Apple Glass Company

• Glass & mirror shop
• Auto glass shop
• Auto repair shop
• Glass repair service
• Shower door shop
• Window supplier

"I had cracks on a few of my home windows and called Apple Glass for an estimate. The lady on the phone was friendly and helpful in scheduling someone to come out for a quote, and I understood that there would be a service fee for the in-person quote. When the technician came out to take the window measurements, that’s when things started going downhill. On the first window he measured, he used a screwdriver and hammer to try to lift out the glass, for what I’m assuming to be a better measurement, but he made the crack in the window much worse and it ran the entire width of the window after he was done with it. I quickly ran outside to notify him that the window was cracked all the way through. He paused, looked over at me and said with a chuckle, “Oh really?” He said he would just measure the window without removing the glass. I’m not sure why he wasn’t able to just do that initially. The tech also asked me some questions about the tint of my windows and I told him I have no idea, which is why I called Apple Glass in the first place. After those two incidents, I honestly didn’t have much confidence regarding his skills to replace our windows so I gave the office a call to let them know about my more cracked window and to not provide an estimate anymore. When I brought these issues up, the lady who was friendly earlier started to be defensive with me, telling me that’s what happens with an estimate and that it’s also cold outside. Hmm, no other estimator before had cracked our glass until their technician. She told me the manager would call me back, which he did. He also said something similar but was at least apologetic about it. I told him I wasn’t going to need the estimate anymore because I wasn’t confident in the technician. Maybe another technician would have had a better outcome."

"This is the only place you want to go for any window replacement! They worked with my schedule and got me seen within hours of me calling. Vanessa was very communicative and actually scheduled me at a better time for me. Joseph was the professional who did the actual replacement and he was kind, respectful, professional and did a phenomenal job. Do yourself a favor and do not go anywhere else."

"While traveling to Houston someone broke into my car shattering the rear passenger side window. I called to see if they could replace the glass. Unfortunately they did not have the window available. I asked if they could tape the window to allow me to get back home. I stopped by and they not only taped the window but vacuumed up the broken glass in the car. Very much appreciated their assistance and willingness to help out even though they were not going to get the final business."

"Really great customer service over the phone and in person! With all the staff shortages this year due to the pandemic, poor service has seemingly become the norm and it can sometimes be impossible to reach a business over the phone, especially smaller ones. When I first called I was able to get a quote right away. I also needed early drop-off before business hours and they were able to accommodate that. Communication was also prompt and wonderful every step of the way. They picked up the phone every time I called and even texted me when it was done since I couldn’t answer the phone at work. Highly recommend apple glass to anyone looking for windshield repair as they did an awesome job with my 4runner. Thanks again for everything!"

"This company came out to replace my windshield twice, and both times it leaked. The third time they tried to blame my sunroof, which is sealed shut. They still refuse to refund my money. They are completely incompetent. Stay away from this company."