Asurion Appliance Repair

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Address: 2101 Cedar Springs Rd #1050, Oak Lawn, Dallas, Texas  75201, US
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About the Business:

Asurion Appliance Repair is a Appliance repair service located at 2101 Cedar Springs Rd #1050, Oak Lawn, Dallas, Texas  75201, US.

The business is listed under appliance repair service, appliance parts supplier, appliances customer service, small appliance repair service category. It has received 165 reviews with an average rating of 4.6 stars. Their services include Onsite services, Online estimates .

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Reviews:

MZ
  • Mona Z Caldwell
  • 7 months ago
We have had Pegasus Appliance Repair for service on our Speed Queen Washer and Dryer 4 different times. Our technician was Fred Diamond. He was punctual, arrived masked and put on shoe protectors as h...
AH
  • Aletha Hicks
  • 8 months ago
Greg called me a few days prior to my appointment to get details of the problem I was having with my ice maker. On the day of my service appointment, he texted me to let me know he was about to ...
LV
  • Laurel Varney
  • 8 months ago
Jeff Wiegmann was our technician and kept us informed even before he arrived. The day before his arrival, via telephone, he helped me run the diagnostic test on the washer (which I didn’t know existed...
CV
  • Cathy Vanden Eykel
  • 8 months ago
Jeff did an amazing job! Ontime, knowledgeable, brought appropriate parts. I talked part quickly ! I cannot say enough about his professional service.
EK
  • Elizabeth Kahle
  • 9 months ago
This was my third call to a company after endless loops around two other phone trees. When your washing machine is broken, you're really in the mood to discuss the situation with another human being....

Health and Safety:

  • Appointment required
  • Staff wear masks
  • Staff required to disinfect surfaces between visits

Services:

  • Onsite services
  • Online estimates

FAQ:

Here are some reviews from our users.

"We have had Pegasus Appliance Repair for service on our Speed Queen Washer and Dryer 4 different times. Our technician was Fred Diamond. He was punctual, arrived masked and put on shoe protectors as he came in the house. He was friendly and went to work immediately. He identified one of the issues and had to order parts but fixed the other problems right away. He made sure he understood the problems and assured us he would be able to fix to our satisfaction. In this world of No Customer Service, No Service Department, it is a pleasure doing business with Pegasus Appliance and Fred Diamond. As he was leaving I told him how great we think he is and he said he likes helping people. I highly recommend them. And I’d like to add that the woman who takes the calls is terrific too."

"Greg called me a few days prior to my appointment to get details of the problem I was having with my ice maker. On the day of my service appointment, he texted me to let me know he was about to minutes away. Upon arrival, Greg was very professional. He put on booties to protect my floor and was wearing a mask which I appreciated. He explained to me what he was doing to repair my ice maker step-by-step. After the repair he asked if I had any further questions. It is not often that a repair man is so knowledgeable and helpful. Greg did a great job. I highly recommend Pegasus appliance repair."

"Jeff Wiegmann was our technician and kept us informed even before he arrived. The day before his arrival, via telephone, he helped me run the diagnostic test on the washer (which I didn’t know existed much less how to run). He walked me through the steps and was able to determine the likely problem. Then he put parts on his truck so he could fix it in one trip. This was a relief as since the pandemic hit, we have had to deal with backordered parts for a freezer repair and also on a car repair as well as waiting a couple of months on a replacement microwave that fit a custom built cabinet in the kitchen. The day before his visit they confirmed the window of time and on the day he let me know how his earlier trips progressed and when he was on the way to the house. He was neat and personable, showed us the damaged parts that needed to be replaced and-explained how it was likely caused. Cost for all was reasonable and less than buying a new machine which seems to be the go to alternative these days. I will use Pegasus again and would recommend them for anyone else with a big pile of dirty laundry and a broken machine."

"Jeff did an amazing job! Ontime, knowledgeable, brought appropriate parts. I talked part quickly ! I cannot say enough about his professional service."

"This was my third call to a company after endless loops around two other phone trees. When your washing machine is broken, you're really in the mood to discuss the situation with another human being. I was expecting more of the frustrating same with Pegasus, and that is not what I received. They were spectacular. Their phone tree offers you a text line - and when you use that, a human being (a capable, responsive, literate, helpful one) walks you through the entire process. Asks questions, offers responses, and sets up an appointment. My appointment was quick! The very next morning! And the window was good - only 4 hours unlike the usual 8. Everyone involved with my case was unbelievably communicative. As in, I literally didn't believe it - they were just too good to be true. But sure enough - I was sent a name, photo, and contact information for Fred, who showed up exactly when he said he would, and he was prepared with my file/information ahead of time. Fred analyzed, explained, and offered additional help - a gigantic gift when you're stuck without the ability to wash clothes. He had a great and professional attitude as well, and that turned a potentially bad day into a great one. I have definitely decided I won't ever call another company for help on appliances, only this one."

Asurion Appliance Repair has 4.6 stars from 165 reviews.

The address of Asurion Appliance Repair is 2101 Cedar Springs Rd #1050, Oak Lawn, Dallas, Texas, US.

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