Arnold Machinery Company

• Material handling equipment supplier

"I had a previous post with a bad experience in PM done by Arnold and financing issues with their lifts. Branch Manager Mark and Pat immediately got in touch with us and got to work on a remedy. They have since toured our facility, provided free PM work on our lifts, reimbursed for our labor and financing issues. They went above and beyond to ensure we're taken care of. These guys really do stand by their Silver Service Agreement. Few companies operate that way these days and that is something I truly appreciate. I am actually glad things got messed up at first because it showed their true colors on how they conduct themselves professionally and how they care about their customers.. Arnold has our business going forward permanently . Can't praise them enough on how they took care of us and fixed our problems."

"Being a small business operator I can say that you learn a lot about areas you never thought you need to learn about almost daily. One of those areas for myself was learning about purchasing used forklifts. I can say I know my way around a tool box and most mechanical pieces of equipment but I'm defiantly no forklift mechanic. This came into play with our first experience purchasing a used lift from another local forklift dealer. The different experience between Arnold Machinery's "Silver Service" and other dealers "used car salesman" service, has been night and day. We were sold into a beat-up old Nissan for $9k at other dealer. At the point of purchasing I noticed the fork lift wasn't sounding right. Again I'm no expert. It was a bit of a grinding sound. I noted it to the sales person and the notation was shrugged off. Less than 5hr 's of use on the machine we had a push cylinder blow a seal. When the other companies tech came out to do that repair he made a comment about how bad our drive motor was... Nothing changed and we haven't used the machine more than 5 hrs! About a month later and about another 5 hr's it blew its other push cylinder. So ultimately in my opinion that company sold us a lemon. We reached out as we understand purchasing a "as is" machine however good business ethics is standing behind what you sell. If you cant stand behind it... don't sell it. Ultimately we found out this fork lift was a ticking time bomb. After trying to work with this other local forklift dealer, to meet halfway on ways to fix our forklift they told us they would just scrap it if we brought it back to them so it had no value to them.. This brought us to a roadblock with this other company and started our relationship with Branch Manager Mark Hudson. My experience with their "Silver Service" started when we were looking into parts to fix our old Nissan. At this point they automatically offered to do more to help and I haven't spent a dime with them. After we couldn't find the parts to fix the Nissan Mark continued helping us and checking in on us. After many discussions admittedly this other company made it "right" by refunding our purchase. If you've made it this far reading this comment you can bet where I brought my money for our next forklift purchase! Not only did Mark see to it that we were taken care of getting us a great used Hyster forklift he also wen't out of his way to make sure we had a unit to hold us over. In a time where customer service is all but lost, you can trust in the Arnold Machinery Silver Service."

"Great company for forklifts and materials handling equipment"

"Great customer service"

"Great folks"