee just didn't seem to care at first. As I tried calling the customer care number on the back to notify the bank of a lost card he rushed back to snag it out of my hand. I don't know what has happened to this Best Buy but this was definitely my last visit to this store. I know it won't impact their business in the slightest, but I'd like to see Best Buy give their employees some reason to care about their jobs."

Accepted payments methods at Best Buy include

  • Credit cards

Best Buy has 4.2 stars from 3285 reviews.

The address of Best Buy is 2345 Marketplace Dr Mobile Phones, Rochester, New York, US.

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